What if U-Next doesn't reply?

They probably won't at first. Follow up once. If you still hear nothing, go straight to a chargeback.

Can I escalate my complaint legally?

Legally? Not really, unless you want to hire a lawyer in Japan. Your best 'legal' move is a credit card chargeback. It’s faster and hits them where it hurts, which is their wallet, and you don't have to deal with international law which is a nightmare I wouldn't wish on anyone.

Are there lots of people leaving U-Next?

It's hard to get official numbers, but forums and Reddit are full of international users who sign up for one specific anime or show and then get stuck trying to cancel. So, yes. A lot.

Is this the right phone number to contact U-Next?

U-Next doesn't really do phone support for international users. Don't bother searching for a number. Your only real shot is their online contact form, which feels like shouting into a canyon and hoping for an echo that sounds vaguely helpful.

What's the easiest way to cancel a subscription with U-Next?

Easiest is a relative term here. You have to log in on a web browser, not the app, navigate a maze of menus that are probably in Japanese, and find the one specific link that lets you out. We have a full guide on [How to cancel U-Next](https://www.19pine.ai/cancel-subscription/streaming-and-services/how-to-cancel-u-next) because it's just that complicated.

Other ways that I can contact the U-Next?

You could try their official X (Twitter) account, but it's mostly just promotional posts. It's not really a support channel.

Why was I charged even after canceling my free trial?

This is their most common complaint. Often, you have to cancel more than 24 hours before the trial ends, and sometimes there's a second step to fully deactivate the account that people miss. The confirmation email is key, I once got charged because I missed a tiny checkbox at the very bottom of the page.

Complain About U-Next - File a Complaint Today

Best ways to complain to U-Next

Getting in touch with U-Next can be a challenge, especially from outside Japan. Their support is primarily designed for domestic customers, but these are your best options to try and get a response.

Contact Method	Details & Availability	Why use this instead...
Help Center / Contact Form	Official U-Next Help Center (Primarily in Japanese)	This is their main support channel. Use it for detailed billing disputes or technical issues where you need to provide specific account information.
X (Formerly Twitter)	@watch_unext	Best for public complaints. They may not resolve your issue here, but the public visibility can sometimes prompt a faster response through their official channels.
Phone	No reliable international number available	Avoid this method. Phone support is geared towards Japanese residents, and you'll likely face language barriers and high call costs.

⏱️ Estimated Response Times from U-Next After Complaining

Honestly, prepare to wait. It feels like sending a message into the void and hoping for the best.

Method	Expected Wait Time
Contact Form	2-5 business days (or longer)
X (Twitter)	1-3 days for a generic reply
App	Varies, usually redirects to the help center

🔍 Tips to Get a Quicker Response from a Complaint

Translate Your Message: Use a reliable tool like Google Translate or DeepL to write your complaint in Japanese. Submitting it in their native language can prevent it from being ignored.
Be Direct and Simple: Avoid complex sentences. State your problem, what happened, and what you want (e.g., 'My account was charged. I want a refund.').
Lead with Your ID: Start your message with your U-Next Account ID to help them locate your details immediately.

How to Escalate Your Complaint

If U-Next ignores your messages or refuses to help, your options are limited but powerful. Don't give up.

Internal Escalation

When you follow up on your initial complaint, specifically ask for the issue to be reviewed by a manager or supervisor. While there's no guarantee, using this language can sometimes get your ticket moved to a different queue.

External Escalation

Your best bet is to go through your payment provider. A chargeback is your most effective tool, honestly. Trying to navigate a Japanese consumer agency from the US is a whole other level of headache.

Credit Card Chargeback: If you were charged unfairly for a subscription you canceled or didn't authorize, contact your bank or credit card company (Visa, Mastercard, Amex) and file a dispute. Explain that the merchant is unresponsive and you have already attempted to resolve the issue with them directly. This process can take a few weeks, but banks often side with the customer if you have a valid claim.
Consumer Affairs Agency of Japan (CAA): This is Japan's official consumer protection body. While you can technically file a complaint, it's a very difficult process for non-residents and requires fluency in Japanese. It should be considered a last resort.

Email Template to Complain to U-Next

Here is a template designed to be firm, clear, and get straight to the point. Using a translator to send it in both English and Japanese is highly recommended.

Subject: Urgent: Complaint Regarding Account [[Your Account ID]] - Unresolved Billing Issue

Body:

I am writing again to resolve an issue with my account that has not been addressed after my previous contact on [[Date]].

On [[Date of Charge]], my account was charged [[Amount]] for a subscription renewal, even though I followed the steps to cancel my service before this date. It has been incredibly frustrating trying to navigate the cancellation process, and this unexpected charge has only made it worse.

To fix this, I require a full refund of [[Amount]] to be processed immediately and written confirmation that my subscription is permanently canceled.

If I do not receive a response and confirmation of the refund within 3 business days, I will have no choice but to file a chargeback with my credit card provider for this unauthorized charge.

Thank you for your prompt attention to this matter.

[[Your Name]]

Additional Helpful Tips to get Your Complaint Resolved

Use Screen Recording as Proof: Before you cancel, use a tool like Loom or your phone's screen recorder to capture the entire process. If they claim you didn't cancel correctly, you have video evidence.
Send a Bilingual Message: Write your complaint in English, then paste a Japanese translation directly below it. This removes the language barrier as a potential excuse for their support team.
The Persistent Follow-Up: A user on a tech forum mentioned they only got a response after replying to the automated 'we received your message' email every single day for a week. It's aggressive, but it apparently worked.

Let Pine AI Help Raise the Complaint to U-Next

Tired of translating your complaint into Japanese and hoping for the best? Or trying to figure out their impossible to find cancel button? Sound familiar? It’s a common headache. Pine AI handles it. We navigate their system, manage the follow ups, and deal with the persistent pushback so you don't have to. No more wrestling with a website that feels designed to trap you. No joke. Let us take it from here.

Frequently Asked Questions about U-Next Complaint Filing

Chloe Anne-Bennett

Streaming & Entertainment Editor

Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.