Complain About Shudder - File a Complaint Today

Good luck, you'll need it. Getting a timely response can feel like a lost cause.

🔍 Tips to Get a Quicker Response from a Complaint

• Be incredibly specific in your first message. Include your account email, the device you're using, and the exact movie or show you had a problem with.
• Attach screenshots. For billing issues, screenshot the charge on your bank statement. For app glitches, screenshot the error message.
• If you get no reply via email after two days, immediately follow up on Twitter. Public visibility is your best tool.

If Shudder ghosts you, your next move is to go external. Your best options are filing a complaint with the Better Business Bureau (BBB) or initiating a chargeback with your bank.

The BBB will forward your complaint to AMC Networks (Shudder's parent company) and ask for a response. It works, but prepare to wait. Shudder usually responds after a formal complaint is logged because it affects their rating.

For billing errors, a credit card chargeback is often faster. Just tell your bank the charge was unauthorized or for a service that didn't work as advertised. You must have tried to resolve it with Shudder first.

Email Template to Complain to Shudder

Subject: Urgent: Unresolved Issue with Account [[Your Email Address]]

To Whom It May Concern,

I am writing again to resolve an issue with my Shudder account. This is my second attempt to get help with this problem, and my patience is wearing thin.

On [[Date]], [[describe the issue clearly, e.g., I was charged $6.99 despite canceling my subscription, or the app crashed repeatedly during 'When Evil Lurks']]. Frankly, having to spend my time chasing a resolution for a service I pay for has been incredibly frustrating.

To resolve this, I require that you [[state your demand clearly, e.g., issue a full refund of $6.99 to my account immediately]]. I also need written confirmation that this has been handled.

Please be aware that if I do not receive a satisfactory response within 48 hours, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my credit card company for the incorrect charge.

Thank you for your prompt attention to this matter.

[[Your Name]]

Additional Helpful Tips to get Your Complaint Resolved

• Use a tracking number in your subject line. When you submit a ticket, you should get an auto-reply with a case number. Use it in all future communication.
• Demand a human. If you get a generic, unhelpful canned response, reply immediately with "I need this escalated to a human support agent."
• Reference their parent company. One user on Reddit reported they finally got a response after they stopped tweeting at @shudder and started including @AMC_TV in their complaints. It's a long shot, but it can work.
• Keep it simple. Don't write a novel. State the problem, what you want, and what you'll do if you don't get it. That's it.

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