Complain About TV 2 - File a Complaint Today

Getting in touch with TV 2 can feel like a challenge, as they seem to prefer you use their self-help articles. Direct contact methods are limited, but here are the primary ways to try and reach them.

Honestly, it feels like you're sending your complaint into a black hole. Patience is key.

• Call during off-peak hours (if you can even find a number, which is unlikely).
• Use their official contact form for a documented trail.
• Prepare your account details, subscription type, and the exact nature of your problem before you write.

If TV 2 ignores you or refuses to resolve your issue, you have options, but they require some effort. Since TV 2 is a Danish company, US-based agencies like the BBB won't be much help. Your primary route is through European consumer protection bodies. You can file a complaint with the Danish Consumer Ombudsman (Forbrugerombudsmanden). Be aware, they will require you to prove that you have already made a serious attempt to resolve the issue directly with TV 2 first. So, keep copies of all your emails and communications. Honestly, dealing with an international consumer agency is a whole other level of hassle, but sometimes it's the only way to get a company to listen.

Subject: Urgent: Unresolved Billing and Technical Issues on Account [[Your Account Email]]

To Whom It May Concern,

I am writing again to resolve a persistent issue with my TV 2 Play subscription. This is my third attempt to get help after my previous emails on [[Date]] and [[Date]] went unanswered.

For the past few weeks, I have been unable to stream content without constant buffering and app crashes, making the service unusable. On top of that, I was incorrectly billed [[$Amount]] on [[Date]], despite the service not working correctly. Frankly, having to chase this down and spend my time documenting these failures has been incredibly frustrating.

To resolve this, I need you to issue a full refund of the incorrect charge and provide a credit for the month of service I have been unable to use. I also require confirmation in writing that the technical issues with my account have been investigated and fixed.

If I don't receive a satisfactory response within 5 business days, my next step will be to file a formal complaint with the Danish Consumer Ombudsman.

Thank you for your prompt attention to this matter.

[[Your Name]]

Pro Tips for Making Your Complaint Heard

• Get Hyper-Specific: Don't just say 'the app is broken.' Document everything. Say, 'The TV 2 Play app version 3.1 on my Google Chromecast with Google TV crashes to the home screen every 15 minutes.' Specificity makes it harder for them to ignore.
• Use Social Media Wisely: Don't just rant. Post a calm, factual complaint on their X (Twitter) or Facebook page. Include your ticket number if you have one. Public visibility can sometimes get you escalated past the first line of support.
• Follow Up Methodically: A user on Trustpilot mentioned they only got a response after sending a follow-up email with 'Second Request: Complaint ID [[Your Ticket #]]' in the subject line. It's annoying, but it might be what it takes.

Tired of sending emails into the void at TV 2? Staring at that loading screen of death and getting zero response from their support team? Sound familiar? It's exhausting trying to get a simple answer or a refund from a company that doesn't seem to care once they have your subscription fee. No joke. Pine AI can handle the persistent follow-ups and the frustrating back-and-forth for you. It just deals with the complaint process, so you don't have to waste your time and sanity chasing them down. Let us handle the pushback.