Complain About Paramount Plus - learn how to file a complaint

Getting in touch with a real person at Paramount Plus can feel like an impossible mission. They heavily push you towards their online resources, but here are the most direct methods available.

Don't hold your breath. Getting a quick answer can be a real test of patience.

• Be prepared: Have your account email, billing information, and any relevant screenshots ready before you start.
• Contact during off-peak hours: Try reaching out to their live chat early in the morning on a weekday to avoid long queues.
• Be clear and concise: State your problem and what you want (e.g., a refund, cancellation confirmation) in the first message.

If Paramount Plus is ignoring you or gives you a useless response, it's time to escalate. Your best option in the US is the Better Business Bureau (BBB). You can file a complaint directly on the BBB website. It's free, and Paramount Plus has a strong incentive to respond to maintain their rating. The BBB will forward your complaint to the company and ask for a formal response. Be warned, this isn't an instant fix. The process can take a few weeks, but it forces the company to take your issue seriously. Remember, you should always try to resolve the issue through Paramount's own channels first, as the BBB will ask if you've already done so.

Subject: Formal Complaint: Unresolved Billing Issue on Account [[Your Account Email]]

To Whom It May Concern,

I am writing again to resolve an issue with my account. Despite contacting your support team via chat on [[Date]], my problem remains unsolved, and frankly, my patience is wearing thin.

On [[Date of Charge]], I was incorrectly charged [[$Amount]] for my subscription. I had already cancelled my service, or the charge itself is an error. Having to spend my time chasing this down is incredibly frustrating, and the lack of resolution from my first attempt is disappointing.

To resolve this, I require you to process a full refund of [[$Amount]] to my original payment method immediately. I also need written confirmation that my subscription has been successfully cancelled and no further charges will be made.

If I do not receive a satisfactory response and confirmation of my refund within 48 hours, please be aware that my next step will be to file a chargeback with my bank and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Get Specific and Technical. Don't just say 'the app is broken.' Say, 'The Paramount Plus app (version 12.3) on my Samsung Smart TV (Model QN90A) crashes to the home screen every time I try to watch the show Halo.' This makes it harder for them to give you a generic response.
• Use the Magic Words. If you're getting nowhere with a support agent, politely but firmly say, 'I'd like to escalate this to a supervisor.' Sometimes that's all it takes to get to someone who can actually help.
• Always Ask for a Transcript. If you use live chat, request a copy of the conversation transcript before you close the window. This is your proof of what was said and promised.
• Mention the BBB Casually. One user on a forum mentioned they got an instant refund after casually dropping, 'Okay, if you can't help, I guess my next step is filing a BBB complaint.' It can work.

Tired of the Paramount Plus app buffering endlessly, only to get a generic 'we're looking into it' from a support bot? Sound familiar? The endless loop of trying to explain your problem, waiting in a chat queue, and getting nowhere is exhausting. No joke. Pine AI handles the entire complaint process for you. We navigate the confusing help centers, manage the back-and-forth communication, and push for a real resolution on your behalf. Let us deal with the headache so you don't have to.