Complain About Kayo Sports - learn how to file a complaint

Good luck trying to call them, they don't have a phone number. They push you into a digital maze, but here are the main ways to try and get a hold of someone.

Immediate to never. Honestly, it feels like you're shouting into the void. Here’s a more realistic breakdown.

🔍 Tips to Get a Quicker Response from a Complaint

• Use keywords like "formal complaint" or "TIO" in the live chat to get past the bots.
• Have your account email, a description of the issue, and any relevant dates ready to go.
• Contact them first thing in the morning (Australian time) to avoid the afternoon rush.

If Kayo Sports is ignoring you or gives you a resolution you're not happy with, you can take it further. Since Kayo is an Australian company, your best bet is to file a complaint with the Telecommunications Industry Ombudsman (TIO). The TIO is a free and independent dispute resolution service for consumers with unresolved complaints about their phone or internet services, which includes streaming.

Just know, the TIO process isn't super fast, but it definitely gets Kayo's attention. They will require you to have tried to resolve the issue with Kayo first, so make sure you have a record of your attempts, like a chat transcript or ticket number.

Subject: Formal Complaint Regarding Account [[Your Account Email or Number]] - Final Attempt

To Whom It May Concern,

I am writing to you again to resolve an issue with my account that I have already tried to fix through your live chat on [[Date of first contact]]. Despite my efforts, the problem remains unsolved and, frankly, my patience is wearing thin.

On [[Date of incident]], [[describe the problem clearly, e.g., I was billed $25 for a service I had already cancelled, or my stream was unwatchable during the entire game]]. This has been incredibly frustrating and a complete waste of my time.

To resolve this, I require you to [[state your demand clearly, e.g., issue a full refund of $25 to my account immediately]].

Please be aware that if this issue is not resolved within the next 48 hours, I will be lodging a formal complaint with the TIO and initiating a chargeback with my bank.

Thank you for your prompt attention to this matter.

[[Your Name]]

Pro Tips for Making Your Complaint Heard

• Get a Transcript. Always ask for a full transcript of your live chat to be emailed to you. This is your proof.
• Take Screenshots. The chat window can mysteriously close or crash. Screenshot key moments in the conversation, especially any promises made by the agent.
• Mention the Magic Words. As soon as you feel you're getting nowhere, say you want to make a "formal complaint" and ask for a complaint reference number. This sometimes escalates you to a more senior person.
• Go Public. If their chat is useless, post your issue on their Facebook or X (Twitter) page. A user on Reddit mentioned they only got a refund after they publicly tweeted their chat reference number.

Tired of waiting in Kayo's live chat queue only for the window to crash? Sound familiar? It’s beyond frustrating when you just want a simple issue fixed. You’ve already wasted enough time trying to get a straight answer from a support agent who is probably reading from a script.

Let Pine AI handle it. We deal with the persistent follow-ups and the annoying back-and-forth for you. No more waiting on hold or re-explaining your issue for the fifth time. We take on the headache of getting your complaint heard and resolved, so you can get back to, well, anything else. No joke.