Complain About Boomerang - learn how to file a complaint

Getting a reply can feel like waiting for a new season of Wacky Races. It takes a while.

• Be extremely specific in your contact form submission. Include your device (e.g., Firestick 4K), its operating system version, and the exact time the error occurred.
• Attach screenshots or, even better, a screen recording of the glitch happening. This is hard for them to ignore.
• After submitting a form, post publicly on X (Twitter) tagging @BoomerangToons and mention you've already filed a support ticket. This adds pressure.

If Boomerang support ghosts you or gives you a useless canned response, it's time to escalate. First, reply to their email and explicitly ask for your case to be escalated to a senior support member or manager. If that goes nowhere, you have other options.

You can file a complaint with the Better Business Bureau (BBB) against Boomerang's parent company, Warner Bros. Discovery. The BBB process works, but prepare to wait. Warner Bros. usually responds to avoid a negative mark on their public profile. For billing disputes, your final move is a chargeback. Contact your credit card company and explain that you paid for a service that was not provided or was unusable. Just know that this should be your last resort, as Boomerang will likely close your account.

Subject: Urgent: Unresolved App Issue & Billing Concern - Account [[Your Email/Account ID]]

I am writing again to address a persistent technical issue with the Boomerang app that has made the service unusable for me.

For the past [[Number]] days, the app has been constantly crashing on my [[Device, e.g., Roku TV]]. This happens every time I try to watch a show. Despite this, I was still charged [[$Amount]] on [[Date]]. It's incredibly frustrating to pay for something I literally cannot use.

To resolve this, I require a full refund for the last billing cycle and confirmation that the technical issue is being investigated.

If I do not receive a response and a refund within 3 business days, I will have no choice but to initiate a chargeback with my bank for services not rendered.

Thank you for your attention to this matter.

[[Your Name]]

• Use 'Formal Complaint' in your subject line. Sometimes, this simple phrase can get your email routed past the first line of support to someone with more authority.
• Reference a specific show that isn't working. A vague complaint like 'the app is broken' is easy to dismiss. A specific one like, 'The app crashes every time I play Season 2, Episode 3 of The Flintstones' requires a real investigation.
• A Reddit user mentioned they only got a response after leaving a 1-star review on the Amazon Appstore. Public pressure seems to be the most effective tool when their direct support fails.

Tired of filling out Boomerang's contact form and getting a generic, unhelpful email a week later? Sound familiar? You just want to watch some Scooby-Doo, not get into a drawn-out fight with a faceless support team. Pine AI takes over from here. We navigate their system, handle the back-and-forth emails, and persistently follow up on your complaint. No more checking your inbox for a reply that never comes. It's about getting your problem solved without losing your mind. Seriously. Let us handle the annoying part so you can get back to your cartoons.