Complain About TV+ - File a Complaint Today

Best ways to complain to TV+

Getting a response can feel like a waiting game. Immediate to 30 minutes on the phone, but honestly, it often feels longer with all the automated menus.

• Call during off-peak hours, like mid-morning on a weekday.
• Use the live chat option to avoid phone trees and hold music.
• Have your account number, email, and any relevant screenshots ready before you start.

If TV+ is giving you the silent treatment, it's time to escalate. Your best bet in the US is to file a complaint with the Better Business Bureau (BBB). It's a formal process where the BBB forwards your complaint to the company, and TV+'s parent company, Apple, generally responds to maintain their rating. Just be aware, the BBB process works, but prepare to wait a couple of weeks for a resolution. You can't just go straight to them, you have to show you tried to resolve it with TV+ first, so keep a record of your calls or chats. A formal complaint often gets your issue in front of a different department that has more power to help.

Subject: Urgent: Unresolved Billing Issue on Account [[Account #]]

I am writing again to resolve an issue with my TV+ subscription.

This is my third attempt to get help with an incorrect charge on my account. Despite contacting support on [[Date]], my problem remains unsolved. On [[Date of Charge]], I was charged [[$Amount]] for a service I had already cancelled. Frankly, having to track this down and spend my time chasing a refund has been incredibly frustrating, especially when your user interface makes managing subscriptions so difficult.

To resolve this, I need you to issue a full refund of [[$Amount]] to my original payment method immediately. I also require a written confirmation that my subscription has been successfully cancelled and that no further charges will be made to my account.

Please be aware that if I don't receive a satisfactory response and confirmation of my refund within 48 hours, my next step will be to file a chargeback with my credit card company and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

Here are a few extra tips that people online swear by.

• Ask for a supervisor immediately. If the first-level support agent is reading from a script and not helping, politely but firmly ask to speak with a manager or supervisor who can actually solve the problem.
• Request a reference number. At the start of any call or chat, ask for a ticket or reference number. This makes it much easier to follow up without having to explain your entire story again.
• Use social media with a timestamp. If you complain on X, mention how long you've been waiting. For example: "@AppleSupport been on hold for 45 minutes trying to fix a billing error. Can someone help?" It adds a sense of urgency.

Tired of hearing the TV+ support bot say 'I'm sorry, I didn't understand that'? Sound familiar? It's exhausting. You try to explain a simple billing error, and you get stuck in an endless loop of unhelpful articles and automated responses. No joke. Instead of wasting another hour of your life navigating their support maze, let Pine AI handle it. We take your complaint and persistently push it forward for you. We handle the follow-ups, the waiting, and the pushback, so you don't have to. It just saves your sanity.