Trying to contact RTL Plus can feel like a bit of a puzzle, especially when you just want to figure out a billing issue or why you can't cancel your subscription, which are common complaints seen on sites like Trustpilot. Whether you're hooked on the drama of 'Das Sommerhaus der Stars' or facing a technical glitch, getting help shouldn't be so hard. The main ways to reach them are through their online contact form and social media profiles on Facebook, Instagram, and X (formerly Twitter), since a direct phone line isn't really their thing. For most issues, your first stop should be the official RTL Plus website, but we've gathered all the details to make it easier.
Different Ways to Contact RTL Plus
Getting in touch with a streaming service can be a hassle. Here’s a quick breakdown of the best ways to contact RTL Plus, since finding a simple phone number is nearly impossible.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Contact Form | Available 24/7 via the Help Center. | General questions, billing disputes, technical support, and formal complaints. |
| Help Center (Self-Service) | Available 24/7 on their website. | Finding answers to common problems like password resets or cancellation steps. |
| Social Media | Direct Messages on Facebook, Instagram, X. | Public complaints or questions that aren't urgent. Response times can vary. |
Customer Support Channels
RTL Plus pushes most inquiries through its digital channels. Here’s what you can realistically expect from each one.
a. 📞 Phone Support
There is no public-facing customer service phone number for RTL Plus. Any numbers you might find online typically lead to corporate offices and are not equipped to handle customer support issues like billing or technical problems.
b. 📧 Email Support (via Contact Form)
Instead of a direct email address, RTL Plus uses a contact form on its website. This is their primary method for handling all support requests.
| Purpose | Link | Notes |
|---|---|---|
| General Support | RTL Plus Contact Form | This is the main channel. Expect a response within 2-3 business days, though it can sometimes take longer. |
c. 💬 Live Chat or Website Bot
- Where to access: The RTL Plus Help Center (
hilfe.rtlplus.com). - Steps to access: Look for the chat icon, which connects you to their chatbot, "Bo".
- Types of problems it handles: The bot is best for simple, common questions like finding articles on how to change your password or update payment info.
- Escalation: If the bot cannot solve your problem, it will typically provide a link to the contact form to reach a human agent. It does not usually offer a live human chat transfer.
d. 📱 In-App Support
- Platform: iOS and Android.
- Steps to contact support: Inside the RTL+ app, navigate to your account or settings section. Look for a "Hilfe" (Help) or "Kontakt" (Contact) option. This will usually redirect you to the mobile version of their Help Center or contact form.
⏱️ Estimated Response Times from RTL Plus
| Method | Expected Wait Time |
|---|---|
| Phone | Not Available |
| Email (Contact Form) | 2-3 business days |
| Chat (Bot) | Instant |
| App | Same as Email (2-3 business days) |
🔍 Tips to Reach Support Faster from RTL Plus
- Use the Help Center first. Many common issues are already answered there, and it's faster than waiting for a human.
- Be specific in the contact form. Include dates, error messages, and the show you were trying to watch.
- Contact them during German business hours. Although the form is 24/7, the support team is based in Germany, so you may get a faster reply during their workday (Central European Time).
Before You Contact Support: What to Have Ready
Don't waste your time going back and forth. Before you even open that contact form, make sure you have your [[required-info-2]] and the device you're using (e.g., iPhone 14, Samsung TV) handy. Trust me, they will ask for it, and having it ready saves at least one email exchange. It's also smart to have a screenshot of the error or billing problem ready to upload.
Where to Quickly Solve Problems with RTL Plus
Here’s a cheat sheet to get your specific problem solved with the least amount of headache.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error or Unauthorized Charge | Contact Form | Use a clear subject line like "Billing Inquiry" and provide the date and amount of the charge. This is the only way to create a formal record. |
| Technical Glitches / Streaming Errors | Help Center (Self-Service) | Check the Help Center for your specific device first. Users report that many common glitches have step-by-step guides you can follow faster than an agent can reply. |
| Password Reset / Can't Log In | Help Center (Self-Service) | This is always faster than contacting a human. Only use the contact form if the self-service tools completely fail you. |
| How to Cancel Your Subscription | Your Account Page (Self-Service) | Log in, go to your account settings, and cancel it yourself. It's designed to be self-service and is much quicker than asking an agent to do it for you. |
Additional Helpful Links for RTL Plus
For additional resources, check out the following official links.
Frequently Asked Questions about RTL Plus Customer Service
What's the fastest way to contact RTL Plus?
How do I file a complaint about RTL Plus?
Where can I find my account detail number for RTL Plus?
How long does it take for RTL Plus to get back to me?
What's the quickest way to cancel a subscription with RTL Plus?
How do I raise a complaint to RTL Plus?
Why can't I watch RTL Plus in the US?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
