Complain About Atresmedia - File a Complaint Today

Trying to get a straight answer from Atresmedia can feel impossible. Since they are based in Spain, traditional US contact methods are limited. Your best bet is to create a digital paper trail.

Good luck getting a quick reply. Users report waiting days, if they hear back at all.

• Write in Spanish: Use a free online translator. Complaints in their native language often get more attention.
• Provide Screenshots: A picture of the error message or billing statement is hard to ignore.
• Mention Public Reviews: Casually state that you've shared your experience on Trustpilot or the App Store. This can sometimes trigger a response.
• Keep it Simple: Describe your problem and what you want (a refund, cancellation) in the first two sentences.

If Atresmedia ignores your emails and contact form submissions, don't give up. Your power lies elsewhere.

Since Atresmedia is a Spanish company, US-based regulatory bodies like the BBB or FCC won't be much help. Your escalation path is different.

1. Credit Card Chargeback: This is your strongest weapon for billing issues. If you were charged incorrectly or for a service you cancelled, contact your bank or credit card company and initiate a chargeback. They will investigate on your behalf. A chargeback is your best bet for getting your money back, don't expect Atresmedia to issue a refund willingly.

2. Public Review Platforms: Post a detailed, factual review of your experience on Trustpilot, the Apple App Store, or Google Play Store. Companies monitor these platforms to manage their reputation.

3. Social Media Escalation: If a simple tweet didn't work, post a more detailed thread tagging @atresplayer and @atresmedia. Include screenshots and be specific about the lack of response.

Subject: Urgent: Unresolved Billing Issue on Account [[Your Email Address]]

To Whom It May Concern,

I am writing again to resolve an issue with my ATRESplayer subscription. Despite contacting support on [[Date]], my problem remains unsolved and I have not received a response.

On [[Date of Charge]], I was charged [[$Amount]] for my subscription, even though I had already cancelled it on [[Date of Cancellation]]. Frankly, having to track this down and spend my time chasing a refund for a service I did not want has been very frustrating.

To resolve this, I require you to issue a full refund of [[$Amount]] to my original payment method and provide written confirmation that my account has been permanently closed and will not be billed again.

Please be aware that if this isn't resolved within the next 48 hours, my next step will be to file a chargeback with my credit card company and update my public review on Trustpilot with this new information.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Ask for the Case Number: When you use the contact form, you might get an automated reply with a ticket or case number. Always reference this number in follow-up communications.
• Use a Translator: A user on Trustpilot mentioned their Spanish-language complaint got a human response in one day, while their English one was ignored for a week. Use Google Translate or DeepL.
• Keep a Timeline: Note every time you contact them, the method you used, and any response (or lack thereof). This is crucial for a chargeback claim.
• Check App Store Subscriptions: If you subscribed through Apple or Google Play, you might need to cancel it through their subscription management pages, not the Atresmedia website. They often forget to mention this.

Tired of sending emails into the black hole of Atresmedia's support inbox? Sound familiar? It's exhausting trying to get a response, let alone a resolution. Instead of refreshing your email for a reply that may never come, let Pine AI handle the persistent follow-ups for you. We manage the tedious communication and persistent nudging required to get their attention. No more wasting your time or energy. Let us deal with the headache so you can move on.