Complain About Coupang - File a Complaint Today

Trying to find the right person to talk to at Coupang can feel like a wild goose chase, especially from the US. Their main operations are not geared towards American consumers, so standard customer service channels are nearly impossible to find. Here are the best available options, even if they are not perfect.

Honestly, getting a response feels like sending a message into a black hole. Don't hold your breath.

• Be Public: Use their social media channels. Tag them in a post on X (formerly Twitter) detailing your issue.
• Be Persistent: Don't send one email and give up. Follow up every few days.
• Have Your Details Ready: Always include your order number, account details, and dates in every single communication.
• Reference the BBB: Mentioning that your next step is filing a Better Business Bureau complaint can sometimes trigger a response.

If Coupang is giving you the silent treatment, it's time to escalate. Since their internal process is basically invisible to US customers, your best bet is to go to an external body. The Better Business Bureau (BBB) is a solid option. You can file a complaint on their website, and the BBB will forward it to Coupang's corporate office. Coupang has a history of responding to BBB complaints, even if it takes a while. The BBB process works, but prepare to wait. They usually need a reminder or two. Also, don't forget about your credit card company. Filing a chargeback for goods not received or not as described is a powerful move that often gets a company's attention immediately.

Subject: Formal Complaint Regarding Order #[[Order #]] - Action Required

To Whom It May Concern,

I am writing again to resolve an issue with my order, #[[Order #]], placed on [[Date]]. This is my third attempt to get help with this problem, and my patience is wearing thin.

My order arrived with a [[briefly describe the issue, e.g., damaged item, wrong product]]. Frankly, the complete lack of a clear customer service channel and the time I've wasted trying to fix this has been incredibly frustrating.

To resolve this, I need you to issue a full refund of [[$Amount]] to my original payment method immediately. I have attached a photo of the damaged item for your reference.

Please be aware that if this isn't resolved within 5 business days, my next step will be to file a chargeback with my credit card company and detail my experience on the Better Business Bureau website.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Go Straight to the Top (Sort of): Some users on forums have reported that emailing investor or press relations contacts found on their corporate site can sometimes get a response when all else fails. It's a long shot, but you might find someone who can forward your issue to the right place.
• Keep a Paper Trail: Screenshot everything. Your order confirmation, any communication attempts, the product page. If you have to file a dispute later, you'll need proof.
• Use Specific Keywords: In any written complaint, use clear and direct words like "refund," "damaged product," or "unfulfilled order." This helps get past any automated systems or quickly informs a human reviewer of the problem's nature.

Tired of searching for a Coupang customer service number that doesn't seem to exist for US customers? Sound familiar? It's a massive headache. Instead of digging through investor relations pages just to find an email address that might not even be monitored, let Pine AI handle it. We'll manage the frustrating process of lodging your complaint through the proper, albeit hard-to-find, channels. No more yelling into the void. Pine AI acts as your persistent advocate, ensuring your complaint gets formally filed without you having to waste another minute.