Complain About KinoPoisk - learn how to file a complaint

Good luck getting a quick reply. It's a waiting game.

• Use a Translator: Submit your complaint in Russian. It sounds like a hassle, but it's more likely to be read and understood by their support team.
• Be Specific: Include your Yandex ID, the email associated with the account, dates, and the exact amount you were charged.
• Mention 'Yandex Plus': Your KinoPoisk access is part of a Yandex Plus subscription. Using this keyword helps their system route your complaint correctly.
• Prepare Your Details: Have all your account information ready before you start writing. No, seriously, it saves a ton of back and forth.

If KinoPoisk goes silent, you aren't out of options. Your best move is to bypass their support entirely.

Credit Card Chargeback

This is your most powerful tool. Contact your bank or credit card company and request a chargeback for the transaction. Explain that you were charged for a service you cancelled or did not authorize. This process can take a few weeks, but it directly reverses the payment. A chargeback is your best bet, honestly. It hits them where it hurts.

Federal Trade Commission (FTC)

While the FTC won't resolve your individual issue, filing a complaint helps them build a case against companies with deceptive practices. It adds to a public record of wrongdoing, especially important for international companies billing US customers. You must first try to resolve it with KinoPoisk before regulators will typically step in.

Subject: Urgent: Unresolved Billing Issue on Account [[Your Yandex ID]]

To Whom It May Concern,

I am writing again to resolve an issue with my KinoPoisk subscription, which is part of my Yandex Plus account. My account email is [[Your Email Address]].

On [[Date]], my card was charged [[$Amount]] despite my having already cancelled the service. Frankly, having to track this down and spend my time on it has been very frustrating. I have attached a screenshot of the charge from my bank statement for your reference.

This is my final attempt to resolve this directly with you. To resolve this, I require you to issue a full refund of [[$Amount]] to my original payment method immediately.

If I do not receive a satisfactory response and confirmation of the refund within 48 hours, my next step will be to file a chargeback with my credit card company for an unauthorized transaction.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Use a Translator: I know it sounds crazy, but submit your complaint in Russian using a tool like Google Translate. It can get you past the first level of support that might just ignore English messages.
• Always Reference 'Yandex Plus': Your KinoPoisk subscription is technically a 'Yandex Plus' subscription. Always use that name in your complaint to avoid any confusion on their end.
• Try Public Social Media: If their contact form is a black hole, post your issue on their VK page. Public visibility sometimes gets a faster, more helpful response than a private ticket.
• The Daily Email Trick: One user on a forum mentioned they only got a response after replying to the automated 'we received your request' email every single day for a week. A bit extreme, but it apparently worked.

Tired of translating your complaint into Russian just to be ignored by KinoPoisk support? It's a common story. Users on Trustpilot and Reddit constantly talk about sending messages into a void, never knowing if they'll get a reply. Sound familiar?

Let Pine AI handle the frustrating follow ups and the endless back and forth for you. We'll manage the communication based on their known (and very slow) timelines, so you don't have to keep checking your email for a reply that may never come. No more dealing with their support system. Seriously.