Trying to get a straight answer from Megogo is a complete nightmare. And it's not just you. Their Trustpilot score is a shocking 1.3 stars from over 1,500 reviews, with a staggering 92% of them being 1-star. Seriously. The most common complaints flagged online are about unauthorized charges, subscriptions that are impossible to cancel, and non-existent customer support. People are fed up with being ignored after their money has been taken. If you've hit your limit with their terrible service, you're in the right place. We'll guide you on how to actually fight back and get your issue seen. Official site: Visit Megogo
Best ways to complain to Megogo
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| support@megogo.net | Best for creating a paper trail of your complaint. Expect slow replies. | |
| Contact Form | Available on their website under 'Contacts' | Essentially the same as email, but use it to show you've tried all official channels. |
| Social Media | Megogo on Facebook | Use this for public complaints. Companies often respond faster when their reputation is on the line. |
| Phone | No dedicated US phone number available | Not a viable option for US customers, which highlights their lack of support for the region. |
⏱️ Estimated Response Times from Megogo After Complaining
Good luck getting a quick reply. It's a total waiting game.
| Method | Expected Wait Time |
|---|---|
| 24-72 hours, but often much longer or no reply at all | |
| Contact Form | Same as email, feels like sending a message into a black hole |
| Social Media | Varies, could be a few hours or never |
| App | N/A for direct complaints |
🔍 Tips to Get a Quicker Response from a Complaint
- Call them out publicly on their Facebook page. Public shame is a powerful tool.
- Attach screenshots of any billing errors or technical glitches to every email you send.
- Keep your message brutally simple. State your account email, the exact problem, and what you want (e.g., a refund).
How to Escalate Your Complaint
If Megogo is giving you the silent treatment, don't just wait around. Your most powerful move, especially as a US customer dealing with an international company, is a credit card chargeback. Contact your bank or credit card company (you can usually do this right from their app) and report the transaction as unauthorized or 'service not provided'. Honestly, this is probably your fastest route to getting your money back. Don't wait for a reply that might never come, especially if they've already taken your cash. The bank will investigate on your behalf, and companies like Megogo are much more likely to respond to a bank than to you.
Email Template to Complain to Megogo
Subject: Urgent: Unresolved Billing Issue on Account [[Your Account Email]] - Final Attempt
I am writing again to resolve an issue that has not been addressed despite my previous contact on [[Date]].
My account was incorrectly charged [[$Amount]] on [[Date]]. This was for a subscription I had already cancelled, and frankly, having to chase this down has been incredibly frustrating and a complete waste of my time.
To resolve this, I require an immediate and full refund of [[$Amount]] to my original payment method. I am not interested in service credits or offers, just the return of my money.
Please be aware that if I do not receive a confirmation of this refund within 48 hours, I will have no choice but to file a chargeback with my bank for the unauthorized transaction.
Thank you for your prompt attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
- Use a blunt subject line. Something like 'URGENT: Incorrect Charge on Account [your email]' gets more attention than 'Help with my account'.
- Request a reference number. If you ever get a human to reply, immediately ask for a ticket or reference number. It makes it harder for them to ignore you later.
- Quote their own policies. If you can find a term in their T&Cs that they violated, mention it. It shows you've done your homework.
- A user on Trustpilot said they only got a refund after posting their complaint on Megogo's Facebook page every day for a week. It's extreme, but it apparently worked.
Let Pine AI Help Raise the Complaint to Megogo
Tired of sending emails into the void at Megogo support? Sound familiar? It's exhausting. Pine AI can handle the tedious follow-ups for you. It sends the complaint, tracks it, and persistently pushes for a response so you don't have to waste your energy checking your inbox for a reply that might never arrive. No more waiting games. Let an AI do the nagging. It's way less stressful, and you can actually get on with your life while we handle the annoying part for you.
Frequently Asked Questions about Megogo Complaint Filing
What if Megogo doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving Megogo?
Is this the right phone number to contact Megogo?
What's the easiest way to cancel a subscription with Megogo?
Other ways that I can contact the Megogo?
Why is my content library different from what's advertised?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
