Complain About Capcut Pro - learn how to file a complaint

Best ways to complain to Capcut Pro

Getting in touch with a real person at Capcut is notoriously difficult, as they don't offer phone or live chat support. Your options are limited, but here’s how to try.

Good luck, you'll need it. The wait times feel like they're designed to make you give up.

• Be hyper-specific. Include your device model, operating system version, and the exact version of the Capcut app you're using.
• Attach screenshots or screen recordings of the problem. Proof is everything.
• Use a clear, direct subject line in your email, like "Billing Error on Account [Your Email]" to avoid getting lost in the spam filter.
• Mention the exact date and amount of the charge you are disputing.

If Capcut support ignores your emails or gives you the runaround, it's time to escalate. Don't just let it go.

Your first and best move is to file a formal complaint with the Better Business Bureau (BBB) against their parent company, Bytedance Inc. Companies often respond to BBB complaints to protect their rating. The process is straightforward: you fill out a form online, the BBB forwards it to the company, and the company is expected to respond. It works, but prepare to wait. It can take a few weeks to get a resolution.

Another powerful option is to dispute the charge directly with your credit card company or through PayPal. This is called a chargeback. Explain that you were incorrectly billed and the merchant is unresponsive. This often gets a much faster result than trying to deal with Capcut's support.

Subject: Urgent: Unresolved Billing Error for Account [[Your Email Address]]

I am writing again to resolve an incorrect charge on my account.

Despite canceling my trial, I was charged [[$Amount]] on [[Date of Charge]]. This is my second time contacting you about this, and the issue remains unresolved. Frankly, having to chase this down has been incredibly frustrating and a complete waste of my time.

My account is registered under this email: [[Your Email Address]]. I have attached a screenshot of the charge from my bank statement as proof.

To resolve this, I need you to issue a full refund of [[$Amount]] to my original payment method immediately. I also require a written confirmation that my subscription has been fully canceled and I will not be billed again.

If I do not receive a satisfactory response and confirmation of my refund within 48 hours, my next step will be to file a chargeback with my credit card provider and report this issue to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

Here are a few extra tips that users online say have worked:

1. Use keywords in your email. Include words like "Formal Complaint," "Billing Dispute," and "Requesting Refund" in both the subject and body to get past automated filters.
2. Keep it to one issue per email. Don't complain about a bug and a billing error in the same message. It confuses their system. Send separate emails for separate problems.
3. Reference your ticket number. If you get an automated reply with a ticket number, use it in every follow-up email. It shows you're persistent.
4. Mention social media. One user on Reddit said they finally got a response after mentioning they would be sharing their negative experience and screenshots on Twitter and TikTok. Weirdly, that seemed to work.

Tired of sending emails into the void at Capcut? Sound familiar? It’s exhausting trying to fight an automated system that seems designed to ignore you. You write a detailed email, wait three days, and get a generic reply that doesn't even address your problem. No joke.

Instead of re-explaining your issue for the tenth time, let Pine AI handle it. We take over the tedious follow-ups and persistent pushback. We navigate their broken support system for you, so you can get on with your life. It just saves your sanity.