Complain About YouTube Premium - learn how to file a complaint

Immediate to 48 hours, but honestly, getting a useful answer feels like a lottery.

• Contact them early on a weekday morning for a potentially faster response from the support team.
• Use the direct support links inside your paid YouTube Premium account, don't just use the general public help page.
• Have your account email, a screenshot of the issue, and the date of the problem ready before you start.

If YouTube Premium support ignores you or gives you the runaround, it's time to escalate. Your best bet is to file a formal complaint with the Better Business Bureau (BBB). Companies like Google (YouTube's parent) are registered with the BBB and typically respond to complaints filed there to maintain their rating. The BBB acts as a mediator to get your issue in front of a different team. The BBB process works, but it's not fast. Google usually responds, but you have to be patient. You can also initiate a chargeback with your credit card company for incorrect billing, which often gets a very quick response. Just be aware that some companies may close your account if you issue a chargeback.

Subject: Urgent: Unresolved Issue with YouTube Premium Account [[Your Email/Account ID]]

I'm writing again because my previous attempts to resolve an issue through your help center on [[Date]] have gone nowhere.

On [[Date of Charge]], my account was incorrectly billed for [[$Amount]]. This charge is incorrect because [[briefly explain why, e.g., I had already cancelled my subscription]]. Having to chase this down is incredibly frustrating and a waste of my time.

To fix this, I require a full refund of [[$Amount]] to be processed immediately.

If I do not receive a confirmation of this refund within 48 hours, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my bank.

Thank you for your prompt attention to this matter.

[[Your Name]]

• When you finally get a support agent, ask for a case or reference number right away. It's your only proof.
• Go public. Post your issue on X (formerly Twitter) and tag @TeamYouTube. They hate bad publicity.
• One user on Reddit mentioned they got a response only after replying to the generic support email three times. Persistence, unfortunately, is key.
• Take screenshots of everything. The error message, your account page, your chat with support. Everything.

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