Complain About Epix Now - File a Complaint Today

It's tough to get a hold of a real person, which is a huge part of the problem. They really want you to use their self-service help center. Here are the main channels, for what they're worth.

Honestly, getting a quick response feels like winning the lottery. Here’s a realistic breakdown.

• Be painfully clear. State your account email, the date of the problem, and the exact amount in question.
• Use keywords like 'Formal Complaint' and 'Billing Dispute' in your subject line to get routed past the general inbox.
• Take screenshots of everything. Your cancellation confirmation, error messages, all of it. You'll need proof.

If Epix Now (or MGM+) is giving you the silent treatment, it's time to go public. Your first and best stop is the Better Business Bureau (BBB). Filing a complaint there creates a public record that the company will likely want to resolve to protect its reputation. It's not a court, but it gets their attention. Seriously, they often respond after a BBB complaint is filed. For billing issues, if you've already tried to resolve it with them and have proof, your final move is to file a chargeback with your credit card company. Just tell your bank the charge was unauthorized or for a service you cancelled. Be prepared to provide the evidence you collected.

Subject: Formal Complaint Regarding Account [[Your Account Email]] - Unresolved Billing Issue

To Whom It May Concern,

I am writing again to resolve an issue with my account. My previous attempts to get this fixed on [[Date of first contact]] have been ignored, and frankly, my patience is gone.

On [[Date of charge]], my card was charged [[$Amount]] for a subscription that I had already cancelled. Having to chase this down has been a complete waste of my time and incredibly frustrating.

To resolve this, I require a full refund of [[$Amount]] to be processed immediately. I also need written confirmation that my account has been permanently closed and no further charges will be made.

If I do not receive a satisfactory response and confirmation of my refund within three business days, my next step will be to initiate a chargeback with my credit card provider and file a formal complaint with the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Use the phrase 'Chargeback Inquiry'. A user on a forum mentioned that this phrase in the subject line got them a human response in under a day because it signals a potential financial penalty for the company.
• Go after the parent company. If MGM+ is ignoring you, try finding a contact for Amazon (their owner) customer service. Sometimes shaking a different part of the tree gets results.
• Reference their own terms. Find their cancellation policy in their terms of service and quote it back to them in your email. It shows you've done your homework and are serious.

Tired of trying to figure out if you're dealing with Epix or MGM+? And their help center just sends you in circles? It's a huge headache. We get it. Let Pine AI handle the nonsense for you. We'll navigate their confusing system, draft the complaint, manage the follow-ups, and deal with the back-and-forth so you don't have to. No more waiting for an email that never comes or trying to find a contact form that actually works. Sound familiar? Let us take over the fight.