Can't figure out why you're being billed by MGM+ when you signed up for Epix Now? You're not alone. The switchover was a mess. Seriously, their Trustpilot score is a dismal 1.3 stars, with a staggering 92% of over a thousand reviews being 1-star. The Better Business Bureau isn't much better, logging 111 complaints against them in the last three years. Most complaints are about the exact same things, unauthorized billing and cancellation nightmares. If you're fed up with surprise charges or an app that barely works, you've come to the right place. We'll guide you through how to actually get their attention.
Best ways to complain to Epix Now
Getting in touch with a real person at Epix Now (now MGM+) is notoriously difficult, as they seem to prefer you just give up. They intentionally make it hard to find contact details. Here are the main channels people have had some, and I mean some, luck with.
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Contact Form | help.mgmplus.com/contact | Best for non-urgent issues where you want a digital paper trail. Expect a wait. |
| Social Media | X (formerly Twitter): @MGMplus | Use this for public complaints. Companies often respond faster when their image is on the line. |
| App Store Support | Via Apple App Store or Google Play Store | Ideal for technical glitches or billing issues that happened directly through the app store itself. |
⏱️ Estimated Response Times from Epix Now After Complaining
Good luck getting a quick answer. It's mostly a waiting game.
| Method | Expected Wait Time |
|---|---|
| Email / Contact Form | 24-72 hours (or never, honestly) |
| Social Media | A few hours to a full day, if they reply publicly |
| App Store Review | Varies, often a generic developer response within a week |
🔍 Tips to Get a Quicker Response from a Complaint
- Be extremely specific. Mention you were an "Epix Now" customer before the MGM+ change.
- Always include your account email and the date and amount of any incorrect charges.
- Take screenshots. Whether it's a billing error or an app glitch, visual proof is hard to ignore.
- Try contacting them on social media during US business hours for a better chance of a reply.
How to Escalate Your Complaint
If Epix Now (MGM+) is ignoring you, it's time to go over their heads. Don't just give up.
First, if your issue is about billing, file a chargeback with your credit card company or bank. This is often the fastest way to get your money back for a service you didn't authorize or couldn't cancel. Just say the charge is unauthorized.
Next, file a complaint with the Better Business Bureau (BBB). It's not a government agency, but it gets a company's attention because it makes them look bad publicly. MGM+ has a history of responding to complaints there, but prepare to wait. It's not an instant fix.
You can also file a complaint with your State Attorney General's office. This is for more serious consumer protection issues, but it's a powerful step if you feel you've been systematically overcharged.
Email Template to Complain to Epix Now
Subject: Urgent: Unresolved Billing Issue for former Epix Now Account [[Your Account Email]]
To Whom It May Concern,
I am writing again to resolve a persistent billing issue that started after my Epix Now account was moved to MGM+.
On [[Date]], I was incorrectly charged [[$Amount]]. This is my second time contacting you about this specific problem, and frankly, the amount of time I've had to spend chasing this down is incredibly frustrating. My issue remains completely unresolved.
To resolve this, I need you to process a full refund of [[$Amount]] immediately. I also require you to confirm in writing that my subscription has been successfully cancelled to prevent any future charges.
If I do not receive a confirmation of the refund and cancellation within 48 hours, my next step will be to file a chargeback with my bank and report this matter to the Better Business Bureau.
Thank you for your prompt attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
- Go Public on X (Twitter). Don't just send a direct message. Post publicly and tag @MGMplus and @MGMplusHelp. It's amazing how quickly companies find a solution when everyone can see the problem.
- Reference the Rebranding. A Reddit user mentioned they only got help after they explicitly stated, "My original subscription was with Epix Now, not MGM+." The support reps seem to get confused by the account history.
- Always Demand a Ticket Number. If you use their contact form, and they reply, immediately ask for a reference or ticket number. Without it, your complaint can easily get "lost."
- Complain via App Store Reviews. If your problem is with the app itself, leave a detailed 1-star review. Developers monitor those reviews more closely for bug reports than they do their general support inbox.
Let Pine AI Help Raise the Complaint to Epix Now
Tired of sending emails into the void at MGM+ support? Sound familiar? Instead of refreshing your inbox for a reply that might never come, let Pine AI handle the complaint for you. We manage the follow-ups and the persistent back-and-forth that they force you into. No more trying to write the perfect angry, but polite, email. Seriously. We take the headache out of the process so you can get back to your life. Let us deal with the corporate runaround.
Frequently Asked Questions about Epix Now Complaint Filing
What if Epix Now doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving Epix Now?
Is this the right phone number to contact Epix Now?
What's the easiest way to cancel a subscription with Epix Now?
Other ways that I can contact the Epix Now?
Why am I being charged by MGM+? I never signed up for it.
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
