It’s not just you. OSN’s customer service is a nightmare. Seriously, their Trustpilot score is a dismal 1.3 stars, with a whopping 93% of over 2,000 reviews rating them at one star. It’s a sea of complaints about being charged after cancellation and getting stuck in endless loops with a chat bot that solves nothing. People are constantly flagging issues with incorrect billing amounts and getting absolutely nowhere with their so-called technical support. It feels like they make it impossible to leave or fix problems on purpose. If you’re at your wit’s end trying to get a straight answer or your money back, you’re in the right place. We’ll guide you through how to actually get their attention.
Best ways to complain to OSN
Trying to find the right person to complain to at OSN can feel like a full-time job. They make it difficult on purpose. Here are the most direct routes, along with a realistic take on what to expect.
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Live Chat | Available on their website, but often starts with a bot. | For 'urgent' issues, if you have the patience to get past the bot to a real person. |
| Help Center Form | OSN Help Center | Use this to create a paper trail. You'll get a ticket number you can reference later. |
| Social Media | Twitter/X: @OSN, Facebook: @OSN | For public complaints. They hate bad publicity, so this can sometimes get a faster response. |
⏱️ Estimated Response Times from OSN After Complaining
Good luck, you'll need it. Getting a quick reply is a real test of patience.
| Method | Expected Wait Time |
|---|---|
| Live Chat | 5 minutes - 1 hour (if you get past the bot) |
| Email / Help Form | 2 - 5 business days, maybe |
| Social Media | Varies. Public posts often get a reply within 24 hours. |
🔍 Tips to Get a Quicker Response from a Complaint
- Have your account number and email address ready before you start.
- Take screenshots of everything, especially error messages or cancellation confirmation pages.
- Use phrases like "formal complaint" and "unauthorized charge" to show you're serious.
- If you get a ticket or reference number, save it. You will likely need it again.
How to Escalate Your Complaint
If you're getting ignored, it's time to escalate. Since OSN is based in the UAE, typical US agencies like the BBB or FCC won't be much help. Your power lies elsewhere.
- Demand a Supervisor: In a live chat or email, immediately ask to have your complaint escalated to a manager or supervisor. Be persistent.
- Go Public: Post your complaint on their social media pages. Be polite but firm, and include your ticket number if you have one. This creates public pressure.
- File a Chargeback: This is your strongest move. Contact your credit card company or bank and dispute the charge. Explain that you were billed incorrectly or for a service you cancelled and the merchant is unresponsive. Honestly, the chargeback is probably your most effective tool. Banks don't mess around.
Email Template to Complain to OSN
Subject: Urgent: Formal Complaint Regarding Account [[Account #]] - Unresolved Billing Error
I am writing again to resolve an incorrect charge on my account, as my previous attempts to fix this via your chat support on [[Date]] were unsuccessful.
On [[Date]], I was incorrectly billed [[$Amount]] for a service I had already cancelled. It's incredibly frustrating to have to waste my time chasing this down and monitoring my bank statement for unauthorized charges from your company.
To resolve this, I require an immediate and full refund of [[$Amount]] to my original payment method. I also need written confirmation that my subscription is cancelled and no further charges will be made.
If I do not receive a satisfactory response and confirmation of the refund within 48 hours, I will be forced to file a chargeback with my credit card provider for the unauthorized transaction.
Thank you for your prompt attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
- Use the magic words. In your first message, clearly state that this is a "Formal Complaint" and that you will initiate a "Chargeback" if it's not resolved. This can sometimes get your ticket escalated faster.
- Create a paper trail. After any chat conversation, ask the agent to email you a transcript of the conversation. If they can't, screenshot it before you close the window.
- Leverage other people's failures. One user on Trustpilot said they only got a response after they updated their negative review to include their ticket number. It's a long shot, but it shows how public pressure works.
Let Pine AI Help Raise the Complaint to OSN
Tired of the OSN chat bot sending you in circles? Or waiting days for an email reply that doesn't even answer your question? Sound familiar? It’s a common story on their review pages. Pine AI handles the complaint for you. No more refreshing your inbox or arguing with a bot. We send the formal complaint, follow up, and push for a resolution so you don't have to. Let us take over the headache.
Frequently Asked Questions about OSN Complaint Filing
What if OSN doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving OSN?
Is this the right phone number to contact OSN?
What's the easiest way to cancel a subscription with OSN?
Other ways that I can contact the OSN?
Why was I charged after I cancelled?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
