Trust Center

Data Security and Privacy:
The Foundation of Pine

Pine protects the data you share through encryption and access controls and transparent privacy practices.

How is my data protected?

What happens to my passwords and payment details?Passwords stay private; trusted payment providers handle your subscription payments.

Does anyone listen to my calls or read my conversations?We do not store call recordings. Call content is summarized to support your tasks.

Do you use my data to train AI?Your data is never used to train AI models by Pine or our AI providers.

How long do you keep my data, and how can I delete it?You control your data. We complete deletion requests within 30 days.

Compliance

SOC 2GDPR

SOC 2 work is in progress. Contact us about report availability and our current compliance status.

Request SOC 2 report

Subprocessors

Learn which service providers process data for Pine, why they process it, and where.

View subprocessor list

Frequently Asked Questions

What happens to my passwords and payment details?

Personal information is stored encrypted in our cloud infrastructure. Neither Pine employees nor AI agents can see your plaintext passwords. Models use masked placeholders, with the actual credentials supplied only when needed to carry out your task. Stripe handles Pine subscription payments; Pine does not store or see your full payment card number.

Does anyone listen to my calls or read my conversations?

Pine does not store call recordings. We transcribe call content while processing your request, generate a summary, and discard the full transcript after summarization. Summaries may remain in task context for follow-up work. Access to conversation content is restricted to authorized personnel who need it to support the service.

Do you use my data to train AI?

No. Pine and our AI providers never use your personal data, conversations, calls, or documents to train AI models. AI providers process content to carry out your tasks under the applicable data-processing agreements. Our subprocessor list identifies the providers involved and the purposes for which they process data.

How long do you keep my data, and how can I delete it?

Task context may contain call summaries. You can request access to or deletion of your personal data by contacting privacy@19pine.ai. We delete your data within 30 days of your request in accordance with our retention policy. This is the time to complete a deletion request, not an automatic retention period for all task data. You can also revoke linked account permissions and unsubscribe from marketing emails.

How is my data protected?

Data is encrypted in transit using TLS 1.3 and at rest using AES-256. Access to personal data is restricted to authorized personnel who need it for their duties.

What if Pine gets something wrong?

AI can make mistakes. If something goes wrong with a task, contact support@19pine.ai with the relevant task information so our team can help investigate.

What happens if there's a security incident?

We investigate and contain security incidents. For personal data breaches subject to GDPR notification requirements, we notify the relevant supervisory authority without undue delay and, where feasible, within 72 hours of becoming aware. We notify affected individuals without undue delay when required by applicable law.

How does Pine make money?

Pine is a paid service. We make money from subscriptions, not by selling your personal data.