TV+

Complain About TV+ - learn how to file a complaint

Another price hike from TV+? Seriously. It's not just you feeling the frustration. Their parent company, Apple, has a dismal 1.8-star rating on Trustpilot from over 30,000 reviews. And it gets worse. The Better Business Bureau has logged over 4,100 complaints against them in the last three years alone. Many of these complaints are about billing adjustments, refund issues, and just plain terrible customer service. It feels like they make it intentionally difficult to get a straight answer or a simple refund. If you've had enough of the automated responses and endless hold music, you're in the right place. This guide is for getting your problem solved.

Published on 23 Jul, 2025
Olivia Harper, Content Manager
9 min read

How to Complain About TV+

Best ways to complain to TV+

It can feel like shouting into the void, but using the right channel can sometimes make a difference. Here’s a breakdown of your options.

Contact Method Details & Availability Why use this instead...
Online Support support.apple.com/tv (24/7) Best for non-urgent billing questions or technical glitches. You can get a case number to reference later.
Phone 1-800-275-2273 (Varies, typically 8 AM - 9 PM CT) Use this for urgent issues like unauthorized charges. Prepare for a wait, but you might get a human faster.
Social Media @AppleSupport on X (Twitter) Good for public complaints. Companies often respond faster when their reputation is on the line. Don't share personal info publicly.

Estimated Response Times from TV+ After Complaining

Immediate to 30 minutes, but honestly, it often feels longer.

Method Expected Wait Time
Phone 5 - 45 minutes (plus transfers)
Email 24 - 72 hours
Chat 5 - 20 minutes
App Immediate (for automated tasks), hours for a human reply

Tips to Get a Quicker Response from a Complaint

  • Call during off-peak hours, like mid-morning on a Tuesday or Wednesday.
  • Use their online chat for a written record of your conversation.
  • Have your account number, the email associated with the account, and the last four digits of your credit card ready before you even start.

How to Escalate Your Complaint

If TV+ support is giving you the runaround, it's time to go over their heads. Don't just give up.

First, make sure you've given them a fair chance to resolve it internally and have a case or ticket number. If they ignore you or refuse to help, your next step is to file a formal complaint with an external body.

  • Better Business Bureau (BBB): This is often the most effective route. Filing a complaint on the BBB website creates a public record that the company is pressured to respond to. BBB works, but prepare to wait. TV+ (via Apple) usually responds after a nudge or two from the BBB.
  • Federal Communications Commission (FCC): If your complaint is about misleading advertising or billing practices for a streaming service, the FCC is another place to file. It's a more formal process but adds regulatory pressure.

Email Template to Complain to TV+

Subject: Formal Complaint: Unresolved Billing Issue on Account [[Account #]]

To Whom It May Concern,

I am writing again to resolve an issue with my TV+ account. Despite contacting support on [[Date of first contact]], my problem remains unsolved, and frankly, my patience is wearing thin.

On [[Date of incident]], I was incorrectly charged [[$Amount]] for [[Briefly describe the charge or issue]]. I have already spent a significant amount of time trying to get this corrected through your standard support channels, which has been incredibly frustrating.

This is my final attempt to resolve this directly with you. To fix this, I require you to issue a full refund of [[$Amount]] to my original payment method and confirm in writing that the issue has been corrected and will not happen again.

If I do not receive a satisfactory response and confirmation of the refund within 48 hours, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my credit card provider.

Thank you for your prompt attention to this matter.

[[Your Name]] Account: [[Account #]]

Additional Helpful Tips to get Your Complaint Resolved

  • Ask for a supervisor immediately. If the first-level support agent is reading from a script and not helping, politely but firmly say, "I'd like to speak with a supervisor or a manager, please."
  • Use social media with a timestamp. Instead of just yelling, post something like, "@AppleSupport, it's been 72 hours since I opened ticket #12345 and I still have no resolution. Can someone please look into this?" It shows you're organized and creates a public timeline.
  • Reference other user complaints. One user on Reddit mentioned they only got a refund after saying, "I see on your BBB page that this is a common complaint." Citing that you know it's a widespread issue can sometimes cut through the corporate script.

Let Pine AI Help Raise the Complaint to TV+

Tired of hearing TV+ support say 'your call is important to us' for the tenth time? Sound familiar? It's exhausting. You try to fix a simple billing error, and suddenly you've lost an hour of your life to hold music and scripted apologies that don't actually solve anything. People on Reddit and Trustpilot are constantly talking about getting stuck in endless email loops or chat sessions that go nowhere. No joke. Pine AI handles that entire frustrating process for you. We navigate the phone trees, wait on hold, and handle the persistent follow-ups to get your complaint heard and resolved. Let us save your sanity.

Frequently Asked Questions about TV+ Complaint Filing

What if TV+ doesn't reply?
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Can I escalate my complaint legally?
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Are there lots of people leaving TV+?
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Is this the right phone number to contact TV+?
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What's the easiest way to cancel a subscription with TV+?
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Other ways that I can contact the TV+?
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Why did my watchlist on TV+ suddenly disappear?
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Olivia Harper

Olivia Harper

Content Manager

Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.

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