Complain About Videoland - File a Complaint Today

Trying to get a straight answer from Videoland can feel like a full-time job. Here’s a breakdown of your options, from most to least effective.

Immediate to 30 minutes, but honestly, it often feels longer.

• Have Your Info Ready: Don't start the chat or call without your account number, the email you signed up with, and the last four digits of your credit card. Wasting time looking for it gives them an excuse to drop the conversation.
• Call During Their Off-Peak Hours: Try calling right when they open (around 4 AM EST) or during their lunchtime. You're more likely to get through faster.
• Be Clear and Concise: Start with "I am having a problem with [X] and I need [Y] to fix it." Don't bury the lede in a long story.

If Videoland is giving you the silent treatment, it's time to turn up the heat. Your most powerful tool is a credit card chargeback. Contact your bank or credit card company and explain that you were charged for a service that was not provided or that you were unable to cancel. This process directly disputes the charge and forces Videoland to respond to the bank. It works, but you generally have to prove you tried to resolve it with the company first. Also, consider posting your experience on the Better Business Bureau (BBB) website. While Videoland is a Dutch company, they often monitor their BBB page to manage their reputation with international customers. A public complaint there can sometimes trigger a response when private emails are ignored. Just be prepared to wait, the BBB process isn't instant.

Subject: Urgent: Unresolved Billing Issue on Account [[Account #]]

To Whom It May Concern,

I am writing again to resolve an ongoing issue with my account. This is my third attempt to get help with an incorrect charge, and my patience is wearing thin.

On [[Date]], I was charged [[$Amount]] for my subscription. However, I encountered significant technical problems that made the service unusable for the entire week, which I first reported on [[Date of first contact]]. Frankly, having to chase this down and spend my time explaining the problem repeatedly has been incredibly frustrating.

To resolve this, I require a full refund of the [[$Amount]] charge to my original payment method. I also need written confirmation that this has been processed and that my account is in good standing.

If I do not receive a satisfactory response and confirmation of the refund within 48 hours, my next step will be to file a formal chargeback with my credit card company for services not rendered.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Ask for a Reference Number. At the start of any chat or call, ask for a ticket or reference number. If the call drops or you have to follow up, it's your only proof the conversation ever happened.
• Use Keywords. When using live chat, use simple keywords like "refund," "cancel," or "billing error." This can sometimes help you bypass the bot and get to a human faster.
• Mention Social Media. Casually dropping "I was just about to post about this on Twitter" during a frustrating chat can sometimes magically unlock a supervisor's help.
• Take Screenshots. Screen-grab everything. Error messages, chat conversations, cancellation confirmation pages. One user on Trustpilot mentioned they only got a refund after sending a screenshot of a technical error that had been happening for days.

Tired of trying to navigate a help center that isn't even fully translated into English? Or waiting on hold, paying for an international call, only to be told they can't help you? Sound familiar? It's a massive headache. Let Pine AI handle it. We'll draft the complaint, follow up persistently, and manage the entire frustrating back-and-forth on your behalf. No more weird time zone conversions or getting lost in a Dutch FAQ page. Total nightmare. We take the tedious, annoying work off your plate so you can get back to, well, anything else. Let us be the pushy advocate you need right now.