Complain About MUBI - File a Complaint Today

Good luck trying to call them, they don't have a phone number. Here are the main ways to get in touch.

Honestly, 'estimated' is a generous word here. It feels more like sending a message in a bottle.

Tips to Get a Quicker Response from a Complaint

• Use a clear subject line: Put your issue and account email directly in the subject (e.g., 'Billing Error - Account: [email protected]').
• Be concise: Get straight to the point in the first two sentences. No long stories.
• Attach evidence: Always include screenshots of the error, your account page, or billing statements.
• Follow up: If you don't hear back in 3 days, reply to your own email with a simple 'Following up on this.'

If MUBI is giving you the silent treatment, your best bet is to take it public. The Better Business Bureau (BBB) is the main place to do this. Go to their website, find MUBI's profile, and file a formal complaint. You'll need to describe your issue and what you want (like a refund). MUBI gets a notification and has a chance to respond publicly. It works, but prepare to wait. Based on their complaint history, they sometimes take a while to reply, if they reply at all. It's a good way to create a paper trail if you need to take things further, like with a credit card chargeback.

Email Template to Complain to MUBI

Subject: Formal Complaint: Unresolved Issue with Account [[Your Email or Account #]]

Hi there,

I'm writing again to resolve an issue with my account that I first contacted you about on [[Date of first contact]]. My problem still hasn't been fixed, and honestly, my patience is running out.

The specific issue is [[Clearly and briefly describe the problem, e.g., I was incorrectly charged $12.99 on [Date] even though I cancelled my subscription on [Date]]]. Having to chase this down and spend my time correcting your company's error has been incredibly frustrating.

To resolve this, I need you to [[State your desired outcome clearly, e.g., issue a full refund of $12.99 to my original payment method immediately]].

Please confirm in writing once this has been completed. If I don't receive a satisfactory response within 3 business days, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my bank.

Thank you for your prompt attention to this matter.

[[Your Name]]

Pro Tips for Making Your Complaint Heard

• Mention the 'Magic Words': Casually drop phrases like 'filing a BBB complaint' or 'initiating a chargeback' in your email. This can sometimes get your ticket escalated faster.
• Create a Public Stink: If email fails, post your complaint on X (Twitter) and tag @mubi. Keep it brief and factual. Companies hate bad public PR. One user on Trustpilot said this was the only way they finally got a response.
• Keep a Timeline: Write down every time you contact them, who you spoke to (if possible), and what they said. This is crucial for escalations or chargebacks. It shows you've done your due diligence. No joke, it makes a difference.

Tired of sending emails into the MUBI support void and getting nothing back? Sound familiar? It's exhausting trying to fight a company that seems to have built its customer service model around ignoring you. Instead of refreshing your inbox for the tenth time or crafting another angry email, just let Pine AI handle it. We navigate their terrible system, handle the persistent follow-ups, and manage the entire complaint process for you. No more wasting your time. We'll get it done.