Complain About Philo - File a Complaint Today

Best ways to complain to Philo

They say 'within 24 hours' for emails, but honestly, it can feel like shouting into the void.

🔍 Tips to Get a Quicker Response from a Complaint

• Call them right when they open at 10 am ET to avoid the lunch rush and end-of-day queues.
• Have your account email address and the last 4 digits of your payment card ready before you contact them.
• Start your chat or email with a clear, one-sentence summary of your problem. Don't bury the lead.

How to Escalate Your Complaint

If Philo support is giving you the runaround or just not responding, it's time to escalate. Your best bet is filing a complaint with the Better Business Bureau (BBB). Companies, even ones with an F rating like Philo, often respond to BBB complaints to maintain their profile. You have to try resolving it with Philo first, the BBB will ask for proof of that. The process is all online and straightforward. Be warned, the BBB works, but prepare to wait. Philo might need a couple of reminders before they actually reply to the complaint. For issues related to false advertising, you can also report them to the Federal Trade Commission (FTC).

Email Template to Complain to Philo

Subject: Formal Complaint: Unresolved Billing Issue on Account [[Your Email Address]]

I'm writing again to resolve an issue with my account, following my previous attempt to contact support on [[Date]] which did not fix the problem.

On [[Date]], I was charged [[$Amount]] even though my service was supposed to be canceled. Frankly, having to track this down and spend my time chasing a refund for a service I'm not using has been incredibly frustrating.

To resolve this, I need you to issue a full refund of [[$Amount]] and provide written confirmation that my account is closed and no further charges will be made.

Please be aware that if this isn't resolved within 48 hours, my next step will be to file a formal complaint with the Better Business Bureau and dispute the charge directly with my bank.

Thank you for your prompt attention to this matter.

[[Your Name]]

Additional Helpful Tips to get Your Complaint Resolved

• Always ask for a ticket or reference number at the start of the conversation. It makes it harder for them to lose track of your issue.
• A user on Reddit said they got an immediate escalation to a supervisor just by mentioning they were documenting the chat transcript to share publicly. A little pressure can work wonders.
• Use specific terms like "unauthorized charge" or "service not as advertised." These phrases can sometimes trigger a different, more serious internal review process.
• If one method fails, try another. If chat is useless, pick up the phone. Sometimes a different department or agent is all you need.

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