Complain About Hallmark Movies Now - File a Complaint Today

Trying to get a straight answer from Hallmark Movies Now can feel impossible. Here are the official channels, ranked by how likely you are to get a response.

Contact Methods

Immediate to 24 hours, but honestly, it can feel a lot longer when you're just waiting for a simple fix.

• Call Early: Try calling right when their lines open to avoid the afternoon rush.
• Be Prepared: Have your account email, the last four digits of your credit card, and any relevant dates ready to go.
• Use Specific Keywords: When using the contact form, use subject lines like "Billing Dispute" or "Cancellation Failure" to get routed correctly.

If Hallmark Movies Now ignores your emails and you're tired of waiting on hold, it's time to escalate. Your best bet in the US is the Better Business Bureau (BBB). You can file a complaint online for free. Hallmark's parent company, Crown Media, is accredited and generally responds to BBB complaints to protect their rating. The process isn't instant, though. The BBB works, but prepare to wait a couple of weeks for a formal response. Make sure you tell the BBB you already tried contacting the company directly, as they require that first step.

Subject: Formal Complaint Regarding Unresolved Billing Issue on Account [[Your Email Address]]

To Whom It May Concern,

I am writing again to resolve an issue with my Hallmark Movies Now account. Despite my previous attempt to contact support on [[Date of first contact]], my problem remains unsolved.

On [[Date of charge]], I was incorrectly charged [[$Amount]] for my subscription. I had already cancelled my service on [[Date of cancellation]] and should not have received any further bills. Frankly, having to spend my time tracking this down and writing emails has been incredibly frustrating.

To resolve this, I need you to issue a full refund of [[$Amount]] to my original payment method and provide written confirmation that my account is permanently closed and will not be billed again.

If I do not receive a satisfactory response within 5 business days, my next step will be to file a formal complaint with the Better Business Bureau and dispute the charge with my credit card provider.

Thank you for your prompt attention to this matter.

[[Your Name]] Account Email: [[Your Email Address]]

• Ask for a Reference Number: Whether you're on the phone or using a form, always ask for a ticket or reference number. It's your proof that you actually contacted them.
• Mention the BBB: Casually dropping "My next step is the BBB" during a phone call can sometimes magically unlock a supervisor's help.
• Take Screenshots: Get a screenshot of the cancellation confirmation page. A Reddit user mentioned this was the only thing that got them a refund after being charged post-cancellation. Weirdly, the confirmation sometimes doesn't even generate an email.
• Don't Give Up After One Try: If the first rep can't help, thank them and call back later. You might get someone more experienced.

Tired of trying to navigate the Hallmark Movies Now support system? It feels like you're stuck in a loop of unhelpful FAQs and contact forms that go nowhere. Sound familiar? People on Trustpilot and the BBB complain constantly about getting charged after cancelling or not being able to get a simple answer. No joke. Pine AI handles the complaint for you. We send the emails, handle the follow-ups, and deal with the pushback so you don't have to. It just gets it done without you wasting another minute.