Complain About Starz - File a Complaint Today

Immediate to 48 hours, but getting a real solution can feel like a lifetime.

• Call during off-peak hours, like mid-morning on a weekday, to avoid long waits.
• Have your account email and the last four digits of your payment card ready before you contact them.
• Be clear and concise. State your problem and what you want (e.g., "I was charged on [Date] after I cancelled. I need a refund.").
• Use the live chat for a faster back-and-forth than email, and save a transcript of the conversation.

If Starz ignores you or refuses to resolve your issue, don't give up. Your next step is to file a complaint with an external body. The Better Business Bureau (BBB) is a solid option for US customers. You can file a complaint on their website, and they will forward it to Starz's corporate office. Starz usually responds to BBB complaints to maintain their profile. It's not instant, though. Prepare to wait a couple of weeks for the process to play out. Honestly, sometimes just mentioning you're going to the BBB in your email to Starz is enough to get them to take you seriously. Remember, you should always try to resolve it with Starz directly first, as the BBB will ask if you've already done that.

Subject: Formal Complaint: Unresolved Billing Issue on Account [[Your Email Address]]

I am writing again to resolve a persistent billing error on my account. Despite contacting support on [[Date of first contact]], the incorrect charge of [[$Amount]] remains on my statement.

On [[Date of charge]], I was billed for a subscription that I had already cancelled. Having to chase this down is incredibly frustrating and a waste of my time, especially when the cancellation was confirmed.

To resolve this, I require a full refund of [[$Amount]] to be processed immediately. I also need written confirmation that my account is closed and no further charges will be made.

If I do not receive a satisfactory response and confirmation of the refund within 72 hours, my next step will be to file a chargeback with my bank and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Always ask for a reference or ticket number for your complaint. It's your proof if you need to escalate the issue later.
• If you're on the phone and getting nowhere, politely ask to speak to a supervisor or a manager. The first line of support often doesn't have the authority to issue refunds.
• Take screenshots of everything. Screenshot your cancellation confirmation page, your chat with support, anything. A user on Reddit mentioned they only got a refund after sending a screenshot of the 'cancellation successful' screen from a month prior.
• Try contacting them on X (formerly Twitter) publicly. Companies hate bad PR, and a public post to @STARZHelp can sometimes get a faster, more helpful response than a private email.

Tired of the endless loop of Starz's automated chat bot or getting a generic 'we'll look into it' email? Pine AI handles the annoying parts for you. We send the formal complaint, follow up, and push for a resolution on your behalf. It saves you the headache of dealing with their customer service maze. No more waiting on hold. No more re-explaining your issue for the third time. Sound familiar? Let us take it from here.