Trying to watch anything on Globoplay without it buffering is a challenge. And it's not just you. Their Trustpilot score is a shocking 1.2 stars, with a massive 94% of over 1,500 reviews being 1-star. It's a total mess. Users are constantly flagging issues with the app being unusable, terrible customer support that often only speaks Portuguese, and finding it nearly impossible to cancel their subscriptions. If you're at your wit's end trying to get a straight answer or a simple refund, you're in the right place. This guide is for you. We'll show you how to fight back, and if they keep ignoring you, Pine AI can step in and handle the persistent follow-up on your behalf.
Best ways to complain to Globoplay
Getting in touch with Globoplay can feel like a puzzle, as they intentionally hide direct contact methods to push you towards their automated chat. Here are the most reliable ways to try and reach a human.
Contact Method | Details & Availability | Why use this instead... |
---|---|---|
Live Chat | Available 24/7 via their Help Center. Be prepared, it often defaults to Portuguese. | Best for direct account issues, technical problems, or cancellation requests. |
Help Center | ajuda.globo.com | Use this to find the Live Chat link, but the articles themselves are rarely helpful for complex issues. |
Social Media | Twitter/X: @globoplay | Ideal for public complaints. Companies often respond faster when their brand image is on the line. |
⏱️ Estimated Response Times from Globoplay After Complaining
Good luck getting a quick reply. It feels like sending a message into a black hole.
Method | Expected Wait Time |
---|---|
Phone | N/A (They do not provide a public support number) |
N/A (They do not provide a public support email) | |
Chat | 5 minutes to 2+ hours. Expect long queues and potential language barriers. |
App | The app just redirects you to the same Live Chat, so there's no time difference. |
🔍 Tips to Get a Quicker Response from a Complaint
- Use a Translator: Have Google Translate open in another tab. You'll likely need it to communicate with support agents in their native Portuguese.
- Go Public: Don't just send a private message on social media. Post your complaint publicly on their Twitter/X feed for everyone to see.
- Prepare Your Details: Have your account email, the device you're using (e.g., Fire TV, Roku), and any error screenshots ready to go before you start a chat.
How to Escalate Your Complaint
If Globoplay is giving you the silent treatment, it's time to escalate. Since they are a Brazilian company, your options are a bit different than with a US-based service.
Credit Card Chargeback
This is your most powerful tool, especially for billing issues. If you were charged incorrectly or can't cancel, call your credit card company and request a chargeback for "services not rendered." Explain that the merchant is unresponsive. This often gets a company's attention fast.
Better Business Bureau (BBB)
Filing a complaint with the BBB is an option, but prepare to wait. Because Globoplay has a limited corporate presence in the US, the BBB's influence might be minimal. It's worth a shot, but don't make it your only strategy.
Reclame Aqui
This is the Brazilian equivalent of the BBB, and it's where Brazilian consumers go to get results. If you're comfortable using a translator, posting a public complaint on Reclame Aqui can be very effective, as Globoplay's reputation in its home market is on the line.
Email Template to Complain to Globoplay
Subject: Formal Complaint: Unresolved Technical Issues & Poor Service - Account [[Your Email Address]]
To Whom It May Concern,
I am writing for the third time to address the persistent technical problems with my Globoplay account. My patience is gone.
For weeks, the app has been unusable due to constant buffering and crashing on my [[Device, e.g., Fire TV Stick]]. This makes the service I am paying for completely worthless. Frankly, the amount of time I've wasted trying to fix this and contact your support team is incredibly frustrating.
Previous attempts to resolve this via your chat on [[Date of last contact]] were unsuccessful and the chat was disconnected without a solution.
To resolve this, I require a full refund for the last two months of service. I also need written confirmation that these technical issues are being formally investigated.
Please be aware that if this is not resolved within 72 hours, I will proceed with a chargeback for services not rendered and will share my experience on consumer review platforms and the App Store.
Thank you for your attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
- Demand a Transcript. If you manage to get a live chat agent, immediately ask for a case number or a full transcript of the conversation to be emailed to you. They often close chats without resolving the issue, so you need proof of the interaction.
- Use App Store Reviews. A user on Reddit mentioned they only got a response after leaving a scathing one-star review on the Google Play Store. The public nature of app reviews seems to trigger a faster, more helpful reply from their social media team.
- Tag Multiple Accounts. When complaining on Twitter/X, don't just tag
@globoplay
. Also include@ajudaglobo
(their help account) and even@globo
to maximize visibility.
Let Pine AI Help Raise the Complaint to Globoplay
Tired of navigating a help center that's not even in English? Or waiting in a chat queue only to be disconnected after finally getting through? Sound familiar? It's a total headache. Pine AI handles the whole mess for you. We deal with the language barrier, the endless waiting, and the corporate pushback. No more copy-pasting into Google Translate or re-explaining your issue for the fifth time. No joke. Let us take it from here and get your complaint handled.
Frequently Asked Questions about Globoplay Complaint Filing

Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.