What if Boomerang doesn't reply?

Give it a few days, then send another message. If you still hear nothing, it's time to escalate.

Can I escalate my complaint legally?

You can, but it's a hassle. Small claims court is an option for billing disputes, but you should try filing a complaint with the Better Business Bureau first. It's less intense and sometimes gets a response.

Are there lots of people leaving Boomerang?

It feels like it. The app is so buggy, and people get fed up when they can't even watch a full episode of Scooby-Doo without it crashing, especially after they removed the feature to download shows for offline viewing on some devices.

Is this the right phone number to contact Boomerang?

Phone number? Good luck finding one. They push everyone to their online contact form, which feels like sending a message into a black hole. Your best bet is that form or their social media.

What's the easiest way to cancel a subscription with Boomerang?

The easiest way depends on where you signed up, which is part of the problem. If you subscribed via their website, you have to log in there, but if you did it through Roku or Apple, you have to cancel it through those services. We have a full guide on [How to cancel Boomerang](https://www.19pine.ai/cancel-subscription/streaming-and-services/how-to-cancel-boomerang) that walks you through it.

Other ways that I can contact the Boomerang?

Try their Twitter or Facebook pages. Sometimes a public complaint gets a quicker look than a private email.

Why is the Boomerang app so bad?

Honestly, it seems like they just don't invest in it, which is wild because users constantly complain on Reddit about everything from the search function not working to the app logging them out mid-episode and then refusing to remember their password. A total mess.

Complain About Boomerang - File a Complaint Today

Best ways to complain to Boomerang

Contact Method	Details & Availability	Why use this instead...
Contact Form	help.boomerang.com/hc/en-us/requests/new	This is their main channel. Use it for billing issues or technical problems. Be specific.
Social Media	Twitter: @BoomerangToons	Best for public complaints. Companies often respond faster when their reputation is on the line.
App Store/Play Store	Leave a review on the store page	Good for flagging app-specific bugs. Their development team sometimes monitors these reviews.

⏱️ Estimated Response Times from Boomerang After Complaining

Getting a reply can feel like waiting for a new season of your favorite canceled show. It takes a while.

Method	Expected Wait Time
Email/Contact Form	2-5 Business Days
Social Media	24-72 Hours
App Store Review	Varies (may not get a direct reply)

🔍 Tips to Get a Quicker Response from a Complaint

Be super specific in the contact form. Include dates, error messages, and what device you're using.
Take screenshots. A picture of the error is worth a thousand words of you trying to describe it.
Have your account email and any relevant billing information ready before you start writing.

How to Escalate Your Complaint

If Boomerang ignores your emails and messages, don't just give up. Your next step is to file a formal complaint with an external body. The Better Business Bureau (BBB) is a solid option for US customers. You can file a complaint on their website, and the BBB will forward it to Warner Bros. Discovery's corporate office. It forces them to officially respond. Be warned, the BBB process works, but prepare to wait. It's not an instant fix, and Boomerang usually has to be prompted a couple of times before they take action. Remember, you typically need to show the BBB that you tried to resolve the issue with Boomerang directly first, so keep copies of your emails.

Email Template to Complain to Boomerang

Subject: Formal Complaint Regarding Account [[Your Email or Account #]] - Unresolved Issue

I am writing again to resolve an issue with my Boomerang account.

Despite contacting support on [[Date of first contact]], my problem remains unsolved. On [[Date of incident]], I experienced [[briefly describe the problem, e.g., 'was double-charged for my subscription,' or 'the app crashed and will not let me log back in']].

This has been incredibly frustrating, as I have been unable to use the service I am paying for. Frankly, having to chase this down is not how I wanted to spend my time.

To resolve this, I require you to [[state your desired outcome, e.g., 'issue a full refund of $XX.XX,' or 'fix the login issue and confirm in writing that it has been resolved']].

Please be aware that if this is not resolved within 5 business days, my next step will be to file a formal complaint with the Better Business Bureau and leave public reviews detailing this experience.

Thank you for your prompt attention to this matter.

[[Your Name]]

Additional Helpful Tips to get Your Complaint Resolved

Use Specific Keywords in Your Complaint. Instead of saying 'the app is broken,' say 'the app crashes on my Roku device during playback.' This helps route your ticket to the right technical team.
Reference Your Previous Attempts. In every new message, start by saying, 'This is my third attempt to resolve ticket #12345.' It shows persistence and creates a paper trail.
Try the App Store Review Tactic. One user on Reddit mentioned they got a faster response by leaving a one-star review on the Apple App Store. It seems to get the developers' attention much faster than the official support form.

Let Pine AI Help Raise the Complaint to Boomerang

Tired of filling out Boomerang's contact form and getting nothing but an automated reply? It’s exhausting. You just want to watch some cartoons, not become a part-time support ticket manager. Sound familiar? Pine AI can handle this for you. We'll draft the complaint, follow up persistently, and manage the back-and-forth so you don't have to. No more checking your email every five minutes for a reply that never comes. Let us deal with the corporate runaround while you get back to your life. It's that simple.

Frequently Asked Questions about Boomerang Complaint Filing

Chloe Anne-Bennett

Streaming & Entertainment Editor

Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.