Complain About Hallmark Movies Now - learn how to file a complaint

Feeling ignored? Hitting a wall with their support form? Here are the best ways to get their attention. Choose the one that matches how urgently you need a fix.

Immediate to 3 days, but honestly, it can feel like an eternity when they have your money.

• Call their support line first thing in the morning, right at 9 am CST, to avoid the lunchtime rush.
• Have your account number, email, and the last four digits of your credit card ready before you call.
• Use specific, emotional language. Instead of "the app isn't working," say "the app crashed three times during my movie last night and it's incredibly frustrating."

If Hallmark Movies Now is ignoring your emails and you're getting nowhere on the phone, it's time to escalate. Your best bet is filing a complaint with the Better Business Bureau (BBB). Their parent company, Crown Media Family Networks, LLC, is accredited and tends to respond to complaints filed there. It's not instant, but it forces them to give a formal, public response. The BBB acts as a mediator to get your issue, like a refund request, in front of someone with more authority.

Just be prepared to wait. The BBB process can take a few weeks, but it's a solid step if you're being completely stonewalled. You have to try contacting Hallmark directly first, so make sure you mention your previous attempts in your BBB complaint.

Subject: Formal Complaint: Unresolved Billing Issue on Account [[Your Email Address]]

To Whom It May Concern,

I am writing again to resolve a persistent issue with my Hallmark Movies Now account. Despite my previous attempt to contact support on [[Date]], the problem remains unsolved, and frankly, my patience is wearing thin.

On [[Date of Charge]], I was incorrectly billed [[$Amount]] for my subscription. As you can see from my account history, [[briefly explain the error, e.g., I was double-charged, I was charged after I cancelled on X date]]. Having to spend my time chasing this down is incredibly frustrating.

To resolve this, I require a full refund of [[$Amount]] to be processed immediately. Please also confirm in writing that the issue has been corrected and my subscription status is what it should be.

If I do not receive a satisfactory response and confirmation of the refund within 5 business days, my next step will be to file a formal complaint with the Better Business Bureau and dispute the charge with my credit card company.

Thank you for your prompt attention to this matter.

[[Your Name]] Account: [[Your Email Address or Account #]]

• Ask for a supervisor immediately. If the first-level support agent is reading from a script, politely but firmly say, "I'd like to speak with a supervisor or manager, please."
• Mention the BBB. Casually dropping "I'd hate to have to file a BBB complaint about this" during a phone call can sometimes unlock a faster resolution.
• Request a reference number. At the end of any call, ask for a ticket or reference number. It creates a paper trail and proves you called.
• Try the social media angle. A public tweet to @HMNow detailing your issue (without personal info) can get a quicker response than an email that's lost in a queue.

Tired of getting billed for a streaming service that crashes more than it plays? Or trying to navigate a help center that just sends you in circles? Sound familiar? It's exhausting. You don't have to waste another minute listening to hold music or writing emails that get ignored. Pine AI handles the entire complaint process for you. We'll draft the complaint, follow up persistently, and manage the back and forth so you don't have to. No joke. Let us deal with the headache while you get back to, well, anything else. It's the perfect way to fight back without losing your sanity.