Complain About FuboTV - learn how to file a complaint

Good luck. Response times can feel like an eternity, especially when you're just trying to get a straight answer.

• Try the live chat during off-peak hours, like mid-morning on a weekday. Avoid evenings or right after a big game.
• Have your account email and any relevant screenshots (like billing errors) ready to go before you start the chat.
• Be polite but firm. Clearly state your issue and what you want (e.g., "I was overcharged $10 and I need a refund.").

If FuboTV support is giving you the runaround, it's time to escalate. Don't just give up.

• Better Business Bureau (BBB): This is your best next step. File a complaint online at BBB.org. It's free and creates public pressure. FuboTV has a history of responding to BBB complaints, even if it takes a nudge or two. The process isn't instant, but it forces them to officially address your issue.
• Your State's Attorney General: If you believe FuboTV's practices are deceptive, especially with billing or auto-renewals, contact your state's Attorney General's office. They handle consumer protection issues.
• Credit Card Chargeback: This is the nuclear option. If you were charged incorrectly and FuboTV won't refund you, call your credit card company and initiate a chargeback. Be prepared to provide evidence that you tried to resolve it with FuboTV first.

Subject: Formal Complaint: Unresolved Billing Error on Account [[Your Email Address]]

To Whom It May Concern,

I am writing again to resolve a billing error on my account. This is my second attempt to get this fixed, as my previous chat with support on [[Date of chat]] did not lead to a resolution.

On [[Date of charge]], my account was incorrectly charged [[$Amount]]. This charge was for [[Reason for the charge, e.g., a service I already cancelled, a fee I was not aware of]]. Frankly, having to chase this down and spend my time correcting your company's mistake has been incredibly frustrating.

To resolve this, I require a full refund of [[$Amount]] to be processed immediately.

Please confirm in writing that the refund has been issued and that my account has been corrected. If I do not receive a satisfactory response within 48 hours, my next step will be to file a chargeback with my credit card provider and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]] Account Email: [[Your Email Address]]

• Use the words "Formal Complaint". When you start a live chat or email, state "I am filing a formal complaint." This sometimes gets you routed to a more senior support tier faster.
• Request a transcript. At the end of any live chat, ask for a copy of the transcript to be emailed to you. This is your proof of what was said and promised.
• Go public on X (formerly Twitter). A user on the BBB site mentioned they got no response for a week until they posted a screenshot of their issue and tagged @fubo and @fuboSupport. It got a reply in under an hour. No joke.
• Reference their Terms of Service. If your complaint is about a specific policy violation, like a promised feature not working, find it in their ToS and quote it. They can't argue with their own rules.

Tired of waiting in a live chat queue only to have the agent disconnect? Sound familiar? It's a common story on FuboTV's Reddit threads. You've got better things to do than spend an hour explaining a billing error for the third time. Pine AI can handle the tedious back-and-forth for you. We'll manage the complaint process, follow up persistently, and deal with the pushback so you don't have to. No more hold music or canned email responses. Let us take over the headache.