Another buffering circle on TV 2 Play? You're not the only one feeling the frustration. It's not just a feeling, their Trustpilot score is a dismal 1.3 stars, with a staggering 89% of users giving them the lowest possible rating. The most common complaints flagged by users are about constant technical glitches and confusing billing errors. It seems like just trying to watch a show has become a major headache for a lot of people. If you're ready to file a complaint, you've come to the right place. Official site: Visit TV 2
Best ways to complain to TV 2
Feeling ignored by TV 2? Getting your issue in front of the right person can feel impossible. Here’s a breakdown of the best channels to use, because sending an email into the void isn't a strategy.
Contact Method | Details & Availability | Why use this instead... |
---|---|---|
Live Chat / Contact Form | Available via their online help center. Typically staffed during Norwegian business hours. | Best for general inquiries, technical support, and getting a written record of your conversation. |
Phone | Customer Service: 22 90 19 90. Expect to navigate a phone menu. | Use for urgent issues like account lockouts or major service outages where you need an immediate response. |
Social Media (X/Facebook) | Direct message or public post to their official pages. | Good for public complaints. Companies sometimes respond faster when their reputation is on the line. |
⏱️ Estimated Response Times from TV 2 After Complaining
They say 'as soon as possible,' which could mean anything from an hour to never. Here’s a more realistic breakdown.
Method | Expected Wait Time |
---|---|
Phone | Immediate to 20 minutes (plus hold time) |
24 to 72 hours | |
Chat | 5 minutes to 1 hour |
App | N/A |
🔍 Tips to Get a Quicker Response from a Complaint
Tired of waiting? A few small adjustments can push your complaint to the top of the pile.
- Contact them during Norwegian morning hours. You're more likely to get a fresh support agent before the daily rush.
- Be incredibly specific. Instead of 'the app is broken,' say 'the app on my Samsung Smart TV, model X, crashes every time I try to watch live sports.'
- Have your customer ID ready. Don't make them ask for it. Put it in the first sentence of your email or have it ready for the chat.
How to Escalate Your Complaint
If TV 2 is giving you the silent treatment or refusing to solve your problem, it's time to go over their head. Your main option is escalating to an external body. Since TV 2 is a Norwegian company, the Better Business Bureau (BBB) won't help much.
Your best bet is the Norwegian Consumer Council (Forbrukerrådet). This is an official government body that helps mediate disputes between consumers and businesses, and they take complaints seriously. You can file a complaint with them online, but be prepared. You must show that you've already tried to resolve the issue directly with TV 2 first, so keep copies of all your emails and chat transcripts. Filing a complaint with them is a serious step, but sometimes it's the only way to get a real response.
Email Template to Complain to TV 2
Subject: Formal Complaint: Unresolved Technical Issues on Account [[Account #]]
To Whom It May Concern,
I am writing for the third time to report a persistent issue with my TV 2 Play subscription. Despite contacting support on [[Date of first contact]], the service remains unusable for me and my family.
Specifically, every time we attempt to watch live content, the stream buffers constantly, making it impossible to watch anything for more than a few minutes at a time. This has been happening for weeks. Frankly, paying for a service that doesn't work has been incredibly frustrating, and spending my free time trying to fix it is not what I signed up for.
To resolve this, I require a partial refund for this month's subscription fee to compensate for the unusable service. I also need confirmation that your technical team is actively working on a permanent fix.
If this is not addressed within 5 business days, my next step will be to file a formal complaint with the Norwegian Consumer Council (Forbrukerrådet).
Thank you for your attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
Here are a few extra tips from people who have been in your shoes.
- Always ask for a case or reference number. Without it, your complaint basically disappears into thin air. It’s your only proof that you contacted them.
- If you're getting nowhere, politely ask for a supervisor. The first line of support often has limited power. Escalating to a manager can unlock different solutions.
- Take screenshots or screen recordings. A user on Trustpilot mentioned this was the only thing that got their issue escalated. A picture of a buffering screen is proof they can't easily dismiss.
Let Pine AI Help Raise the Complaint to TV 2
Tired of explaining the same buffering issue to three different support agents? Sound familiar? Pine AI handles the back-and-forth for you. It sends the complaint, follows up, and deals with the corporate runaround so you don't have to waste another evening on hold or staring at a chat window. We'll manage the persistent pushback and keep you updated, so you can get back to, you know, actually watching TV. Seriously. Let us handle the headache.
Frequently Asked Questions about TV 2 Complaint Filing

Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.