Trying to get a hold of Ubisoft Plus support can feel like a tough boss battle, especially when you just want to play the new Assassin's Creed Shadows without a hitch. Whether you're dealing with a frustrating billing dispute, need technical support for a game that won't launch, or are trying to figure out how to cancel your subscription, you're not alone. Many users on sites like Trustpilot report these exact problems. The main ways to get help are through their website's live chat and support ticket system, or by reaching out on social media. Don't waste time searching, you can start the process by visiting the official Ubisoft site.
Different Ways to contact Ubisoft Plus
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Live Chat / Web Ticket | Available through the Ubisoft Help website. Hours are typically business hours, Mon-Fri. | Technical issues, billing questions, account problems |
| Social Media | Direct Message via @UbisoftSupport on X (formerly Twitter) | General questions, checking service status |
| Help Center | Self-service articles available 24/7 | Finding answers to common problems yourself |
Customer Support Channels
Ubisoft has streamlined its support, which means you won't find a simple phone number to call. It's a bit of a maze, but here's how to navigate it.
📞 Phone Support
Ubisoft does not offer a public customer support phone number for Ubisoft Plus issues. All support is handled online through their website, which can be frustrating when you need to talk to a person immediately.
📧 Email Support
There is no direct support email address. Instead, you submit a support case (a ticket) through their website.
- Go to the Ubisoft Help website.
- Log in and click "Contact Us".
- Follow the prompts to describe your issue.
- This creates a case that support will respond to via email. The response will come to the email associated with your Ubisoft account.
💬 Live Chat or Website Bot
This is usually the fastest way to get help from a real person.
- Where to access: On the official Ubisoft Help website after you select your issue category.
- Steps to access: Log in, navigate to the support page, and select your game or service. If live chat is available for your issue and it's within operating hours, the option will appear. Often, you have to interact with a chatbot first.
- Types of problems it handles: Billing disputes, technical troubleshooting, account access problems, and subscription questions.
- Escalation: The chat starts with a bot but is designed to escalate to a human agent if the bot cannot resolve the issue.
📱 In-App Support
There is no dedicated support feature within the Ubisoft Connect PC app or mobile apps. Tapping "Support" or "Help" will redirect you to the same Ubisoft Help website you'd use on a browser.
Estimated Response Times from Ubisoft Plus
| Method | Expected Wait Time |
|---|---|
| Live Chat | 5 - 45 minutes (during operating hours) |
| Web Ticket / Email | 24 - 72 hours, sometimes longer during peak times |
| Social Media (X/Twitter) | A few hours to a day |
Tips to Reach Support Faster from Ubisoft Plus
- Use Live Chat during off-peak hours. Try mid-morning on a weekday, not Monday mornings or right after a major game launch.
- Be very specific in your support ticket. Include your username, the game or service, and any error codes you've received. The more info you give, the fewer back-and-forth emails you'll need.
- Check the official forums and Reddit first. Someone else might have already solved your problem. Seriously, it can save you a headache.
- Have screenshots ready. For technical or billing issues, a picture is worth a thousand words and can speed things up immensely.
Before You Call: What to Have Ready
Don't waste your own time. Before you start a chat or submit a ticket, get your ducks in a row. Trust me, they will ask for this stuff.
- Your Ubisoft Account Email and Username. This is the most important thing. They can't find you without it.
- Any relevant Order or Transaction IDs. If it's a billing problem, find the confirmation email with the transaction number.
- A clear, short description of the problem. Know what you're going to say before you start typing. Avoid a long, rambling story.
- Screenshots of the error or issue. Have them saved and ready to upload. It proves you're not crazy and shows exactly what's wrong.
Where to Quickly Solve Problems with Ubisoft Plus
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error ($14.99 charge) | Live Chat | Have the date and amount of the charge from your bank statement ready. Live agents are your best bet for sorting out subscription payment issues quickly. |
| A Game Won't Launch | Live Chat or Help Center | First, try the self-help troubleshooting steps in the Help Center. If that fails, use Live Chat and be ready to share your PC specs or console model. |
| Can't Access Your Account | Web Ticket | Use the account recovery flow first. If that doesn't work, you'll have to submit a ticket, as you can't use Live Chat without being logged in. |
| Filing a Formal Complaint | Web Ticket | Start the ticket subject with "Formal Complaint". This helps categorize it, but be prepared for a standard response time. There's no special fast lane. |
Additional Helpful Links for Ubisoft Plus
How Pine AI Can Help You Save Time Contacting Ubisoft Plus
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Frequently Asked Questions about Ubisoft Plus
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Why can't I play my Ubisoft+ games offline?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
