How to File a Complaint with MUBI

MUBI complaints usually involve subscription cancellation, renewal charges, refund requests, Apple, Google Play, Roku, Fire TV or web billing, MUBI GO, Notebook Magazine, account access, streaming errors, privacy requests, or support delays. The strongest complaint starts with the MUBI account email, plan, billing platform, receipt, renewal date, cancellation attempt, trial details, device, support message, and the exact outcome you want MUBI or the billing platform to confirm.

MUBI Help says web subscriptions can be canceled at any time from subscription settings, and remaining paid time is preserved after cancellation. MUBI Terms say direct subscriptions renew automatically until canceled and must be canceled one calendar day before renewal to stop the next period's subscription fee. MUBI Help says Apple, Google Play, and Roku subscriptions must be canceled or changed through those platform settings.

MUBI Help says subscriptions are non-refundable under its Terms, but if a charge was made in error or the user needs help with payments, MUBI asks users to contact support@mubi.com with the query details. MUBI Help also says if a user paid but the account shows no subscription, the user may have a second account and should check other email addresses or contact support.

This guide is for organizing a customer complaint. It is not legal advice, payment advice, tax advice, privacy advice, app-store advice, cinema ticket advice, magazine subscription advice, streaming device advice, or a decision about whether MUBI, Apple, Google, Roku, Fire TV, a cinema, a payment issuer, a privacy authority, or another party must issue a refund, credit, cancellation, account restoration, ticket remedy, privacy response, or policy exception.

Best MUBI Complaint Paths

The first step is to identify whether MUBI, Apple, Google Play, Roku, Amazon/Fire TV, or another partner bills the subscription.

Step-by-Step: How to File a MUBI Complaint

What to Have Ready Before Contacting MUBI

For billing complaints, lead with account email, billing platform, receipt, renewal date, and whether cancellation occurred at least one calendar day before renewal.

Cancellation and Platform Billing Complaints

MUBI Help says web subscriptions are canceled from subscription settings, while Apple, Google Play, and Roku subscriptions must be managed through the platform.

Use this table:

Ask MUBI or the platform to confirm billing owner, cancellation effective date, and future renewal status.

Refund, Second Account, and Payment Complaints

MUBI Help says subscriptions are non-refundable, but support can review charges made in error or payment assistance questions.

Use this table:

Ask for a written decision tied to the billing platform, account email, and receipt.

Streaming, MUBI GO, and Notebook Complaints

MUBI includes streaming, MUBI GO, and Notebook Magazine. Product-specific complaints should not be mixed with general subscription cancellation.

Use this table:

Ask support to separate billing entitlement, account identity, streaming playback, cinema access, and magazine order handling.

Privacy and Account Data Complaints

Privacy complaints should identify the MUBI account and request type. Save receipts before requesting deletion.

Use this table:

Keep billing and support records until the complaint is resolved.

When to Escalate Beyond MUBI

Escalation is strongest when account, billing platform, receipt, renewal date, support response, and requested outcome are clear.

What to Say in a MUBI Complaint

Use this script:

"I need MUBI to review a complaint for account [email]. The issue is [subscription cancellation, renewal charge, refund request, Apple billing, Google Play billing, Roku billing, Fire TV billing, MUBI GO issue, Notebook issue, account access, streaming error, privacy request, or support delay]. The relevant details are [plan, billing platform, receipt, renewal date, trial dates, cancellation date, alternate emails, MUBI GO or Notebook details, device, app version, error message, support message, or privacy request]. I am requesting [cancellation confirmation, renewal stop confirmation, billing platform confirmation, erroneous charge review, refund policy explanation, account-match review, MUBI GO review, Notebook issue review, account access help, privacy response, or written policy explanation]. Please confirm the decision and next step in writing."

Let Pine AI Help File the Complaint

Frequently Asked Questions