Complain About Shudder - learn how to file a complaint

Good luck getting a quick reply. It's mostly a waiting game.

• Be incredibly specific in your first message.
• Include your account email and the device you're using (e.g., Roku, Fire TV, etc.).
• Take screenshots of the error or billing issue to attach.
• Mentioning you've already checked their support articles can sometimes get you past the first generic response.

If Shudder support ignores you or gives you the runaround, it's time to escalate. Your best bet is to go external, since they don't have a clear internal escalation path.

Better Business Bureau (BBB)

Since Shudder is owned by AMC Networks, you can file a complaint against the parent company on the BBB website. This is a formal process, and companies are generally prompted to respond publicly to maintain their profile. The BBB process works, but it is not fast. AMC usually responds, but you might need to be persistent.

Credit Card Chargeback

For billing issues, like being charged after you canceled, contact your credit card company or bank. Explain the situation and request a chargeback. This should be a last resort, as it can sometimes lead to your account being permanently banned.

Subject: Formal Complaint: Unresolved Issue with Account [[Your Email Address]]

I'm writing again because my issue with [[briefly describe the problem, e.g., 'the app constantly crashing on my Roku']] remains unresolved after I contacted support on [[Date]].

The app is basically unusable. Every time I try to watch a movie, it buffers endlessly or crashes after just a few minutes. This has made the service I'm paying for completely worthless, and frankly, it's incredibly frustrating to deal with.

To fix this, I need you to either provide a working solution immediately or issue a refund for my last billing cycle.

Please be aware that if I do not get a meaningful response within 48 hours, my next step will be to file a formal complaint with the Better Business Bureau and dispute the charge with my bank.

Thank you for your attention to this.

[[Your Name]]

• Use a very clear subject line like 'URGENT: Billing Error on Account [Your Email]'.
• Always ask for a ticket or reference number for your complaint so you can refer back to it.
• If you get a generic, unhelpful email response, reply directly to it asking to escalate to a senior support member. Do not just submit a new ticket.
• Some users on Reddit mentioned that complaining publicly on Twitter (@Shudder) got them a faster, non-automated response. It is worth a shot.

Tired of sending emails into the void at Shudder support? Sound familiar? You write a detailed message about app glitches, and you get a copy-paste response a week later that doesn't even solve the problem. Pine AI handles that whole frustrating back-and-forth for you. It skips the waiting and the endless email chains. No joke. Let us deal with the persistent follow-ups so you can get back to, you know, actually watching horror movies somewhere else.