It's not just you. Claro TV's service is infuriating. Seriously, their Better Business Bureau page is a complete disaster, showing an 'F' rating and a shocking 113 complaints filed against them in the last three years alone. It's no surprise when you see what people are dealing with. The most common complaints flagged on the BBB are about their terrible customer service and constant, incorrect billing amounts that seem impossible to fix. It feels like they make it difficult on purpose. If you've hit your breaking point with bad signals, surprise charges, or support agents who just don't help, you're in the right place. It's time to get this sorted out. Official site: Visit Claro TV
How to Complain About Claro TV
Best ways to complain to Claro TV
Contact Method | Details & Availability | Why use this instead... |
---|---|---|
Phone | 787-775-0000 Mon-Sun, 7 AM - 10 PM (AST) |
Best for urgent issues like a total service outage or a major billing error you need to stop now. Prepare to wait. |
Live Chat | Via their website Typically available during business hours. |
Good for getting a written transcript of your conversation. Use it for technical support or billing questions so you have proof. |
Social Media | Twitter/X: @clarotepidoayuda | Use this for public complaints. Companies hate bad press, so you might get a faster, more helpful response when you post publicly. |
In-Person | Claro Service Centers Find a location here |
The last resort. Go here for complex account issues or if you need to return equipment and want a receipt in your hand. |
⏱️ Estimated Response Times from Claro TV After Complaining
Immediate to 1 hour on the phone, but honestly, it always feels longer.
Method | Expected Wait Time |
---|---|
Phone | 15 - 60 minutes |
24 - 72 hours | |
Chat | 5 - 30 minutes |
App | Varies, often slow |
🔍 Tips to Get a Quicker Response from a Complaint
- Call Early: Try calling right when their lines open in the morning to avoid the afternoon rush.
- Use the Chat: The chat function can sometimes get you to a real person faster than the phone queue.
- Have Your Info Ready: Don't start searching for your account number when they ask. Have it written down and ready to go.
How to Escalate Your Complaint
If Claro TV is ignoring you or gives you a useless answer, don't just give up. It's time to escalate. Your best bet for a telecom company in a US territory is the Federal Communications Commission (FCC). You can file an informal complaint online, and it's free. Claro TV is legally required to respond to the FCC, usually within 30 days. This gets their attention fast.
You can also file a complaint with the Better Business Bureau (BBB). It's not a government agency, but it creates public pressure. Claro TV usually responds to BBB complaints to protect their (already terrible) rating. Just know that the BBB process can be a bit slow. For either one, make sure you mention you already tried contacting Claro TV directly, as that's usually the first step they require.
Email Template to Complain to Claro TV
Subject: Formal Complaint Regarding Unresolved Billing Error - Account [[Account #]]
To Whom It May Concern,
I am writing again to resolve a persistent billing issue on my account, [[Account #]]. This is my third attempt to get this corrected, following calls on [[Date of first call]] and [[Date of second call]], both of which ended without a resolution.
On my latest bill dated [[Date of bill]], I was incorrectly charged [[$Amount]] for [[Specific reason for the charge, e.g., a service I already cancelled]]. This has been incredibly frustrating, and frankly, it's a waste of my time to keep chasing this down.
To resolve this, I require you to remove the incorrect charge and issue a credit of [[$Amount]] to my account immediately. I also need written confirmation via email that the issue has been fixed and will not appear on future bills.
Please be aware that if I do not receive a satisfactory response within 5 business days, my next step will be to file a formal complaint with the FCC.
Thank you for your prompt attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
- Use the words 'Formal Complaint'. When you're on the phone or in a chat, saying "I want to file a formal complaint" can sometimes trigger a different internal process and get you to a more senior agent.
- Ask for a reference number. At the end of every single interaction, ask for a ticket or reference number. If they say they don't have one, ask for the agent's name or ID. It makes it harder for them to claim your conversation never happened.
- Mention the BBB or FCC. Casually dropping "I guess my next step is the FCC" during a call can change their tone. One user on a forum said the agent's attitude shifted immediately and offered a credit after they mentioned filing a complaint.
Let Pine AI Help Raise the Complaint to Claro TV
Stuck in Claro's automated phone menu again? It's the worst. You press a button, listen to hold music for ten minutes, and then get transferred to the wrong department. Sound familiar? It's exhausting, and honestly, a total waste of your day. That's where Pine AI comes in. We handle the annoying part for you. No more listening to terrible hold music or repeating your account number five times. We navigate their broken system, stay on the line, and handle the pushback to get your complaint filed and seen by someone who can actually do something about it. No joke. Let us take over the headache.
Frequently Asked Questions about Claro TV Complaint Filing

Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.