Complain About The Criterion Channel - File a Complaint Today

Don't hold your breath. Response times can be slow, especially for a service without live chat or phone support.

• Be specific in your email subject line (e.g., "Buffering Issue on Roku - Account [Your Email]").
• Include all relevant details: your account email, the device you're using, the specific film or show, and the time the issue occurred.
• Attach screenshots or screen recordings of the error. It's hard to ignore visual proof.

If your emails to The Criterion Channel are met with silence, it's time to escalate. Your first move should be to increase public pressure. A polite but firm post on X (formerly Twitter) tagging their official handle, @CriterionChannl, can sometimes get a quicker response than another email.

For billing problems, your most powerful tool is a credit card chargeback. If you were charged for a service that is unusable due to technical faults you've already reported, contact your bank or credit card provider to dispute the charge. This should be a final resort, but it's effective.

You can also file a complaint with the Better Business Bureau (BBB). While The Criterion Collection, Inc. has a good rating, a formal complaint requires a formal response, creating a public record of your issue. It's a slow process, but it shows you're serious.

Subject: Urgent: Unresolved Streaming Issue on Account [[Your Email Address]]

I'm writing again to resolve a persistent technical issue with my Criterion Channel subscription.

Despite sending a previous email on [[Date]], the app remains unusable on my [[Device, e.g., Roku TV]]. Specifically, [[Describe the problem, e.g., every film buffers constantly, or subtitles fail to load for any non-English film]].

Frankly, paying for a premium film service that I can't actually watch is incredibly frustrating.

To resolve this, I need you to either fix this technical problem within the next 7 days or provide a partial refund for the current billing cycle.

If I don't receive a substantive response that solves the problem, my next step will be to dispute the charge with my credit card provider.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Follow Up Methodically: If you don't hear back in 3 days, reply to your original email with a simple "Following up on this." It keeps the thread alive and in their inbox.
• Mention the Competition: Casually dropping that you're considering switching to another service like Mubi or Kanopy can sometimes add a sense of urgency for a company focused on film lovers.
• Use Specific Keywords: In your email, use words like "unusable," "billing dispute," or "technical failure." One user on Reddit mentioned they only got a response after changing their subject line to "Formal Complaint & Cancellation Request."

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