Complain About NOW TV - learn how to file a complaint

Trying to find the right person to complain to at NOW TV can feel like a maze. They push you towards their online help section, but here are the most direct methods available.

Immediate to 45 minutes, but honestly, it often feels like an eternity.

• Use Live Chat during UK off-peak hours: Try early in the morning (US time) before the UK wakes up.
• Have your details ready: Your account email, payment method, and the date the problem started.
• Be direct: Don't tell your life story. State the problem and what you want in the first two sentences.

If NOW TV ignores you or gives you an unsatisfactory answer, don't just accept it. Since NOW TV is a UK-based company, your primary escalation route is the Communications Ombudsman. This is an independent, free service that resolves disputes between consumers and communication companies. You typically need to give NOW TV eight weeks to resolve the issue internally or receive a 'deadlock letter' from them before the Ombudsman will take your case. The Ombudsman works, but prepare to wait. It's a formal process that can take several weeks, but they can force NOW TV to apologize, explain, and pay you for any losses.

Subject: Formal Complaint: Unresolved Issue with Account [[Your Account Email/ID]]

To Whom It May Concern,

I am writing again to resolve an issue with my account. Despite contacting support on [[Date]], my problem remains unsolved.

On [[Date of Incident]], [[describe the problem clearly, e.g., I was charged for a 'Boost' pass I never authorized, or my stream was unwatchable during the Formula 1 race]]. Frankly, having to track this down and spend my time on it has been incredibly frustrating.

To resolve this, I require that you issue a full refund of [[$Amount]] to my account and confirm that the issue has been fixed permanently.

This has been a persistent problem, and my patience is wearing thin. Please be aware that if this isn't resolved within 5 business days, my next step will be to file a formal complaint with the Communications Ombudsman.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Always ask for a transcript. At the end of a live chat, request a copy be sent to your email. This is your proof of what was said and promised.
• Take screenshots of everything. Error messages, confirmation pages, the chat window. Weirdly, I once had a chat window close on me mid-conversation with no record of it. Screenshots are your only defense.
• Mention the 'Ombudsman'. One user on a forum said that the moment they mentioned they were aware of the Ombudsman process, the support agent's tone changed and they were offered a resolution much faster.

Tired of navigating NOW TV's endless help articles just to find a dead end? Or waiting in a live chat queue for 30 minutes only to have the agent disconnect? Sound familiar? It's beyond frustrating. Pine AI handles the entire complaint process for you. We send the emails, handle the pushback, and manage the follow-ups. No more wasting your time or energy trying to get them to listen. You just tell us the problem, and we take it from there. Total lifesaver.