Complain About Polsat - learn how to file a complaint

Trying to get a hold of Polsat from the US is its own special challenge. Be prepared for international call rates and support that is primarily in Polish. Here are your best options, ranked from most to least likely to work.

Honestly, getting a quick reply feels like winning the lottery. Patience is key.

• Call during their off-peak hours. Try calling right when they open in Poland (which is very early morning in the US) to avoid the longest queues.
• Have someone who speaks Polish help. This is a huge advantage. English-speaking support is not guaranteed and may be limited.
• Get your account number ready. Have your customer number, recent bills, and any other relevant information in front of you before you even dial.

If Polsat is ignoring you, your options from the US are limited but not zero. Standard US bodies like the BBB or FCC have no power over a Polish company, so don't waste your time there.

Your most powerful tool is a credit card chargeback. If you paid for a service you didn't receive or were billed incorrectly, contact your bank or credit card company. Explain the situation and provide evidence that you tried to resolve it with Polsat first. This is often the fastest way to get your money back.

For a more formal, but much slower process, you could try the European Consumer Centre (ECC) Network. They handle cross-border consumer complaints within the EU. It's a long shot for a US resident, but it's a potential path if a chargeback isn't an option. Honestly, the chargeback is your best bet. It hits them where it hurts, their wallet.

Subject: Formal Complaint Regarding Account [[Account #]] - Unresolved Billing Error

To Whom It May Concern,

I am writing again to resolve an incorrect charge on my account, [[Account #]]. My previous attempts to fix this on [[Date of first contact]] were unsuccessful.

On [[Date of charge]], I was billed [[$Amount]] for a service I did not authorize or request. Reviewing my contract, this charge is not justified. Frankly, the amount of time I've had to spend trying to get this corrected has been incredibly frustrating.

To resolve this, I require an immediate and full refund of [[$Amount]] to my original payment method. I also need written confirmation via email that the error has been corrected and will not occur on future bills.

If I do not receive a satisfactory response and confirmation of the refund within five business days, please be aware that my next step will be to initiate a formal chargeback with my credit card company for the disputed amount.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Always ask for a complaint reference number. If you're on the phone, don't hang up without one. If you're emailing, state that you want your complaint logged and a reference number provided.
• Use their social media pages for visibility. Post a short, polite message on their Facebook page stating you have an unresolved issue and have already tried contacting support. It can sometimes trigger a faster internal response.
• Mention specific contract clauses if you can. One user on a forum said they only got traction after quoting the exact term in their contract that Polsat was violating. It shows you've done your homework.

Tired of trying to navigate a customer service system in another country and another language? Sound familiar? The long hold times, the emails that go into a black hole, the feeling that you're just being ignored. It's a total headache. Pine AI was built for this. We handle the tedious back-and-forth for you. No more setting your alarm for 3 AM to call a support center in Poland. We manage the entire complaint process, persistently following up until we get a response. Let us take over the frustration.