Videoland has a shocking 1.3 out of 5 stars on Trustpilot from over 2,000 reviews. Seriously. If you're fed up with the app constantly crashing, mysterious billing errors, or customer service that goes nowhere, you are not alone. Common complaints flagged online constantly mention poor customer service and major technical glitches. It feels like they just don't care once they have your money. This guide is for when you've had enough and need to get your complaint heard.
Best ways to complain to Videoland
Getting in touch with Videoland can feel like a mission. They prefer you use their automated systems, but here are the best ways to try and reach a human.
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Live Chat | Available via their website's help center, typically during business hours. | Best for quick, simple issues or if you want a written record of your conversation. |
| Contact Form / Email | Available 24/7 via their help center. | Good for non-urgent, detailed complaints where you need to attach files or screenshots. |
| Social Media | Active on platforms like X (formerly Twitter). | Use this for public complaints. Companies often respond faster when their reputation is on the line. |
⏱️ Estimated Response Times from Videoland After Complaining
Good luck. The official times are below, but based on user reviews, plan on waiting longer.
| Method | Expected Wait Time |
|---|---|
| Phone | N/A (Extremely difficult to find a number) |
| 24-72 Hours | |
| Chat | 5-45 Minutes (If you can get past the bot) |
| App | N/A |
🔍 Tips to Get a Quicker Response from a Complaint
- Call during off-peak hours: Try early mornings or mid-afternoon on a weekday to avoid long waits.
- Use the live chat for a paper trail: Save a transcript of your conversation as proof.
- Have your details ready: Your account number, the email you signed up with, and the last four digits of your credit card.
How to Escalate Your Complaint
If Videoland is ignoring you, it's time to escalate. Your first step should be to send a final, formal complaint email stating you will take further action. If that doesn't work, your next move is a chargeback. Contact your credit card company and explain that you were charged for a service that is not working or that you were billed incorrectly. This often gets a company's attention faster than anything else. You can also consider filing a complaint with the Better Business Bureau (BBB). The BBB works, but prepare to wait. Videoland will likely only respond after getting a formal notice, so it is not a quick process.
Email Template to Complain to Videoland
Subject: Formal Complaint: Unresolved Issue with Account [[Account #]]
Hi there,
I'm writing to you one last time to resolve an issue that your support team has failed to fix on [[Date of previous contact]].
My app constantly crashes, making it impossible to watch anything I'm paying for. This has been happening since [[Date of incident]], and frankly, spending my evenings troubleshooting your service instead of using it is incredibly frustrating.
To fix this, I require a credit for one month of service for the inconvenience and a confirmation that the technical issue is being addressed.
If this is not resolved within 72 hours, my next step will be to initiate a chargeback with my credit card provider for services not rendered and to file a formal complaint with the Better Business Bureau.
Thank you for your attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
- Ask for a supervisor immediately. If the first-level support agent is just reading from a script, politely ask to speak with a manager or a senior support member who has the authority to solve your problem.
- Mention 'chargeback' in the live chat. A Reddit user reported that using this keyword got them an instant refund after being denied twice. It seems to trigger a different response from support.
- Request a reference number. Always ask for a ticket or reference number for your complaint. It makes it much easier to follow up and proves you contacted them before.
Let Pine AI Help Raise the Complaint to Videoland
Tired of the Videoland app buffering endlessly, only to have their support chat bot offer you a link to the FAQ page? Sound familiar? Dealing with their customer service can feel like a full-time job you never wanted. Pine AI handles the back and forth for you. We navigate the frustrating phone menus and persistent pushback to get your issue resolved. No more waiting for a chat agent who just copies and pastes scripts. It's a lifesaver.
Frequently Asked Questions about Videoland Complaint Filing
What if Videoland doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving Videoland?
Is this the right phone number to contact Videoland?
What's the easiest way to cancel a subscription with Videoland?
Other ways that I can contact the Videoland?
Why does the Videoland app keep crashing on my Smart TV?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
