Complain About MLB.TV - File a Complaint Today

When your stream dies in the 9th inning, you need help fast. Yelling at the TV doesn't work (I've tried). Here are the official, and sometimes unofficial, ways to get a response from MLB.TV.

Immediate to 30 minutes on the phone, but honestly, most of that feels like listening to hold music.

• Have Your Info Ready: Don't start the call hunting for your account number or the credit card you used. Have it all in front of you.
• Call During a Rain Delay: Contact them during off-peak hours. Avoid calling right before the first pitch of a popular game.
• Be Clear and Calm: State your problem and what you want (a refund, technical fix) in the first 30 seconds. The support agent is just a person, not the one who created the blackout rules.

If MLB.TV is ignoring your emails and you're getting nowhere, it's time to escalate. Don't just give up.

Your best bet in the US is to file a formal complaint with the Better Business Bureau (BBB). It's a non-profit that pressures companies to resolve disputes. You file a complaint on their website, they forward it to a corporate contact at MLB.TV, and the company is expected to respond publicly. MLB.TV usually responds to these to avoid a negative mark on their public record. The process can take a few weeks, but it forces them to give you an answer.

Another option for billing disputes is a credit card chargeback. If you were charged incorrectly and the company won't fix it, call your credit card provider and dispute the charge. This can be very effective, but only use it for legitimate billing errors.

Subject: Formal Complaint: Unresolved Streaming & Billing Issue on Account [[Your Account Number]]

To Whom It May Concern,

I am writing again to resolve a persistent issue with my MLB.TV subscription. Despite contacting support on [[Date of first contact]], my problem remains unsolved and, frankly, my patience is wearing thin.

On [[Date of incident]], I was unable to watch the [[Team vs. Team]] game due to a blackout, even though I live hundreds of miles outside the designated broadcast area. Furthermore, I was incorrectly charged [[$Amount]] on my last bill. Having to spend my time chasing down answers for a service I pay for has been incredibly frustrating.

To resolve this, I require a full refund of the incorrect charge of [[$Amount]] and a credit for the month of service due to the technical issues. I need you to fix this and confirm in writing that the issue has been resolved.

If I do not receive a satisfactory response within 5 business days, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my credit card company.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Use the word 'Cancel'. When talking to a support agent or chatbot, using the word 'cancel' or 'refund' can sometimes get you routed to a retention specialist who has more power to offer credits or solutions.
• Mention the Competition. Casually dropping that you're considering switching to a competitor like FuboTV or YouTube TV can sometimes motivate the support agent to offer you a better deal to stay.
• Reference Social Media. A Reddit user mentioned they got a month's credit just by tweeting a screenshot of their blackout message to @MLBFanSupport with the hashtag #MLBBlackout. A little public pressure can work wonders.

Tired of seeing that 'This game is blacked out in your area' message? Sick of the stream buffering right before a grand slam? Sound familiar? Instead of spending an hour on hold listening to stadium organ music or writing angry emails that go into a void, let Pine AI handle it. We draft the complaint, follow up persistently, and manage the entire frustrating process for you. No more endless back-and-forth. We just get it done. It's the easy way to fight back against a service that feels broken.