Complain About Claro TV - File a Complaint Today

It's tough to find a direct line that works for every region, but these are your best bets. Be prepared to navigate menus based on your specific country.

Immediate to 45 minutes, but honestly, it often feels longer with all the transfers.

• Call during off-peak hours, like mid-morning on a Tuesday or Wednesday.
• Have your account number, recent bills, and any reference numbers ready before you contact them.
• Be clear and concise. State your problem and what you want as a resolution in the first 30 seconds.

If customer service is giving you the runaround, it's time to escalate. Don't just give up. First, always ask to speak to a supervisor or a manager within Claro's own system. If that fails, you can go to an external body.

For customers in the US dealing with a related service, you can file a complaint with the Better Business Bureau (BBB). It's a public forum, and companies often respond to avoid a negative mark on their record. The BBB process works, but prepare to wait. Claro usually responds after a couple of reminders.

Because Claro primarily operates in Latin America, your best bet is a local consumer protection agency. For example:

• Mexico: You can file a complaint with PROFECO (Procuraduría Federal del Consumidor).
• Brazil: You can escalate issues to Anatel (Agência Nacional de Telecomunicações).
• Chile: You can contact SERNAC (Servicio Nacional del Consumidor).

These agencies have the authority to mediate disputes and enforce regulations. Most require that you try to resolve the issue with Claro first, so keep records of your attempts.

Subject: Urgent: Unresolved Billing Error on Account [[Account #]]

To Whom It May Concern,

I am writing again to resolve an ongoing issue with my account, [[Account #]]. This is my third attempt to get this corrected, and my patience is wearing thin.

On my latest bill dated [[Date of bill]], I was incorrectly charged [[$Amount]] for a service I did not authorize. I already contacted customer support on [[Date of first contact]] (Reference #: [[Reference #, if you have one]]), but the charge remains on my account. Frankly, having to spend my time chasing this down has been incredibly frustrating.

To resolve this, I need you to remove the incorrect charge of [[$Amount]] and provide written confirmation that my account balance has been corrected. I expect this to be handled promptly.

Please be aware that if this issue is not resolved within the next 48 hours, my next step will be to file a formal complaint with the appropriate consumer protection agency.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Use the 'New Customer' Trick. A user on a forum mentioned they got a human on the phone almost instantly by selecting the 'sign up for new service' option in the phone menu. It's sneaky, but it bypasses the long queues for existing customer support.
• Ask for a Reference Number. Never end a call or chat without getting a ticket or reference number. It's your only proof that the conversation happened.
• Tweet Publicly with a Screenshot. If you're being ignored, post a polite but firm message on Twitter and tag Claro's official account. Attach a screenshot of your billing error or long chat wait time. It often gets a faster response.

Are you tired of navigating Claro's phone menu only to be put on hold for 30 minutes and then disconnected? Sound familiar? It's a common story on Reddit and Trustpilot forums. People are just done with the endless email chains that go nowhere and the chat bots that can't solve a real problem. No joke.

Instead of losing your sanity, let Pine AI handle it. We deal with the persistent follow-ups and the annoying pushback for you. Pine AI acts as your advocate, managing the entire complaint process so you don't have to listen to another second of hold music. Let us take on the headache.