Complain About Minecraft Realms - learn how to file a complaint

Getting in touch with a real person at Minecraft Realms is notoriously difficult, as they funnel most users through a ticket system. There's no magic phone number to call. Here are the most realistic options you have.

Contact Methods

Honestly, prepare to wait. It feels like sending a message in a bottle.

🔍 Tips to Get a Quicker Response from a Complaint

• Be hyper-specific. Include your gamertag, Realm name, the exact time the issue occurred, and any error codes.
• Attach screenshots or video evidence. A video of the lag is more powerful than just describing it.
• Keep your language clear and concise in the first message. Save the angry rant for your follow-up if they ignore you.
• Reference your ticket number in every single follow-up communication.

If your support ticket goes into a black hole, don't just give up. Your next move is to escalate it externally. Mojang usually responds after a bit of public pressure.

Better Business Bureau (BBB)

For players in the US, filing a complaint with the BBB is a solid next step. It's a non-profit that pressures companies to resolve disputes. Mojang has a profile and tends to respond to complaints filed there. It's not instant, but it forces their hand. You'll need to show you tried contacting them first, so keep your original ticket number handy.

Credit Card Chargeback

If your complaint is about being billed incorrectly or charged after you canceled, a chargeback is a powerful tool. Contact your credit card company or bank and explain the situation. This should be a last resort, as companies can sometimes ban accounts that issue chargebacks, but for clear-cut billing errors, it's very effective.

Subject: Urgent: Formal Complaint Regarding Realm Issue – Account [[Your Username/Gamertag]]

Hi there,

I'm writing again to resolve an issue with my Minecraft Realm. My original support ticket number is [[Ticket #]], which I submitted on [[Date]], but the problem remains completely unresolved.

Since [[Date of issue start]], my Realm has been experiencing [[describe your specific issue, e.g., severe, unplayable lag, constant disconnects for all players, failure to load backups]]. This makes the service I am paying for monthly totally unusable. Frankly, having to chase this down and spend my time trying to get a basic level of service has been incredibly frustrating for both me and the other players I invited.

To resolve this, I require a partial refund for the period the Realm has been non-functional. More importantly, I need confirmation in writing that the underlying technical issue has been investigated and fixed.

If I don't receive a substantive response to this message within the next 72 hours, my next step will be to file a formal complaint with the Better Business Bureau.

Thank you for your attention to this matter.

[[Your Name]]

Pro Tips for Making Your Complaint Heard

• Reply to your own ticket. A user on Reddit mentioned they only got a response after replying to their own automated ticket email every 48 hours with a simple, "Any update on this issue?" It's annoying, but it can prevent your ticket from being closed or buried.
• Use social media with proof. Don't just tweet "my realm is broken." Post a public message to @MojangSupport with a screenshot or, even better, a short screen recording of the problem. Public evidence is harder to ignore.
• Reference their own policies. If your issue is about billing, quote the terms of service back to them. It shows you've done your homework and that your request is based on the rules they set themselves.
• Don't open new tickets. It's tempting to submit another ticket when you're being ignored, but this almost always backfires. It clogs up their system and can reset your place in the queue. Stick to updating your original ticket.

Are you tired of submitting a support ticket to Mojang only to get an automated reply and then… silence? It's a common story. You've paid for a server, it doesn't work, and getting help feels like a full-time job. Sound familiar? Pine AI can handle the persistent follow-ups for you. It automatically nudges the company, so you don't have to waste your sanity checking your email every five minutes for a response that might never come. No more trying to craft that perfect, angry-but-polite follow-up email. Let a bot handle the tedious part so you can get back to, you know, actually playing games.