RTL Plus

How to Contact RTL Plus Customer Service

Trying to contact RTL Plus can feel like a bit of a puzzle, especially when you just want to figure out a billing issue or why you can't cancel your subscription, which are common complaints seen on sites like Trustpilot. Whether you're hooked on the drama of 'Das Sommerhaus der Stars' or facing a technical glitch, getting help shouldn't be so hard. The main ways to reach them are through their online contact form and social media profiles on Facebook, Instagram, and X (formerly Twitter), since a direct phone line isn't really their thing. For most issues, your first stop should be the official RTL Plus website, but we've gathered all the details to make it easier.

Published on 25 Jul, 2025
Olivia Harper, Content Manager
8 min read

Different Ways to Contact RTL Plus

Getting in touch with a streaming service can be a hassle. Here’s a quick breakdown of the best ways to contact RTL Plus, since finding a simple phone number is nearly impossible.

Contact Method Details & Availability Best for...
Contact Form Available 24/7 via the Help Center. General questions, billing disputes, technical support, and formal complaints.
Help Center (Self-Service) Available 24/7 on their website. Finding answers to common problems like password resets or cancellation steps.
Social Media Direct Messages on Facebook, Instagram, X. Public complaints or questions that aren't urgent. Response times can vary.

Customer Support Channels

RTL Plus pushes most inquiries through its digital channels. Here’s what you can realistically expect from each one.

a. 📞 Phone Support

There is no public-facing customer service phone number for RTL Plus. Any numbers you might find online typically lead to corporate offices and are not equipped to handle customer support issues like billing or technical problems.

b. 📧 Email Support (via Contact Form)

Instead of a direct email address, RTL Plus uses a contact form on its website. This is their primary method for handling all support requests.

Purpose Link Notes
General Support RTL Plus Contact Form This is the main channel. Expect a response within 2-3 business days, though it can sometimes take longer.

c. 💬 Live Chat or Website Bot

  • Where to access: The RTL Plus Help Center (hilfe.rtlplus.com).
  • Steps to access: Look for the chat icon, which connects you to their chatbot, "Bo".
  • Types of problems it handles: The bot is best for simple, common questions like finding articles on how to change your password or update payment info.
  • Escalation: If the bot cannot solve your problem, it will typically provide a link to the contact form to reach a human agent. It does not usually offer a live human chat transfer.

d. 📱 In-App Support

  • Platform: iOS and Android.
  • Steps to contact support: Inside the RTL+ app, navigate to your account or settings section. Look for a "Hilfe" (Help) or "Kontakt" (Contact) option. This will usually redirect you to the mobile version of their Help Center or contact form.

⏱️ Estimated Response Times from RTL Plus

Method Expected Wait Time
Phone Not Available
Email (Contact Form) 2-3 business days
Chat (Bot) Instant
App Same as Email (2-3 business days)

🔍 Tips to Reach Support Faster from RTL Plus

  • Use the Help Center first. Many common issues are already answered there, and it's faster than waiting for a human.
  • Be specific in the contact form. Include dates, error messages, and the show you were trying to watch.
  • Contact them during German business hours. Although the form is 24/7, the support team is based in Germany, so you may get a faster reply during their workday (Central European Time).

Before You Contact Support: What to Have Ready

Don't waste your time going back and forth. Before you even open that contact form, make sure you have your [[required-info-2]] and the device you're using (e.g., iPhone 14, Samsung TV) handy. Trust me, they will ask for it, and having it ready saves at least one email exchange. It's also smart to have a screenshot of the error or billing problem ready to upload.

Where to Quickly Solve Problems with RTL Plus

Here’s a cheat sheet to get your specific problem solved with the least amount of headache.

If Your Problem Is... The Best Contact Method Is... Pro Tip
A Billing Error or Unauthorized Charge Contact Form Use a clear subject line like "Billing Inquiry" and provide the date and amount of the charge. This is the only way to create a formal record.
Technical Glitches / Streaming Errors Help Center (Self-Service) Check the Help Center for your specific device first. Users report that many common glitches have step-by-step guides you can follow faster than an agent can reply.
Password Reset / Can't Log In Help Center (Self-Service) This is always faster than contacting a human. Only use the contact form if the self-service tools completely fail you.
How to Cancel Your Subscription Your Account Page (Self-Service) Log in, go to your account settings, and cancel it yourself. It's designed to be self-service and is much quicker than asking an agent to do it for you.

Frequently Asked Questions about RTL Plus Customer Service

What's the fastest way to contact RTL Plus?
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How do I file a complaint about RTL Plus?
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Where can I find my account detail number for RTL Plus?
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How long does it take for RTL Plus to get back to me?
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What's the quickest way to cancel a subscription with RTL Plus?
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Why can't I watch RTL Plus in the US?
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Olivia Harper

Olivia Harper

Content Manager

Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.

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