Complain About Voyo - File a Complaint Today

Feeling ignored by Voyo? You're not alone. Common complaints flagged on sites like the Better Business Bureau and Trustpilot often involve incorrect billing amounts and terrible customer service. Here are the most direct ways to get their attention.

Official site: Visit Voyo

Immediate to 30 minutes for a chat bot, but honestly, getting a human feels like winning the lottery.

• Call during off-peak hours: Try contacting support right when they open, like 9 AM on a Tuesday.
• Use specific keywords: Start your chat with 'Formal Complaint' or 'Billing Dispute' to get routed past the basic bots.
• Prepare account details ahead of time: Have your account number, email, and the date the problem started ready to go.

If Voyo is giving you the silent treatment, it's time to go over their head. Don't just give up. Your first step is to make sure you have a record of trying to solve it with them directly. Keep emails or chat transcripts. Once you've done that, you can escalate.

Your best bet in the US is filing a complaint with the Better Business Bureau (BBB). It's a formal process where the BBB sends your complaint directly to a corporate contact at Voyo. Companies don't like having unresolved complaints on their public profile, so they are more likely to respond with a real solution. The process can take a few weeks, so be patient. BBB works, but prepare to wait. Voyo usually responds after the BBB gets involved.

Subject: Formal Complaint: Unresolved Billing Issue on Account [[Account #]]

To Whom It May Concern,

I am writing again to resolve an issue with my account. This is my third attempt to get help with an incorrect charge, and my patience is wearing thin. My previous contact was on [[Date]], and the problem remains unsolved.

On [[Date of charge]], I was charged [[$Amount]] despite my account being set to [[describe your plan or cancellation status]]. Frankly, having to track this down and spend my time correcting your company's error has been incredibly frustrating and a complete waste of my afternoon.

To resolve this, I need you to issue a full refund of [[$Amount]] to my original payment method immediately. I also require a written confirmation sent to this email address stating that the refund has been processed and my account issue is fixed.

If I do not receive a satisfactory response and confirmation of my refund within 48 hours, my next step will be to file a chargeback with my credit card company and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Ask for a supervisor immediately. If the first-level support agent is reading from a script, politely but firmly say, 'I'd like to speak with a supervisor or a manager, please.'
• Request a reference number. At the start of any chat or call, ask for a ticket or reference number. It makes it harder for them to pretend your conversation never happened.
• Use their own words. If their website promises 'easy cancellations,' quote that back to them in your complaint. 'Your policy states cancellations are easy, yet this has been the opposite.'
• Try the Reddit trick. One user reported that starting a live chat by asking for the 'agent's ID number and the official mailing address for legal correspondence' got them transferred to a US-based resolution specialist almost instantly.

Tired of Voyo's support chat bot asking if you've tried turning it off and on again? Sound familiar? Getting a straight answer from them feels impossible, and waiting for an email response that never comes is just draining. We get it. Pine AI handles the whole frustrating process for you. No more waiting on hold, no more pointless email chains, and no more getting ignored. We just get it done so you can move on with your life. No joke.