I can't believe they raised prices again. Seriously, it feels like every other month there's a new reason to be annoyed with streaming services. And it's not just a feeling. A quick look at Netflix's Better Business Bureau page shows over 1,100 complaints closed in the last three years alone. Their Trustpilot score? A dismal 1.9 stars from thousands of reviews. Common complaints are exactly what you'd expect: surprise billing charges, technical glitches during the season finale, and customer service that runs you in circles. It’s exhausting. If you've hit your breaking point with Binge and are tired of being ignored, you're in the right place. This guide is for getting your problem solved.
Best ways to complain to Binge
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Phone Support | 1-8XX-XXX-XXXX (Mon-Fri, 9 AM - 7 PM ET) | Best for urgent billing issues or when you need to speak to a human immediately. |
| Live Chat | Available 24/7 via their website or app | Good for technical support or simple account questions when you can't be on the phone. |
| Social Media | @BingeHelp on X (Twitter) | Use this for public complaints. Companies often respond faster when their reputation is on the line. |
| support@binge.com | Best for non-urgent issues where you need a paper trail. Attach screenshots. |
⏱️ Estimated Response Times from Binge After Complaining
Honestly, getting a response can feel like a lifetime, but here's what you can generally expect.
| Method | Expected Wait Time |
|---|---|
| Phone | 5 - 45 minutes (plus hold time) |
| 24 - 72 hours | |
| Chat | Immediate to 30 minutes |
| App | 1 - 24 hours |
🔍 Tips to Get a Quicker Response from a Complaint
- Call during off-peak hours, like mid-morning on a Tuesday or Wednesday.
- Use the live chat feature on their website instead of the app, it seems to be staffed more consistently.
- Have your account number, the email you signed up with, and the last four digits of your credit card ready before you even start.
How to Escalate Your Complaint
If Binge is giving you the silent treatment, it's time to escalate. Your best bet in the US is filing a complaint with the Better Business Bureau (BBB). It's a formal process where the BBB acts as a mediator, forwarding your complaint to a corporate contact at Binge who is required to respond. It's not instant, though. BBB works, but prepare to wait a couple of weeks for a resolution. Binge usually responds after the BBB sends them a reminder or two. Remember, you typically need to show the BBB that you tried to resolve the issue with Binge directly first, so keep a record of your calls or emails.
Email Template to Complain to Binge
Subject: Formal Complaint: Unresolved Billing Error on Account [[Account #]]
I am writing again to resolve an incorrect charge on my account. This is my third attempt to get this fixed, following a phone call on [[Date]] and a live chat session that went nowhere.
On [[Date]], my account was charged [[$Amount]] for a premium tier I never signed up for. I have already spent considerable time trying to correct this, and frankly, the process has been incredibly frustrating. This error is not my fault, yet I am the one chasing a resolution.
To resolve this, I need you to issue a full refund of [[$Amount]] to my original payment method immediately and confirm my account is back on the correct subscription plan. Please provide written confirmation via email that this has been completed.
If I do not receive a satisfactory response and confirmation of the refund within 48 hours, my next step will be to file a chargeback with my credit card provider and submit a formal complaint to the Better Business Bureau.
Thank you for your prompt attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
Here are a few extra tactics that can make a difference:
- Ask for a supervisor immediately. If the first-level support agent is reading from a script, politely but firmly say, 'I'd like to speak with a supervisor or manager, please.'
- Request a reference number. At the end of any call or chat, ask for a ticket or reference number. It proves you contacted them and makes it easier to follow up.
- Use social media with a timestamp. Don't just tweet '@Binge my service is down.' Tweet '@BingeHelp my service has been down since 8 PM last night in Brooklyn. Ticket #12345. When is this getting fixed?' The specifics make it harder to ignore.
- The Reddit trick. One user on Reddit mentioned they got an instant callback by emailing the CEO directly. While the address might be hard to find, sometimes emailing
firstname.lastname@binge.comcan land in a real inbox.
Let Pine AI Help Raise the Complaint to Binge
Tired of the hold music? Or getting that same scripted 'we're experiencing higher than normal call volumes' message? Sound familiar? It's a massive waste of time and energy just to get a simple billing error fixed. Honestly, your sanity is worth more than that. Pine AI can handle the entire complaint process for you. We navigate the phone trees, wait on hold, and deal with the persistent pushback so you don't have to. No more endless email chains or getting disconnected during a transfer. Just tell us the problem, and we'll get it done.
Frequently Asked Questions about Binge Complaint Filing
What if Binge doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving Binge?
Is this the right phone number to contact Binge?
What's the easiest way to cancel a subscription with Binge?
Other ways that I can contact the Binge?
Why did my Binge bill go up without warning?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
