Complain About Curiosity Stream - learn how to file a complaint

Good luck getting a quick reply. It's a waiting game.

Tips to Get a Quicker Response from a Complaint

• Be incredibly specific in your first email. Include your account email, dates, and any transaction IDs.
• Use a clear and direct subject line, like 'Urgent: Cancellation Failure & Incorrect Billing'.
• Attach screenshots. Proof of your cancellation attempt or the incorrect charge is hard to ignore.
• Follow up. If you don't hear back in 3 days, reply to your own email to bump it up.

If Curiosity Stream is ignoring you, take it to the Better Business Bureau (BBB). You file a formal complaint on the BBB website. The BBB then forwards it to a corporate contact at Curiosity Stream, who is expected to respond. It's not instant, prepare to wait a bit, but companies like Curiosity Stream with an 'F' rating often respond to avoid another public mark against them. You might get a refund or your issue resolved. At the very least, your complaint is documented publicly. Make sure you mention you already tried contacting their support first. The BBB likes to see you've made an effort.

Subject: Formal Complaint: Unresolved Issue with Account [[Your Email Address]]

I am writing again because my previous attempts to resolve a problem with my subscription have been unsuccessful.

On [[Date of Incident]], I was incorrectly billed [[$Amount]] despite my efforts to cancel my account. Trying to get this fixed through your standard support channels has been incredibly frustrating and a waste of my time.

To resolve this, I require a full refund of the [[$Amount]] charge and written confirmation that my subscription has been successfully cancelled and will not be billed again.

If I do not receive a satisfactory response and confirmation of the refund within 3 business days, I will proceed with filing a chargeback with my bank and lodging a formal complaint with the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

P.S. I have attached a screenshot of the charge for your reference.

Pro Tips for Making Your Complaint Heard

• Use the phrase 'Formal Complaint' in your email subject line. It sometimes gets routed to a different, more senior team.
• Mention the BBB or a potential chargeback in your first email if you're already fed up. It shows you're serious.
• A user on Trustpilot mentioned they only got a response after posting a negative review. It's a last resort, but public pressure can work.
• Keep everything in one email thread. Don't start a new ticket. This creates a clear record of their (lack of) response.

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