Complain About Polsat - File a Complaint Today

Good luck getting a quick reply. It's a total waiting game.

• Use their online contact form to create a paper trail.
• Write your complaint clearly and concisely. If possible, use an online translator to write it in Polish.
• Have your account number and any relevant dates or invoice numbers ready.
• State exactly what you want (e.g., a refund for a specific amount, service restoration).

If Polsat is ignoring you, it's time to escalate. Don't bother with the Better Business Bureau (BBB) in the US, they have no power over a Polish company. Your real leverage is with European consumer bodies.

Your first step should be to state in your email to Polsat that you intend to escalate the complaint. If that doesn't work, here are your options:

European Consumer Centre (ECC)

The ECC Network helps resolve cross-border disputes for consumers within the EU. As a US consumer dealing with a Polish company, they are your best official channel. They will mediate on your behalf for free. The ECC process is solid, but prepare to wait. It can take a few weeks for them to even acknowledge your case.

Office of Electronic Communications (UKE)

This is the official Polish telecommunications regulatory body. Filing a complaint here is the nuclear option. It's a formal process and will likely require documentation and communication in Polish, making it difficult for most US customers, but it is the highest authority you can appeal to.

Subject: Formal Complaint: Unresolved Billing Issue on Account [[Account #]]

To Whom It May Concern,

I am writing again to resolve an ongoing issue with my Polsat Box Go account, number [[Account #]]. This is my third attempt to get this corrected.

On [[Date]], I was incorrectly charged [[$Amount]] for a service I had already cancelled. I contacted your support team on [[Date of first contact]] and was assured it would be handled, but the charge remains and my emails have since been ignored. Frankly, having to chase this down and waste my time on a clear error is incredibly frustrating.

To resolve this, I require you to issue a full refund of [[$Amount]] to my original payment method within five business days. Please also confirm in writing that my subscription is cancelled and no further charges will be made.

If I do not receive a satisfactory response by [[Date 5 days from now]], my next step will be to file a formal complaint with the European Consumer Centre (ECC).

Thank you for your prompt attention to this matter.

[[Your Name]]

Pro Tips for Making Your Complaint Heard

• Go Public on Social Media: Don't just send a private message. Post on their Facebook page. A little public pressure can work wonders.
• Mention Escalation: Casually drop 'European Consumer Centre' or 'UKE' in your email. Sometimes just showing you know the escalation path is enough to get their attention.
• Use a Polish Translator: A Reddit user reported that their complaint, sent in Polish via Google Translate, got a response in two days while their English emails were ignored for weeks.
• Request a Reference Number: Always ask for a ticket or reference number. It makes it harder for them to claim they never received your complaint.

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