How to File a Complaint with RTL+

RTL+ complaints usually involve subscription cancellation, renewal charges, withdrawal or refund requests, Deezer bundle issues, app-store billing, account access, streaming errors, audiobook or music access, privacy requests, or support delays. The strongest complaint starts with the RTL+ account email, plan, billing platform, receipt, renewal date, cancellation attempt, trial or withdrawal date, device, error message, support message, and the exact outcome you want RTL+ or the billing platform to confirm.

RTL+ app listings describe the service as cancelable anytime, effective at the end of the billing period. RTL+ terms publish a withdrawal route through RTL interactive GmbH and list support contact options, including support@rtlplus.com and a withdrawal form. Deezer support also says RTL+ customers must contact RTL+ directly for billing cycle, cancellation, refund, or technical questions connected to the RTL+ partnership.

RTL+ can include TV streaming, music through Deezer partnership, audiobooks, podcasts, and family or premium tiers depending on country and plan. A complaint should separate subscription renewal from withdrawal, Deezer account linking, app-store billing, streaming playback, and privacy requests.

This guide is for organizing a customer complaint. It is not legal advice, payment advice, tax advice, privacy advice, app-store advice, German consumer-law advice, music-service advice, audiobook advice, streaming device advice, or a decision about whether RTL+, RTL interactive, Deezer, Apple, Google, a payment issuer, a privacy authority, or another party must issue a refund, credit, cancellation, withdrawal, account restoration, privacy response, or policy exception.

Best RTL+ Complaint Paths

The first step is to identify whether RTL+, an app store, or a partner platform controls billing.

Step-by-Step: How to File an RTL+ Complaint

What to Have Ready Before Contacting RTL+

For billing complaints, lead with account, plan, billing platform, receipt, renewal date, and cancellation attempt.

Cancellation and App-Store Billing Complaints

RTL+ app listings say cancellation is possible anytime and effective at the end of the billing period. App-store purchases should be managed through the platform that charged the subscription.

Use this table:

Ask RTL+ or the platform to confirm billing owner, cancellation effective date, and future renewal status.

Withdrawal, Refund, and Deezer Complaints

RTL+ terms publish a withdrawal route and contact details. Deezer support says RTL+ customers should contact RTL+ directly for RTL+ partnership billing and cancellation questions.

Use this table:

Ask for a written decision tied to the account, plan, billing platform, and withdrawal or refund policy.

Streaming and Account Access Complaints

Streaming complaints should include device, app version, content, country, and error. Account complaints should include all possible RTL+ login emails.

Use this table:

Ask support to separate account identity, subscription entitlement, partner linking, and playback troubleshooting.

Privacy and Account Data Complaints

Privacy complaints should identify the RTL+ account and request type. Save receipts before requesting deletion.

Use this table:

Keep billing and support records until the complaint is resolved.

When to Escalate Beyond RTL+

Escalation is strongest when account, plan, billing platform, receipt, renewal date, support response, and requested outcome are clear.

What to Say in an RTL+ Complaint

Use this script:

"I need RTL+ to review a complaint for account [email]. The issue is [subscription cancellation, renewal charge, withdrawal request, refund question, Deezer bundle issue, app-store billing, account access, streaming error, music or audiobook access, privacy request, or support delay]. The relevant details are [plan, billing platform, receipt, purchase date, renewal date, cancellation date, Deezer account, device, app version, title or content, error message, support message, or privacy request]. I am requesting [cancellation confirmation, renewal stop confirmation, billing platform confirmation, withdrawal review, refund policy explanation, Deezer link correction, platform routing, account access help, streaming support, privacy response, or written policy explanation]. Please confirm the decision and next step in writing."

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Frequently Asked Questions