Complain About StarTimes ON - File a Complaint Today

Honestly, 'estimated' is a strong word here. Expect to wait.

• Be painfully clear. State your account ID, the exact problem, and the date it happened in the first sentence.
• Attach everything. Screenshots of errors, billing statements, previous emails. Give them no excuses.
• Use a clear and urgent subject line like "URGENT: Incorrect Billing on Account [Your ID]".
• Mention your country, as their support processes can vary by region.

If StarTimes ON is ignoring you, your best bet is to make the problem public. Since they aren't a US-based company, filing a complaint with the Better Business Bureau (BBB) might not have much teeth, but it creates a public record of the issue. Your most effective tools are social media and review sites.

Post your complaint publicly on their Facebook page or tag them on Twitter/X. Be polite but firm. Detail the issue and mention how long you've been waiting for a resolution. Also, leave a detailed 1-star review on Trustpilot and the Google Play or Apple App Store. Companies hate negative app reviews. Honestly, your best bet is public shaming. It seems to be the only thing that gets a consistent response.

Subject: Formal Complaint: Unresolved Billing Issue on Account [[Your Account ID]]

To Whom It May Concern,

I am writing again to resolve an issue with my account, [[Your Account ID]]. Despite my previous attempts to contact support on [[Date]], my problem remains unsolved and I have not received a satisfactory response.

On [[Date of Incident]], I was incorrectly charged [[$Amount]] for [[Briefly describe the issue, e.g., a subscription I already cancelled, a service I did not receive]]. This has been incredibly frustrating, and having to spend my time chasing this down is unacceptable.

To resolve this, I require a full refund of [[$Amount]] to be processed immediately. I also need written confirmation that this issue has been corrected and my account is in good standing.

Frankly, my patience is wearing thin. If I do not receive a satisfactory response and confirmation of my refund within 5 business days, my next step will be to post a detailed review of this experience on Trustpilot, social media, and the app store.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Ask for a supervisor immediately. If you get a generic, unhelpful email response, reply by asking for your case to be escalated to a manager. It might not work, but it shows you're serious.
• Reference other users' complaints. Casually mention that you've seen on Trustpilot or Facebook that this is a common issue. It shows you've done your research and that their poor service is well-documented.
• Comment on a Facebook ad. This is a bit desperate, but it works. One user on Trustpilot said they only got a response after publicly commenting on one of the company's promotional posts. The social media team that runs ads is often different from the support team and wants to remove negative comments quickly.

Tired of sending emails into the void at StarTimes ON? Sound familiar? That feeling of refreshing your inbox for a reply that never comes is the worst. Seriously, your time is worth more than that. Pine AI can take over the whole miserable process. It handles the follow-ups, the persistent nudges, and the formal complaint language for you. No more crafting the perfect angry-but-polite email at 2 AM. Let a bot do the boring, frustrating work so you can get back to, well, anything else.