Complain About iROKO - learn how to file a complaint

Good luck getting a quick reply. It's a total waiting game.

• Be super specific in your first email. Include your account email, date of the problem, and any transaction IDs.
• Attach screenshots. Proof is everything, especially with billing issues.
• Try hitting them up on Twitter (X) publicly. Companies hate bad PR.
• Follow up. Don't just send one email and wait. Nudge them again after a few days.

If iROKO is giving you the silent treatment, your best move is to go around them. Since they aren't a US-based company, complaining to bodies like the BBB is more for public record than for forcing a resolution. It works, but prepare to wait.

Your most powerful tool is a credit card chargeback. If you were charged incorrectly or for a service you cancelled, contact your bank or credit card company (like Chase, Amex, or Capital One) and dispute the charge. This hits iROKO directly in their revenue. You'll need to show you tried to resolve it with them first, so keep copies of your emails. This is almost always faster and more effective than waiting for their support team to maybe get back to you.

Subject: Formal Complaint: Unresolved Subscription Issue - Account [[Your Email Address]]

I am writing again because my issue with my iROKO subscription remains unresolved, despite my previous contact on [[Date]].

On [[Date of Charge]], my account was incorrectly billed [[$Amount]] for a subscription I had already cancelled. It's incredibly frustrating to have to chase this down and waste my time correcting your company's error. This is not the service I expected.

To fix this, I require an immediate and full refund of [[$Amount]] to my original payment method. I also need written confirmation that my subscription is cancelled and I will not be billed again.

If I do not receive confirmation of this refund within 48 hours, I will have no choice but to file a chargeback with my bank for the unauthorized charge.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Use a very clear email subject line like 'URGENT: Incorrect Billing on Account [your_email@email.com]'. Don't let them ignore it.
• One user on Trustpilot mentioned they only got a response after commenting on iROKO's Facebook ads. A bit aggressive, but it apparently worked.
• Always ask for a reference number for your complaint. It proves you contacted them and gives you something to refer back to.
• If you get a reply, ask for the name of the agent you're speaking with. It adds a layer of accountability.

Tired of sending emails to iROKO's support address and getting nothing but silence back? Sound familiar? Instead of refreshing your inbox for a reply that might never come, let Pine AI handle it. We'll manage the persistent follow-ups and the annoying back-and-forth for you. It saves you the headache of dealing with a company that, according to its 1.6-star Pissed Consumer rating, has a real problem with solving customer issues. No more wasted energy. Let us take over.