Complain About Mediaset - File a Complaint Today

Best ways to complain to Mediaset

Official site: Visit Mediaset

Good luck, you'll need it. Their response times feel like they're measured in geological eras.

🔍 Tips to Get a Quicker Response from a Complaint

• Be painfully clear: State your account number, the problem, and what you want in the very first sentence.
• Have screenshots ready: Proof is your best friend. Get screenshots of error messages, billing statements, or faulty app behavior.
• Try at odd hours: If using their live chat, try to connect during off-peak hours in Italy (e.g., very early morning US time) to avoid long queues.

If Mediaset is giving you the silent treatment, it's time to escalate. For most US customers, the most powerful tool you have is your credit card company. You can initiate a chargeback for 'services not rendered' or 'product not as described'. This forces Mediaset to respond to the bank. A chargeback is your best bet, but be prepared for them to potentially block your account. It's a nuclear option. You can also update your review on platforms like Trustpilot detailing their lack of response, which sometimes gets a company's attention. Since Mediaset is an Italian company, US-based agencies like the BBB have no jurisdiction, making a chargeback your most effective route.

Subject: Formal Complaint: Unresolved Issue with Account [[Account #]]

To Whom It May Concern,

I am writing again to resolve an issue with my Mediaset Infinity account, [[Account # or Email Address]]. My previous attempts to get help through your online chat on [[Date]] have been unsuccessful, and my problem remains unsolved.

On [[Date of incident]], I was charged [[$Amount]] for a service that is not working as advertised. The streaming quality is consistently poor, and content I signed up to watch is unavailable in my region, a fact that was not made clear upfront. Frankly, the amount of time I've had to spend trying to fix this has been incredibly frustrating.

To resolve this, I require a full refund of [[$Amount]] for the current billing cycle. I also need written confirmation that this issue has been acknowledged and my concerns have been logged.

If I do not receive a satisfactory response and confirmation of my refund within the next 72 hours, my next step will be to file a chargeback with my credit card provider for services not rendered.

Thank you for your prompt attention to this matter.

[[Your Name]]

Pro Tips for Making Your Complaint Heard

• Use the magic words: Start your email or chat with "I wish to file a formal complaint." This phrase can sometimes move your issue from a standard queue to a higher-priority one.
• Go public on X (formerly Twitter): Don't just send a private message. Post a public tweet tagging their official account. Briefly state your issue (e.g., "@MediasetTgcom24, my service has been down for 3 days and support is not responding. Account #12345. Help.").
• Mention the next step: Casually drop that your next call will be to your credit card company to dispute the charge. This shows you're serious.
• Reference other users: One user on Trustpilot mentioned they only got a response after leaving a 1-star review. Sometimes, public pressure is the only thing that works.

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