Complain About GO3 - File a Complaint Today

Best ways to complain to GO3

Getting in touch with a human at GO3 is a challenge, which is likely why you're here. They don't make it easy. Here are the official channels, for what they're worth.

⏱️ Estimated Response Times from GO3 After Complaining

Honestly, you're going to need some patience. A lot of it.

🔍 Tips to Get a Quicker Response from a Complaint

• Use a clear subject line. Include your account ID and the issue, like "Billing Error - Account 12345".
• Be specific and unemotional. State the facts: what happened, when it happened, and what you want (e.g., a refund).
• Attach screenshots. If the app is glitching or you have a billing error, prove it. Visual evidence is hard to ignore.

How to Escalate Your Complaint

If GO3 is giving you the silent treatment, it's time to go over their heads. Since they operate in the Baltics, US agencies like the BBB won't help. You need to contact the local consumer protection authority. This is your strongest move.

• Lithuania: State Consumer Rights Protection Authority (SCRPA)
• Latvia: Consumer Rights Protection Centre (CRPC)
• Estonia: Consumer Protection and Technical Regulatory Authority (CPTRA)

These bodies are there to help you with disputes against companies. The process can take a while, but it forces the company to respond. Make sure you tell them you already tried to contact GO3 directly, as that's usually the first step they require.

Email Template to Complain to GO3

Subject: Formal Complaint: Unresolved Issue with Account [[Your Account Email or ID]]

To Whom It May Concern,

I am writing again to resolve an issue with my GO3 account. Despite my previous attempts to get help, my problem remains unsolved and, frankly, my patience is wearing thin.

On [[Date of incident]], [[describe the problem clearly and concisely, e.g., I was charged an incorrect amount of €XX.XX, or the service was completely unusable due to constant buffering on all devices]]. This has been incredibly frustrating as I am paying for a service I cannot properly use.

To resolve this, I require you to [[state your desired outcome clearly, e.g., issue a full refund of €XX.XX for the affected period, or fix the technical issue preventing me from streaming]].

Please be aware that if I do not receive a satisfactory response within 5 business days, my next step will be to file a formal complaint with the relevant Consumer Protection Authority in my country.

Thank you for your prompt attention to this matter.

[[Your Name]] Account ID: [[Your Account ID]]

Additional Helpful Tips to get Your Complaint Resolved

• Ask for a confirmation number. Every time you communicate, ask for a ticket or reference number. It creates a record.
• Mention 'formal complaint' in your email. This can sometimes trigger a different internal process designed to prevent escalations.
• Follow up consistently. Don't just send one email and wait. If you don't hear back in their stated timeframe, send a follow-up referencing your original message.
• Check online forums. A Reddit user mentioned they only got a response after commenting on one of GO3's Facebook ad posts. It's a long shot, but it shows where their priorities are.

Let Pine AI Help Raise the Complaint to GO3

Tired of sending emails into the GO3 support black hole? Sound familiar? You write a detailed message, hit send, and then... nothing. Just silence. It's maddening. You shouldn't have to become a part-time project manager just to get a company to answer you.

Let Pine AI handle the annoying follow-ups and persistent pushback for you. We'll make sure your complaint doesn't get buried in their inbox. No more checking your email every hour for a reply that never comes. We keep the pressure on so you can get on with your life.