Complain About Twitch - learn how to file a complaint

Honestly, getting a reply feels like winning the lottery. It's slow.

• Be painfully specific. Include your username, dates, times, and links to clips or VODs.
• Keep your emotions in check. A clear, professional complaint is harder to ignore than an angry rant.
• Always reply to the same email thread instead of opening a new ticket. This keeps the history in one place.
• Mention your ticket number if you complain publicly on social media.

If Twitch is ignoring your support tickets, your options are limited but they exist. Your best bet is filing a formal complaint with the Better Business Bureau (BBB). Twitch is part of Amazon, and they generally do respond to BBB complaints to maintain their rating, but prepare to wait. It's not a quick fix. For any billing issues, like being charged for subs you canceled, skip Twitch support entirely and file a chargeback with your credit card company or bank. A chargeback is a direct and powerful message that often gets a faster financial result than waiting for Twitch's support team to act.

Subject: Formal Complaint Regarding Account [[Your Twitch Username]] - Ticket #[[Your Ticket #]]

To Whom It May Concern,

I am writing again to resolve an issue with my account, [[Your Twitch Username]], which I first reported on [[Date]]. My original ticket number is [[Your Ticket #]], and the problem remains completely unresolved.

On [[Date of incident]], my account was suspended without a clear, specific reason provided, citing only a vague violation of the Terms of Service. Frankly, having my community and potential income cut off without a transparent explanation has been incredibly stressful and damaging.

To resolve this, I require a detailed explanation for the suspension and an immediate human review of my case for reinstatement. A generic, automated response is not an acceptable resolution.

Please be aware that if I do not receive a satisfactory response within 5 business days, my next step will be to file a formal complaint with the Better Business Bureau and share my experience with the wider creator community.

Thank you for your attention to this matter.

[[Your Name]]

Pro Tips for Making Your Complaint Heard

• Use Their Language. When you complain, reference specific sections of Twitch's own Terms of Service (TOS) or Community Guidelines that apply to your case. It shows you've done your homework and makes it harder for them to use a generic excuse.
• Go Public with Receipts. Post on X/Twitter or Reddit. Tag @Twitch and @TwitchSupport, and include your ticket number and screenshots. Public pressure is sometimes the only thing that works.
• The Data Privacy Angle. A tip from Reddit that sometimes works: if you're getting nowhere, submit a new ticket under their data privacy or GDPR/CCPA request category. These requests often have stricter legal deadlines for a response, which can sometimes get your ticket in front of a human faster, even if your issue isn't about data.

Tired of sending support tickets into the void at Twitch? Sound familiar? It's beyond frustrating when your account is on the line and you get nothing but automated replies for weeks. People on Reddit and Trustpilot say it feels like screaming into a black hole. No joke. Instead of refreshing your inbox obsessively, let Pine AI handle the persistent follow-ups for you. We keep the pressure on, so you don't have to waste your time or your sanity. Let us manage the tedious back and forth while you focus on literally anything else.