Complain About Restream - learn how to file a complaint

Trying to find the right person to yell at can be half the battle. Here’s where to direct your energy for the best shot at a resolution.

They say 24/7 chat is instant, but 'instant' can feel like an eternity when your stream is down.

• Be hyper-specific. Instead of saying 'my stream is laggy,' say 'my stream to YouTube is dropping frames, my bitrate is set to 6000 kbps, and I'm using OBS v29.1.'
• Attach screenshots or screen recordings. It's harder for them to ignore visual proof.
• State that you are a paying customer and mention your subscription tier. Money talks.
• Ask for a transcript of your live chat to be emailed to you for your records.

If support is giving you the runaround, it's time to escalate. Don't just give up.

File a Complaint with the Better Business Bureau (BBB)

This is a solid next step. The BBB forwards your complaint to Restream, and the company is expected to respond publicly. Restream has an A+ rating, but their terrible 1.2/5 customer review score shows a disconnect. A formal complaint might be the push they need to take your issue seriously. You have to try resolving it with them first, though.

Initiate a Credit Card Chargeback

For billing issues like unauthorized charges or services not rendered, this is your strongest move. Contact your credit card company or bank and explain the situation. They will investigate the claim on your behalf. Businesses hate chargebacks, so it often gets a swift reaction.

Subject: Formal Complaint: Unresolved Issue with Account [[Your Account ID or Email]]

To Whom It May Concern,

I'm writing again to resolve an issue with my Restream account. Despite contacting support on [[Date of first contact]], my problem remains unsolved, and honestly, my patience is wearing thin.

On [[Date of incident]], [[describe the problem clearly, e.g., my stream kept disconnecting during a scheduled event, or I was incorrectly billed for a higher tier subscription]]. This has been incredibly disruptive to my work and has caused significant frustration.

To resolve this, I require you to [[state your desired outcome clearly, e.g., issue a full refund of $XX.XX, or fix the technical issue and provide a credit for one month's service]]. Please provide written confirmation once this has been completed.

If I do not receive a satisfactory response within 48 hours, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my credit card provider.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Ask for a supervisor immediately. If the first-level support agent is reading from a script, politely say, 'I understand this is the standard procedure, but my issue is more complex. Can I please speak with a senior support specialist or a manager?'
• Use keywords in your complaint. When writing, use terms like 'unauthorized charge,' 'service outage,' or 'billing error.' These are often tracked internally and can get your ticket routed to the right department faster.
• Reference other users' issues. One user on the BBB site mentioned they only got a refund after stating they would file a chargeback. Sometimes, showing you've done your research and know your options can make them take you more seriously.

Tired of explaining your OBS settings to a support bot for the third time? Or sending another follow-up email into the void about a billing error? It's exhausting. The endless loop of 'we're looking into it' is enough to make anyone want to quit streaming altogether. Sound familiar? Pine AI can take over from here. We handle the persistent follow-ups and navigate the support system for you. No more waiting on hold or re-explaining your issue. Seriously. Let us deal with the headache so you can get back to what you actually enjoy doing.