A 1.2-star rating on Trustpilot. Seriously. And that's from over 2,000 frustrated customers. If you're at your wit's end with C More, you are definitely not alone. It seems like everyone is dealing with the same problems. The most common complaints flagged online are about constant technical issues with the app and getting absolutely nowhere with their poor customer service. It's beyond annoying when you're just trying to watch a show and the service you pay for simply doesn't work. Before you throw your remote at the wall, here's a guide to actually getting your complaint heard. You can try their official site, but we have better ways. Official site: Visit C More
Best ways to complain to C More
Getting in touch with C More can feel like a mission. They don't make it easy, but here are the main channels people use. Don't expect a friendly phone call, they seem to prefer keeping you at a digital arm's length.
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Contact Form | Available 24/7 via their Help Center. | This is their official channel. Use it to create a paper trail for your complaint. Best for billing issues or detailed technical problems. |
| Social Media | Active on X (formerly Twitter) [@CMoreSverige] | Good for getting a fast, public response. Companies hate bad PR, so a public post can sometimes work wonders for urgent but simple issues. |
⏱️ Estimated Response Times from C More After Complaining
Immediate to 30 minutes? Not a chance. It feels more like sending a message in a bottle.
| Method | Expected Wait Time |
|---|---|
| Contact Form | 24-72 hours (or longer) |
| Social Media | 1-8 hours |
🔍 Tips to Get a Quicker Response from a Complaint
- Call during off-peak hours (e.g., early mornings)
- Use the app for quicker access
- Prepare account details ahead of time
How to Escalate Your Complaint
So, C More is ignoring you. Not surprising. If your initial complaint goes into a black hole, it's time to escalate. Since C More operates in Europe, your best bet is to file a complaint with the European Consumer Centre (ECC) Network. This organization helps resolve disputes between consumers and traders based in different EU countries. You have to show them you tried to contact C More first, so keep copies of your emails or contact form submissions. The ECC will then contact the company on your behalf. This isn't a quick fix, though. Prepare to fill out some forms and wait, but it's a powerful step if the company refuses to resolve your issue directly.
Email Template to Complain to C More
Subject: Formal Complaint: Unresolved Issue with Account [[Your Account Email/ID]]
I'm writing again because my issue with [[briefly describe the problem, e.g., the app constantly crashing]] has not been resolved, despite my previous contact on [[Date]].
The service is practically unusable on my [[Device, e.g., Apple TV]]. Every time I try to watch something, it buffers endlessly or the app simply closes. Frankly, it's incredibly frustrating to pay for a service I can't even use properly.
To fix this, I need a resolution that makes the service work as advertised, or a partial refund for the current billing period to compensate for the poor service.
I expect a meaningful response and a proposed solution within 5 business days. If this issue is not addressed, please be aware that my next step will be to file a formal complaint with the European Consumer Centre.
Thank you for your attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
- Use screenshots or screen recordings. Seriously. Send a picture or a short video of the error message or the buffering screen. It's much harder for them to claim the problem doesn't exist when they can see it.
- Complain publicly on social media. Don't just slide into the DMs. A public tweet or post on their Facebook page often gets a faster, more PR-friendly response because they don't want other customers seeing the complaint.
- Reference your ticket number every single time. If you got one from their contact form, put it in the subject line and first sentence of every follow-up. Don't let them pretend you're a new case each time.
- Try the parent company. A user on a forum mentioned they finally got a response only after they posted on the parent company's (Telia) social media page. It's a long shot, but might be worth a try if you're getting nowhere.
Let Pine AI Help Raise the Complaint to C More
Tired of typing out the same complaint into a soulless contact form only to get an automated reply a week later? Sound familiar? It's exhausting trying to get a real person to acknowledge your problem. Pine AI can handle the tedious back and forth for you. It drafts the complaint, follows up when they ignore you, and pushes for a real answer so you don't have to waste your time and energy. No more waiting around for a response that might never come. Let an AI handle the corporate runaround while you do literally anything else.
Frequently Asked Questions about C More Complaint Filing
What if C More doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving C More?
Is this the right phone number to contact C More?
What's the easiest way to cancel a subscription with C More?
Other ways that I can contact the C More?
Why did all the good shows disappear from C More?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
