Complain About tving - learn how to file a complaint

Best ways to complain to tving

Official site: Visit tving

Good luck getting a quick answer. It's a waiting game.

🔍 Tips to Get a Quicker Response from a Complaint

• Be Specific: Instead of saying "the app is broken," say "the app crashes on my Samsung TV model XYZ every time I play episode 3 of 'Lovely Runner'."
• Use English and Korean: If you can, use a translator to include a Korean version of your complaint. It might get routed to the right department faster.
• Attach Screenshots: A picture is worth a thousand words, especially when you're dealing with error codes or subtitle problems. Show them exactly what's wrong.

How to Escalate Your Complaint

If tving is giving you the silent treatment, your options are a bit limited since they are based in South Korea. However, you can still apply pressure.

• Better Business Bureau (BBB): You can file a complaint against their parent company, CJ ENM, if you can find a US-based entity. The BBB acts as a mediator, and companies often respond to avoid a negative mark on their record. It's not a guarantee, but it's a solid next step. Be prepared to wait, though. The BBB process can take a few weeks.
• Credit Card Chargeback: If your complaint is about billing, this is your nuclear option. Contact your credit card company and dispute the charge. Explain that you tried to resolve it with the merchant first. This often gets a company's attention very quickly.

Email Template to Complain to tving

Subject: Formal Complaint: Unresolved Technical Issue on Account [[Your Email or Account ID]]

To Whom It May Concern,

I am writing again to report a persistent issue with my tving account. Despite trying to find a solution through the app's help section on [[Date]], the problem remains and is seriously impacting my ability to use the service I'm paying for.

Specifically, [[Describe your issue clearly, e.g., the subtitles for 'Pyramid Game' are completely out of sync, making the show unwatchable]]. Frankly, spending my evenings troubleshooting your app instead of relaxing has been incredibly frustrating.

To resolve this, I need you to investigate and fix this technical bug. I also request a formal confirmation by email once the issue has been addressed.

Please be aware that if this issue is not acknowledged or resolved within a reasonable timeframe, I will have to consider disputing the service charge with my credit card provider.

Thank you for your prompt attention to this matter.

[[Your Name]]

Pro Tips for Making Your Complaint Heard

• Reference Specific Content: Always name the exact show and episode number. It helps them replicate the bug and shows you're not just vaguely complaining.
• Mention Your Device: State clearly if you're using a web browser, an iPhone, an Android, or a specific Smart TV. Many app issues are device-specific.
• Keep a Log: Note the date and time of your complaint. If you have to follow up, you can say, "I am following up on my email from October 26th." It shows you're organized and serious.
• Check Reddit: One user on the r/kdramarecommends subreddit mentioned they got a faster response by sending their complaint in both English and simple, translated Korean. It's worth a shot.

Tired of sending emails into the void and getting nothing back from tving support? It's beyond annoying. You just want to watch your show, not become an international IT support detective. Sound familiar?

This is where Pine AI steps in. It handles the persistent follow-ups and the frustrating back-and-forth for you. No more checking your email every hour for a reply that never comes. Pine AI takes over the tedious part so you can get back to your life. Seriously, let an AI handle the headache.