Complain About Geoguessr - learn how to file a complaint

Good luck getting a quick reply. It can take days.

• Be super specific in your first email. Include your username, the email associated with the account, and any transaction IDs.
• Attach screenshots. Seriously. Show them the bug, the weird charge, whatever it is.
• If you get no reply after a few days, send a follow-up. Don't just wait forever.
• Try reaching out on their X (Twitter) account, @geoguessr. Sometimes public posts get more attention.

If Geoguessr is ignoring you, your options are a bit limited since they are a Swedish company, making US-based agencies like the BBB less effective. Your strongest move is a credit card chargeback. Contact your bank or credit card company and explain that you were incorrectly charged or that the company is unresponsive. Be prepared to provide evidence, like your cancellation confirmation or unanswered emails. Honestly, for a US customer, a chargeback is probably your fastest route if they ignore you. Just be aware that Geoguessr will likely close your account if you do this. For European customers, you can file a complaint with the European Consumer Centre (ECC) for cross-border disputes, but this process can be slow.

Subject: Urgent: Complaint Regarding Account [[Your Username/Email]] - [[Brief Issue Description]]

I'm writing again because my previous attempt to resolve an issue on [[Date of first contact]] has gone unanswered.

On [[Date of incident]], I was incorrectly billed [[$Amount]] for my subscription. This is frustrating because [[explain why it's wrong, e.g., I had already cancelled]]. Having to chase this down and spend my time on it has been very frustrating.

To resolve this, I require a full refund of [[$Amount]] to be processed immediately and confirmation that my subscription is cancelled.

If I do not receive a confirmation of this refund within 3 business days, I will proceed with a chargeback through my credit card provider.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Use a clear, direct subject line in your email. Something like 'Incorrect Billing on Account [Your Username]' works better than 'Help'.
• Always ask for a reference number for your complaint. It makes follow-ups much easier.
• A user on Reddit mentioned they got a faster response by replying directly to their original payment confirmation email. It might link your new message to your account history faster.
• If you're complaining about a bug, include your browser version and operating system. It sounds technical, but it stops them from asking you for it later.

Tired of sending emails into the void at Geoguessr and getting nothing back but silence? It's a common story on their Trustpilot page. Instead of checking your inbox every hour or wondering if they even saw your message, let Pine AI handle the annoying follow-ups for you. No more drafting polite-but-firm emails or trying to figure out the time difference to Sweden. It just deals with it. Sound familiar? Let us take over the tedious back-and-forth so you can get back to, well, anything else.