A 1.6-star rating on Trustpilot. Seriously. It's not just you, their page is a dumpster fire of over a thousand reviews, with 89% of them being 1-star. People are constantly getting hit with billing errors, mysterious charges, and a support team that might as well be a brick wall. Popular complaints flag major issues with payment problems and getting zero response from customer service. It’s beyond frustrating when you just want to watch your show but end up fighting with their app or your bank statement instead. You’ve probably been there, stuck in a loop of emails that go nowhere. Official site: Visit StarTimes ON
Best ways to complain to StarTimes ON
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| appservice@startimes.com.cn | For creating a paper trail of your complaint. Good for non-urgent billing disputes. | |
| Social Media | StarTimes Facebook Page | For public complaints. They seem to monitor their social media, so you might get a faster, public-facing response. |
| Contact Form | Online Contact Form | An alternative to email, but functions similarly. Use it if you want to be sure the message was sent through their system. |
⏱️ Estimated Response Times from StarTimes ON After Complaining
Honestly, 'estimated' is a strong word here. Expect to wait.
| Method | Expected Wait Time |
|---|---|
| 2-5 business days (if you get a reply at all) | |
| Social Media | 24-48 hours for a generic response |
| Contact Form | 3-7 business days |
| App | No direct support channel, redirects to email |
🔍 Tips to Get a Quicker Response from a Complaint
- Be painfully clear. State your account ID, the exact problem, and the date it happened in the first sentence.
- Attach everything. Screenshots of errors, billing statements, previous emails. Give them no excuses.
- Use a clear and urgent subject line like "URGENT: Incorrect Billing on Account [Your ID]".
- Mention your country, as their support processes can vary by region.
How to Escalate Your Complaint
If StarTimes ON is ignoring you, your best bet is to make the problem public. Since they aren't a US-based company, filing a complaint with the Better Business Bureau (BBB) might not have much teeth, but it creates a public record of the issue. Your most effective tools are social media and review sites.
Post your complaint publicly on their Facebook page or tag them on Twitter/X. Be polite but firm. Detail the issue and mention how long you've been waiting for a resolution. Also, leave a detailed 1-star review on Trustpilot and the Google Play or Apple App Store. Companies hate negative app reviews. Honestly, your best bet is public shaming. It seems to be the only thing that gets a consistent response.
Email Template to Complain to StarTimes ON
Subject: Formal Complaint: Unresolved Billing Issue on Account [[Your Account ID]]
To Whom It May Concern,
I am writing again to resolve an issue with my account, [[Your Account ID]]. Despite my previous attempts to contact support on [[Date]], my problem remains unsolved and I have not received a satisfactory response.
On [[Date of Incident]], I was incorrectly charged [[$Amount]] for [[Briefly describe the issue, e.g., a subscription I already cancelled, a service I did not receive]]. This has been incredibly frustrating, and having to spend my time chasing this down is unacceptable.
To resolve this, I require a full refund of [[$Amount]] to be processed immediately. I also need written confirmation that this issue has been corrected and my account is in good standing.
Frankly, my patience is wearing thin. If I do not receive a satisfactory response and confirmation of my refund within 5 business days, my next step will be to post a detailed review of this experience on Trustpilot, social media, and the app store.
Thank you for your prompt attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
- Ask for a supervisor immediately. If you get a generic, unhelpful email response, reply by asking for your case to be escalated to a manager. It might not work, but it shows you're serious.
- Reference other users' complaints. Casually mention that you've seen on Trustpilot or Facebook that this is a common issue. It shows you've done your research and that their poor service is well-documented.
- Comment on a Facebook ad. This is a bit desperate, but it works. One user on Trustpilot said they only got a response after publicly commenting on one of the company's promotional posts. The social media team that runs ads is often different from the support team and wants to remove negative comments quickly.
Let Pine AI Help Raise the Complaint to StarTimes ON
Tired of sending emails into the void at StarTimes ON? Sound familiar? That feeling of refreshing your inbox for a reply that never comes is the worst. Seriously, your time is worth more than that. Pine AI can take over the whole miserable process. It handles the follow-ups, the persistent nudges, and the formal complaint language for you. No more crafting the perfect angry-but-polite email at 2 AM. Let a bot do the boring, frustrating work so you can get back to, well, anything else.
Frequently Asked Questions about StarTimes ON Complaint Filing
What if StarTimes ON doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving StarTimes ON?
Is this the right phone number to contact StarTimes ON?
What's the easiest way to cancel a subscription with StarTimes ON?
Other ways that I can contact the StarTimes ON?
Why was I charged after I already paid through my mobile carrier?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
