Complain About Binge - File a Complaint Today

Immediate to 24 hours, but let's be real, getting a useful answer can feel like a lifetime.

• Go straight to live chat: Don't bother with the help articles if you know they won't solve your problem.
• Have your details ready: Your account email, billing date, and a clear description of the problem. Don't let them waste your time looking it up.
• Contact them during off-peak hours: Try mid-morning on a weekday, not Sunday night when everyone is trying to stream.

If Binge is ignoring you or gives you a useless response, don't just give up. Your next step is to escalate it externally. Since Binge operates in Australia, your best bet is the Telecommunications Industry Ombudsman (TIO).

The TIO is a free, independent service that helps resolve complaints with phone, internet, and streaming providers. They have the authority to make binding decisions that Binge must follow. Before you contact them, you must give Binge a fair chance to resolve the issue first. Keep records of your attempts to contact them, like chat transcripts or reference numbers. The TIO process works, but prepare to wait. Binge usually gets its act together once the TIO gets involved.

Subject: Formal Complaint Regarding Account [[Your Account Email]] - Unresolved Billing Issue

Hi team,

I am writing again to resolve an ongoing issue with my account. This is my third attempt to get this sorted, and my patience is running out.

On [[Date of charge]], I was incorrectly billed [[$Amount]] for my subscription. I had [[describe the issue, e.g., already cancelled, was on a free trial, was overcharged]]. I contacted support on [[Date of first contact]] and was given the reference number [[Reference #, if you have one]], but the problem remains unsolved.

Frankly, having to chase this up is incredibly frustrating and a waste of my time.

To resolve this, I need you to process a full refund of [[$Amount]] to my account immediately and confirm in writing that this has been done.

Please be aware that if I do not receive a satisfactory response within 48 hours, my next step will be to file a formal complaint with the Telecommunications Industry Ombudsman (TIO).

Thank you for your prompt attention to this matter.

[[Your Name]]

• Use the words 'Formal Complaint': When you use this phrase in a subject line or chat, it sometimes triggers a different, more senior support process.
• Ask for a reference number: Never end a chat or call without a ticket or reference number. It's your proof that the conversation happened.
• Take it to social media: A public post on Twitter (X) or Facebook detailing your issue can work wonders. Tag them directly. One user on Reddit mentioned they got a call back within an hour after posting publicly, after being ignored for a week via email.

Tired of waiting in a live chat queue only for the agent to ask if you've tried restarting your router? Sound familiar? It's exhausting. You've already spent enough time dealing with Binge's app glitches or surprise charges, you shouldn't have to spend even more time fighting to get it fixed.

Let Pine AI handle it. We'll manage the complaint process, deal with the back-and-forth, and handle the persistent follow-ups for you. No more waiting on hold or re-explaining your issue for the fifth time. It just gets done.