Complain About Stan - File a Complaint Today

When you're at your wit's end with Stan, here’s who to contact. Don't expect a phone call, they make it difficult on purpose.

Immediate to never. Honestly, it feels like a lottery.

• Be incredibly detailed in the online form. Give them everything upfront so they can't ask for more info.
• Take screenshots of the error, the buffering screen, or the incorrect bill. Attach them to your ticket.
• If you get an automated email with a ticket number, save it. You'll need it when you have to follow up.

If Stan is ignoring you, it's time to go over their heads. Since they're an Australian company, your options are different from the US.

Your best bet is to lodge a complaint with the ACCC (Australian Competition & Consumer Commission). They handle consumer rights issues. While they won't chase your personal refund, they track companies with patterns of bad behavior. Filing a complaint adds to the evidence against Stan. You can file a report on their website. Just know that you must try to resolve it with Stan first.

Another option is your state's Fair Trading or Consumer Affairs office. They can sometimes offer more direct mediation services. The ACCC is a good first step, but prepare to wait. Stan might only respond after they get an official notice, which can take weeks.

Subject: Formal Complaint: Unresolved Issue with Account [[Your Account Email]]

To Whom It May Concern,

I am writing again to resolve an issue with my account. My initial support request (Ticket #[[Your Ticket Number, if you have one]]) submitted on [[Date]] has not been resolved, and frankly, my patience is wearing thin.

On [[Date of incident]], [[Describe your problem clearly, e.g., I was billed $21 for the Premium plan despite having canceled my subscription on a prior date]]. Having to chase this down has been a complete waste of my time and incredibly frustrating.

To resolve this, I require you to [[State your demand clearly, e.g., issue a full refund for the incorrect charge of $21 and provide written confirmation that my account is closed]].

Please be aware that if this issue is not rectified within three business days, my next step will be to file a formal complaint with the ACCC and initiate a chargeback with my bank for services not rendered.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Go Public Immediately: Don't waste time with the support form if your issue is simple. Post on their Facebook or X page. Name and shame works.
• Use the word 'ACCC': In your complaint form, mention you'll escalate the issue to the ACCC if it's not resolved. That word can trigger a faster internal review.
• Reference a Real Review: One user on ProductReview.com.au said they only got a refund after they quoted Stan's own terms of service back to them in the support ticket. Find the clause you think they're breaking and use it.

Tired of submitting a support ticket and hearing nothing back? It's a common story with Stan. You send your complaint into the void and just hope someone, somewhere, eventually reads it. Sound familiar? It's exhausting, and honestly, you have better things to do.

Let Pine AI handle it. We'll manage the complaint, send the persistent follow-ups, and keep nudging them so you don't have to. No more refreshing your email for a reply that never comes or wondering if you should just give up. Let our AI do the annoying work. You deserve a resolution without the headache.