Trying to get a hold of Ubisoft Plus support can feel like a tough boss battle, especially when you just want to play the new Assassin's Creed Shadows without a hitch. Whether you're dealing with a frustrating billing dispute, need technical support for a game that won't launch, or are trying to figure out how to cancel your subscription, you're not alone. Many users on sites like Trustpilot report these exact problems. The main ways to get help are through their website's live chat and support ticket system, or by reaching out on social media. Don't waste time searching, you can start the process by visiting the official Ubisoft site.
How to Contact Ubisoft Plus Customer Service
Different Ways to Contact Ubisoft Plus
Navigating Ubisoft's support system can be tricky. They've streamlined their process, which means some traditional methods like a direct phone line are gone. Here’s a breakdown of what actually works.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Live Chat | Available via the Ubisoft Help website. Hours are typically limited to business hours and availability depends on agent capacity. | Urgent technical issues, quick account questions. |
| Support Ticket (Web Form) | Available 24/7 via the Ubisoft Help website. You submit a 'case' and wait for an email response. | Billing disputes, detailed technical problems, formal complaints. |
| Social Media | Twitter/X: @UbisoftSupport | Public complaints, general questions, getting a status update on a case. |
| Help Center (Self-Service) | Available 24/7 on the Ubisoft Help website. | Password resets, finding answers to common questions without waiting for a person. |
Customer Support Channels
Ubisoft pushes most inquiries through its online portal. Getting a human can take a few steps, and direct phone or email contact is generally not an option for the public.
a. 📞 Phone Support
As of late 2023, Ubisoft does not offer a public-facing phone number for general customer support in the US. All support requests are initiated online to be tracked via a case number.
b. 📧 Email Support
Ubisoft does not provide a direct support email address. Instead, you must use their website's support ticket system. When you submit a case, the correspondence and follow-ups happen over email, but you can't initiate contact that way.
c. 💬 Live Chat
Live chat is your best bet for real-time help, but it's not always available.
- Where to access: Ubisoft Help Website
- Steps to access: You need to log in, navigate to the help section, select a product and issue, and if agents are available during their operational hours, a 'Start Chat' option will appear. If not, you'll only see the option to submit a case.
- Types of problems it handles: Best for technical troubleshooting, subscription questions, and account issues.
- Escalation: The chat agent can handle most issues or escalate the case internally if needed.
d. 📱 In-App Support
There is no direct support feature within the Ubisoft Connect mobile or desktop app. The app's 'Help' section redirects you to the same Ubisoft Help website.
Estimated Response Times from Ubisoft Plus
Patience is key. Response times can vary wildly based on how busy the support team is. These are general estimates based on user reports.
| Method | Expected Wait Time |
|---|---|
| Phone | N/A |
| Email (Support Ticket) | 24 - 72 hours, sometimes longer |
| Live Chat | 5 - 45 minutes (once you get in queue) |
| Social Media | A few hours to a day |
Tips to Reach Support Faster from Ubisoft Plus
- Be logged into your Ubisoft account before you even start.
- Try for Live Chat right when their business hours start (typically mid-morning ET).
- When submitting a ticket, be super detailed. Include screenshots, error codes, and what you've already tried. It cuts down on the back-and-forth.
- Have your account details ready to go.
Before You Contact Support: What to Have Ready
Don't get stuck in a loop with a support agent. Before you even open that chat window, make sure you have your Ubisoft Connect username and the email you signed up with ready. Trust me, they will ask for it. If it's a billing problem, have a screenshot of the charge from your bank or PayPal account handy, including the date and amount.
Where to Quickly Solve Problems with Ubisoft Plus
Here's a quick guide to getting the right help for the most common headaches.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error or Unrecognized Charge | Support Ticket (Web Form) | This is the best method for creating a paper trail. Attach screenshots of the charge from your bank statement. Be polite but firm. |
| Technical Glitches / Game Won't Launch | Live Chat | It's faster for troubleshooting. You can easily copy and paste error messages and follow steps in real-time. |
| Can't Cancel Your Subscription | Help Center (Self-Service) First | The cancellation page can be buried. Go to your account's 'My Subscription' page. Only contact support if the button genuinely isn't there or gives an error. |
| Filing a Formal Complaint | Support Ticket (Web Form) | Start a case and clearly state you wish to file a formal complaint in the first sentence. This ensures it gets categorized correctly from the start. |
Additional Helpful Links for Ubisoft Plus
For additional resources, check out the following official links:
Frequently Asked Questions about Ubisoft Plus Customer Service
What's the fastest way to contact Ubisoft Plus?
How do I file a complaint about Ubisoft Plus?
Where can I find my account detail number for Ubisoft Plus?
How long does it take for Ubisoft Plus to get back to me?
What's the quickest way to cancel a subscription with Ubisoft Plus?
How do I raise a complaint to Ubisoft Plus?
Why did a game disappear from my Ubisoft+ library?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
