Complain About StarTimes - learn how to file a complaint

Trying to get a straight answer from StarTimes can feel impossible. Based on user feedback, some methods are slightly less painful than others. Here’s a breakdown of your options, though your mileage may vary. A lot.

Honestly, it feels like forever. Getting a quick reply is a lottery, and most customers lose.

• Call Early: Try calling the moment their lines open for your region.
• Be Public: A polite but firm post on their Facebook page often gets more attention than a private email.
• Have Info Ready: Don't give them an excuse to end the call. Have your account number, decoder serial number, and recent payment info ready to go.

If StarTimes is ignoring you, it's time to get louder. Your options depend on your location, as they operate in many different countries with different regulatory bodies.

For many, the first step is making the complaint public. Post on their social media channels like Facebook or Twitter. It's amazing how quickly a company finds a solution when other customers can see the problem. Weirdly, this seems more effective than their official channels.

If that fails, look for your country's consumer protection agency or communications authority. For example, in Nigeria, you might contact the Consumer Protection Council (CPC). In the US, people often turn to the Better Business Bureau (BBB). While the BBB isn't a government regulator and can't force a company like StarTimes to act, filing a complaint creates a public record that companies often don't like. Just be aware that you usually have to prove you tried to resolve it with the company first.

Subject: Formal Complaint: Unresolved Issue with Account [[Account #]]

To Whom It May Concern,

I am writing again to resolve an issue with my StarTimes service. Despite contacting your support team on [[Date]], my problem remains completely unsolved, and frankly, my patience is running out.

On [[Date of incident]], my service stopped working, showing the [[Error Code, e.g., E48-32]] error. I have already tried all the basic troubleshooting steps suggested by your representative. Having to chase this down and waste my time on a service I pay for has been incredibly frustrating.

To resolve this, I require you to either fix the service within the next 48 hours or provide a credit for the days my service has been unavailable. I need a clear confirmation in writing that this has been handled.

Please be aware that if this issue is not resolved promptly, my next step will be to share my detailed experience, including my call logs and ticket numbers, on public review platforms and social media.

Thank you for your prompt attention to this matter.

[[Your Name]] Account Number: [[Your Account Number]]

• Get a Reference Number. The second you connect with someone, ask for a ticket or reference number. Some users report their calls were never logged, so having a number proves you contacted them.
• Mention 'Canceling'. Even if you just want an issue fixed, mentioning that you're considering canceling your subscription can sometimes get you transferred to a 'retention' department that has more power to help.
• Use Screenshots. If you're complaining via email or social media, attach screenshots of the error, your bill, or your chat with a bot. It's hard to argue with visual proof.
• Try WhatsApp. A user on a tech forum said they found their local StarTimes WhatsApp support number and got a response there when all other methods failed. It's worth a shot.

Tired of being told your decoder issue is 'under investigation' for the third week in a row? Or getting stuck in an automated phone menu that leads nowhere? Sound familiar? It's exhausting, and honestly, you have better things to do. Let Pine AI handle the frustrating follow-ups and the endless back-and-forth for you. We'll persist with StarTimes on your behalf, so you don't have to listen to another minute of hold music or type out another complaint email. No more waiting. We take over the headache so you can get on with your life.