It's not just you. Mediaset's customer service is a nightmare. Seriously, their Trustpilot page for Mediaset Infinity has a shocking 1.2-star rating from over 2,000 reviews, with a whopping 93% of users giving them only one star. It's a mess of unresolved complaints about incorrect billing and technical support that seems to vanish when you need it most. You've tried being patient, you've navigated the confusing website, and you've gotten nowhere. Your frustration is completely valid. When a company makes it this difficult to get a simple answer or fix a clear mistake, you need an advocate. Pine AI is that advocate, built to cut through the noise and handle the persistent follow-ups on your behalf, so you don't have to.
Best ways to complain to Mediaset
Feeling ignored is infuriating. Here’s how to make sure Mediaset has to listen. While they seem to make it intentionally difficult, persistence with the right method can work.
Contact Method | Details & Availability | Why use this instead... |
---|---|---|
Help Center / Chat | Website form and live chat, available during Italian business hours. | Best for initial contact and technical glitches. Prepare for bot responses first. |
Social Media | Direct message or public post on their Twitter (@MediasetInfinity) or Facebook page. | Use for public complaints when other methods fail. They often respond faster to public posts. |
Official Site | Visit Mediaset | For account access and self-service options, though many users report issues. |
⏱️ Estimated Response Times from Mediaset After Complaining
Waiting for a reply can feel like shouting into the void. Here’s a realistic timeline.
Method | Expected Wait Time |
---|---|
Chat | Immediate to 15 minutes (for a human) |
Email / Web Form | 2 to 7 business days, if at all |
Social Media | 1 to 48 hours |
🔍 Tips to Get a Quicker Response from a Complaint
- Contact them publicly on social media like Twitter. Companies hate bad press.
- Use the phrase "formal complaint" in your subject line to get routed to a higher-tier support agent.
- Have your account number, screenshots of the error, and billing statements ready before you even start.
How to Escalate Your Complaint
If Mediaset is ignoring you, it's time to go over their heads. Your most powerful tool, especially as a US customer dealing with an international company, is a credit card chargeback. Contact your bank or credit card provider and explain that you were incorrectly billed and the merchant is unresponsive. This forces Mediaset to respond to the bank. It works, but you have to be patient. For users inside the EU, you can file a complaint with the European Consumer Centre (ECC) for cross-border disputes, though this process is more for reporting bad practices than getting a quick refund. Always try to resolve it with Mediaset first, as banks and regulators will ask if you did.
Email Template to Complain to Mediaset
Subject: Formal Complaint: Unresolved Billing Issue on Account [[Account #]]
To Whom It May Concern,
I am writing again to resolve an issue with my account. Despite contacting your support team on [[Date]], my problem remains unsolved and I have not received a satisfactory response.
On [[Date of transaction]], I was incorrectly charged [[$Amount]] for a service I had already cancelled or did not authorize. Frankly, having to spend my own time tracking this down and chasing your support team for a clear error on your part has been incredibly frustrating and time-consuming.
To resolve this, I require you to process a full refund of [[$Amount]] to my original payment method immediately. I also need written confirmation that the issue has been corrected and my subscription is confirmed as cancelled.
Please be aware that if I do not receive a satisfactory response within 48 hours, my next step will be to file a chargeback with my credit card company for the unauthorized charge.
Thank you for your prompt attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
- Ask for an escalation immediately. If the first-level support agent is giving you a script, politely but firmly ask to speak with a manager or a senior support specialist.
- Create a paper trail. After a chat or phone call, send a follow-up email summarizing the conversation and what was promised. Its subject line should be something like: "Summary of our conversation on [[Date]]."
- Reference other user complaints. One user on a tech forum mentioned they only got a resolution after saying, "I see on Trustpilot that hundreds of other users have this exact same billing problem." It shows you've done your research and won't be easily dismissed.
Let Pine AI Help Raise the Complaint to Mediaset
Tired of navigating a help center that feels like it was designed to make you give up? Sound familiar? The endless loops of FAQs, the chatbot that doesn't understand your question, the contact form that you're not even sure goes anywhere. It's exhausting. Let Pine AI handle the tedious follow-ups and the persistent pushback for you. We get it. You just want the problem fixed without wasting another hour of your day. No more waiting for a chat agent who disappears mid-conversation or sending emails into a black hole. We'll manage the complaint so you can move on.
Frequently Asked Questions about Mediaset Complaint Filing

Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.