Complain About TrueID - learn how to file a complaint

Best ways to complain to TrueID

Immediate to 30 minutes, but honestly, it often feels longer.

• Call during off-peak hours (like early mornings on a weekday).
• Use their live chat for quicker access to a real person than email.
• Have your account number, recent bills, and any screenshots ready before you contact them.

If TrueID is ignoring you or gives you a useless response, it's time to escalate. Don't just give up. Your first stop should be the Better Business Bureau (BBB). You can file a complaint directly on their website. TrueID, like most large companies, has a team that monitors these. BBB works, but prepare to wait. They usually respond after a formal complaint is logged. Remember, for some regulatory bodies, you have to prove you tried to resolve it with the company first, so keep a record of your calls or emails.

Subject: Formal Complaint Regarding Unresolved Issue on Account [[Account #]]

To Whom It May Concern,

I am writing again to resolve an issue with my account. This is my third attempt to get help with this, and my patience is wearing thin. My previous contact was on [[Date]], but the problem remains completely unsolved.

On [[Date of incident]], [[describe the specific problem, e.g., I was incorrectly billed for a service I had already cancelled, or my service has been down for 48 hours]]. Frankly, having to chase this down and spend my time trying to get a straight answer has been incredibly frustrating and a huge inconvenience.

To resolve this, I need you to [[state your clear demand, e.g., issue a full refund of $XX.XX to my account]]. I also require a written confirmation sent to this email address once the issue has been fixed.

Please be aware that if I do not receive a satisfactory response within 48 hours, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my credit card provider.

Thank you for your prompt attention to this matter.

[[Your Name]]

Here are a few extra tips to make sure they actually listen:

• Ask for a Supervisor Immediately: If the first-level support agent is reading from a script, politely but firmly ask to speak with a manager or supervisor. Don't waste time.
• Use a Clear Subject Line: For emails, use a subject like "Complaint: Incorrect Billing on Account #12345" to get routed correctly.
• Request a Reference Number: Always ask for a ticket or reference number for your complaint. It's proof you contacted them.
• Go Public on Social Media: A user on Reddit mentioned they got a response in under an hour by posting their issue on X (formerly Twitter) and tagging TrueID's corporate account. It's amazing how quickly they act when their reputation is on the line.

Tired of hearing TrueID support say 'we're experiencing higher than normal call volumes' for the tenth time? Sound familiar? It's exhausting. You spend your time navigating phone trees and explaining your issue over and over, only to get nowhere. Pine AI handles all of that for you. We deal with the hold music, the scripted responses, and the endless email chains. No joke. We persist until your complaint is heard and resolved, so you can get back to your life. Let us handle the headache.