Complain About TV4 - learn how to file a complaint

Trying to find a direct line to TV4 is a challenge, which is part of the problem. They push everyone towards their online help center and forms. Here are the main ways to try and get through.

Honestly, getting a response can feel like sending a message into the void. Patience is key.

• Be Specific and Use Swedish (If You Can): Use Google Translate to write your key complaint points in Swedish. It can help get your ticket routed correctly.
• Take Screenshots: Their apps are notoriously buggy. A picture or screen recording of the error is your best evidence.
• Reference Your Case Number: If you use the contact form and get a case number, mention it in every single follow-up message.

If TV4 is ignoring you or won't resolve your issue, you can't just go to the BBB. Since TV4 is a Swedish company, US-based consumer agencies like the BBB or FCC have no real authority. You have to go through the proper Swedish channels.

Your main option is the Allmänna reklamationsnämnden (ARN), which is the National Board for Consumer Disputes in Sweden. It's an impartial public authority that resolves disputes between consumers and businesses. Filing a complaint is free, but you must show that you tried to resolve the issue with TV4 first. The process can take a while, sometimes several months, but their decisions are well-respected and companies usually follow them.

Think of it as the final step. It works, but prepare to wait. TV4 will likely respond once they get an official notice from ARN.

Subject: Formal Complaint: Unresolved Playback Issues & Poor Service on Account [[Your Email or Account ID]]

To Whom It May Concern,

I am writing again to report a persistent issue with my TV4 Play account. This is my third attempt to get this resolved, and my patience is wearing thin.

For the past few weeks, specifically since [[Date of first issue]], I have been unable to stream content without constant buffering and app crashes, particularly on my [[Device, e.g., Apple TV]]. On top of that, I am being served an excessive number of ads despite being on a premium plan. Frankly, having to constantly restart the app and troubleshoot this myself has been incredibly frustrating.

To resolve this, I require that you fix the technical issues tied to my account and provide a partial refund for the last month of service to compensate for the poor experience.

Please be aware that if this is not addressed within 5 business days, my next step will be to file a formal complaint with the Allmänna reklamationsnämnden (ARN).

Thank you for your prompt attention to this matter.

[[Your Name]]

• Ask for the Complaint to be Escalated Internally: In your email or chat, use the phrase "I want to file a formal complaint" or "Please escalate this to a manager." This can sometimes trigger a different internal process.
• Mention the C More Merger: Many users on Reddit report that referencing problems that started "right after the C More merger" gets more specific technical support, as it's a known disaster.
• Keep It All In One Thread: Don't submit a new contact form for the same issue. Reply to the original email confirmation you received. This keeps your entire history in one place for them to see.

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