Trying to contact RTL Plus can feel like a bit of a puzzle, especially when you just want to figure out a billing issue or why you can't cancel your subscription, which are common complaints seen on sites like Trustpilot. Whether you're hooked on the drama of 'Das Sommerhaus der Stars' or facing a technical glitch, getting help shouldn't be so hard. The main ways to reach them are through their online contact form and social media profiles on Facebook, Instagram, and X (formerly Twitter), since a direct phone line isn't really their thing. For most issues, your first stop should be the official RTL Plus website, but we've gathered all the details to make it easier.
Different Ways to contact RTL Plus
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Phone | +49 221 4566 2999 (Mon-Sun, 10:00 AM - 8:00 PM CET) | Urgent billing or account issues |
| Live Chat | Via the Help Center (Hours vary) | Technical support & quick questions |
| [email protected] | Non-urgent inquiries, documentation | |
| Help Center | hilfe.rtlplus.com | Self-service for common problems |
Customer Support Channels
📞 Phone Support
Contacting RTL Plus from the US means making an international call, so be aware of potential charges from your phone provider. Their support is based in Germany, so their hours are in Central European Time (CET).
| Department | Phone Number | Hours (US Eastern Time) |
|---|---|---|
| Main Support | +49 221 4566 2999 | Approx. 4:00 AM - 2:00 PM ET |
📧 Email Support
This is your best bet for non-urgent issues or if you want a written record of your conversation. Just don't expect a speedy reply.
| Purpose | Email Address | Notes |
|---|---|---|
| General Inquiries | [email protected] | Average response time is 1-3 business days. |
💬 Live Chat
Their live chat is a bit hidden. You have to go through their Help Center, and it only appears as an option when agents are available. It's often the fastest way to solve streaming glitches.
- Where to access: RTL Plus Help Center
- Steps to access: Navigate to a help article. If agents are available, a chat bubble icon will appear at the bottom right of the screen.
- Handles: Technical problems, subscription questions, and basic account support.
- Escalation: The chat agent can create a support ticket for more complex issues.
📱 In-App Support
There is no direct way to contact support through the app. The app's help section will redirect you to the main Help Center website, where you can find the other contact options.
Estimated Response Times from RTL Plus
| Method | Expected Wait Time |
|---|---|
| Phone | 5-20 minutes (plus time for international dialing) |
| 1-3 business days | |
| Live Chat | 2-10 minutes (when available) |
| Help Center | Immediate (Self-Service) |
Tips to Reach Support Faster from RTL Plus
- Call Early: Contact them right when their phone lines open (around 4:00 AM ET) to avoid long waits.
- Use Live Chat: For technical issues, the live chat is almost always faster than calling or emailing, if you can find it.
- Translate Your Issue: Since it's a German company, using a simple translator to state your problem in German in an email can sometimes speed things up.
- Check the Help Center First: Many common issues, like password resets or device management, are answered there instantly.
Before You Call: What to Have Ready
Don't waste your time on an expensive international call just to be put on hold. Before you dial, get these things ready. Trust me, they will ask for them.
- The email address you used to sign up. This is the main way they identify you.
- Your full name and billing address.
- The last 4 digits of the credit card used for the subscription.
- A clear, simple description of your problem. Know what you need to ask before they pick up.
Where to Quickly Solve Problems with RTL Plus
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error | Phone Support (+49 221 4566 2999) | Phone agents have the most authority to handle payment issues directly. Be prepared for an international call. |
| Video Not Playing | Live Chat | It's faster for troubleshooting. You can easily copy and paste any error messages you're seeing. |
| Can't Log In | Help Center (Self-Service) | Use the 'Password Forgotten' link first. It's way faster than contacting a human for this. |
| Canceling Your Subscription | Your Online Account | You must do this yourself by logging into your account on their website, not through the app or support. |
| Filing a Formal Complaint | Email ([email protected]) | Use the subject line "Formal Complaint" to create a written record. Follow up with a phone call if you don't hear back. |
Additional Helpful Links for RTL Plus
How Pine AI Can Help You Save Time Contacting RTL Plus
Tired of navigating confusing websites and waiting on hold for international calls? Let Pine AI handle it. We can cancel your RTL Plus subscription quickly and securely. No more time zone conversions or language barriers. Connect your inbox and let Pine AI manage your subscriptions hassle-free.
Frequently Asked Questions about RTL Plus
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Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
