What if TV4 doesn't reply?

Don't be surprised. Post on their Facebook or X page. Public shame sometimes gets a faster response.

Can I escalate my complaint legally?

Yes, but it's a process. For Swedish consumers, you can go to the Allmänna Reklamationsnämnden (ARN), but you have to prove you tried to resolve it with TV4 first, so keep all your emails and screenshots as evidence.

Are there lots of people leaving TV4?

Their Trustpilot score is a dismal 1.2 stars, with 89% of reviews being 1-star. People are mostly complaining about the app being buggy and the sheer volume of ads, so it's safe to say many aren't happy.

Is this the right phone number to contact TV4?

They don't really want you to call. Your best bet is the contact form on their website. Don't waste time searching for a number that doesn't exist for customer support.

What's the easiest way to cancel a subscription with TV4?

It's all online. You have to log into your TV4 Play account on a web browser, not the app, find the 'My Account' section, and then dig around for the subscription settings to finally hit the cancel button. For a step-by-step guide, check out our page on [How to cancel TV4](https://www.19pine.ai/cancel-subscription/streaming-and-services).

Other ways that I can contact the TV4?

They make it really hard. Honestly, besides the official contact form, your only real alternative is social media. I saw one person on a forum say they had luck messaging the official TV4 profile on Instagram, but the response took over a week and they first got a generic reply about checking the FAQ page.

Why are there so many ads on TV4 Play even with a subscription?

This is the biggest complaint. Even with their 'Plus' subscription, you still get ads before and during some shows because of rights issues with certain content providers, which is something they bury in the terms and conditions and never mention when you're signing up. It feels like a total rip-off.

Complain About TV4 - File a Complaint Today

Best ways to complain to TV4

Contact Method	Details & Availability	Why use this instead...
Contact Form	Official Support Form	Best for detailed, non-urgent issues where you need to provide links or screenshots. This is their preferred method.
Social Media	X (formerly Twitter): @tv4	Good for getting a public, and often faster, initial response. Use this when the contact form fails.
Corporate Office	Telia Company (Parent)	A last resort for serious escalations. Not intended for customer support and unlikely to resolve app issues.

⏱️ Estimated Response Times from TV4 After Complaining

Honestly, getting a quick reply feels like a lottery. It's mostly a waiting game.

Method	Expected Wait Time
Contact Form	3-7 business days
Social Media	24-72 hours

🔍 Tips to Get a Quicker Response from a Complaint

Be extremely specific. Mention the show, episode, device, and the exact time the error occurred.
Take screenshots or a screen recording of the problem. A picture is worth a thousand words.
If you don't get a reply via the contact form in a week, post your issue publicly on their X (Twitter) feed.

How to Escalate Your Complaint

If TV4 ignores you, your options are a bit different since it's a Swedish company. US bodies like the BBB won't help here. Your best bet is escalating to a Swedish authority. The Allmänna Reklamationsnämnden (ARN), or National Board for Consumer Disputes, is a public body that settles these kinds of issues. But you have to prove you tried to resolve it with TV4 first, so keep copies of all your emails and messages. Prepare to wait, though. This isn't a quick fix, it's the 'I'm not backing down' option when all else fails.

Email Template to Complain to TV4

Subject: Urgent: Unresolved Technical Issue with TV4 Play - Account [[Your Email/Username]]

I am writing again to report a persistent issue with the TV4 Play app that has not been resolved despite my previous contact on [[Date]].

The app constantly crashes on my [[Device, e.g., Apple TV]], making it impossible to watch any content. Frankly, paying for a service I can't even use is incredibly frustrating and has been a complete waste of my time and money.

To resolve this, I need you to either provide a clear timeline for a fix or issue a partial refund for the current billing cycle. A functioning app is the bare minimum I expect for a paid subscription.

Please be aware that if this issue is not addressed within 72 hours, I will share my experience on public review platforms and social media.

Thank you for your attention to this matter.

[[Your Name]]

Additional Helpful Tips to get Your Complaint Resolved

Go Public. Don't just email them. Post your complaint on their X (Twitter) or Facebook page. Companies care more when other customers can see the problem.
Keep a Paper Trail. Screenshot everything. Your filled-out contact form, the error message, the time it happened. You'll need it if you have to escalate.
Reference Your Case Number. If they give you a ticket or case number, use it in the subject line of every single follow-up. It prevents them from treating each message as a new issue.
Be Specific About the Tech. One user on Trustpilot said they only got a helpful response after they stopped saying 'the app is broken' and started saying 'the app crashes at the 12:34 mark of episode 3 on my Chromecast with Google TV.' Specificity gets you past the generic support reps.

Let Pine AI Help Raise the Complaint to TV4

Tired of filling out that TV4 contact form only to get an automated reply a week later? Sound familiar? It’s a common story on their Trustpilot page. Let Pine AI handle the tedious follow-ups for you. No more checking your inbox for a reply that never comes or trying to figure out if your complaint was even read by a human. We keep the pressure on them so you don't have to. No joke. Let our AI be the persistent one, so you can get back to, well, trying to find something else to watch.

Frequently Asked Questions about TV4 Complaint Filing

Chloe Anne-Bennett

Streaming & Entertainment Editor

Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.