Complain About The Criterion Channel - learn how to file a complaint

Getting in touch with The Criterion Channel can feel like sending a message in a bottle. They don't offer phone support or live chat, forcing you into less direct methods. Here are your main options.

Good luck getting a quick reply. It's mostly just waiting.

• Be hyper-specific in your email. Mention your device (e.g., Roku, Apple TV), the app version, and the exact movie that was giving you trouble.
• Attach evidence. A screenshot of an error message or a short screen recording of the buffering is hard to ignore.
• If they ignore your email after a few days, mention them publicly on X (Twitter) with your original complaint details. Sometimes that's what it takes.

If The Criterion Channel support ghosts you, it's time to take it up a level. Don't just give up.

File a Complaint with the Better Business Bureau (BBB)

While Criterion has a good rating, filing a formal complaint with the BBB creates a public record and requires the company to respond. The BBB process can feel slow, but sometimes just filing is enough to get their attention. They have to address it.

Initiate a Credit Card Chargeback

This is your strongest move for billing issues. If you were charged incorrectly or the service is completely unusable, contact your credit card company and request a chargeback for 'services not rendered'. This directly impacts their bottom line, so they take it seriously. You must have tried to resolve it with them first.

Contact Your State Attorney General

For issues that feel deceptive or fraudulent, you can file a consumer complaint with your state's Attorney General. It's a serious step, but it's an option if you've exhausted all others.

Subject: Formal Complaint: Unresolved App Issue on Account [[Your Email Address]]

Hi there,

I'm writing again because the issue I reported on [[Date]] with the Criterion Channel app is still not fixed. My patience is wearing pretty thin.

To be clear, the app consistently [[describe the specific problem, e.g., crashes after 10 minutes, buffers endlessly on any film, shows incorrect subtitles]] on my [[Your Device, e.g., Roku TV, Chromecast]]. This makes watching anything impossible, which is incredibly frustrating given that I'm paying a subscription fee for a service I can't properly use.

To resolve this, I need this technical issue to be acknowledged and fixed. Please provide a clear timeline for a solution or issue a partial refund for the time the service has been unusable.

If I don't receive a substantive response within 3 business days, my next step will be to dispute the charge with my bank.

Thank you for your attention to this.

[[Your Name]]

• Use a direct subject line. Instead of 'Help', try 'URGENT: Playback Failure on Android TV'. It's more likely to get routed correctly.
• Always ask for a ticket number. If you have to follow up, a reference number proves you've already been through the process and prevents you from having to start over.
• Escalate publicly if ignored. A user on Reddit mentioned they only got a real response after posting a video of the app crashing on X (Twitter) and tagging @CriterionChannl. A bit much, but it clearly worked.

Tired of sending emails into the void at Criterion Channel support? You're not alone. One Trustpilot user said, 'Customer service is non-existent.' It's a common theme. Sound familiar? Pine AI handles the persistent follow-ups for you. No more checking your inbox every hour or wondering if they even read your complaint. It just deals with the back-and-forth so you can get back to, you know, trying to actually watch a movie. Let an AI handle the annoying parts. Seriously.