Trying to get in touch with Restream can feel a bit like a maze, especially when you're dealing with frustrating issues like billing disputes or technical glitches that stop your stream from going live, which some users on Trustpilot have mentioned. With streamers making huge moves to platforms like Kick, everyone's trying to broadcast everywhere at once, and that's where Restream comes in, but you need support that works. You can generally contact them through their website's live chat (for paid plans), email support, or their social media profiles on platforms like Twitter. For official information, it's always best to visit the Restream website directly.
Different Ways to contact Restream
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Live Chat | 24/7, available via website dashboard | Urgent technical issues & billing questions |
| Email Support | [email protected] | Non-urgent inquiries, detailed questions |
| Help Center | Available 24/7 | Self-service for common problems & setup guides |
| Phone Support | Not publicly listed for general support | N/A |
Customer Support Channels
📞 Phone Support
Restream does not provide a public phone number for general customer support. They really push users toward their 24/7 live chat and email services for all inquiries, which can be a bit frustrating if you just want to talk to a person.
📧 Email Support
| Purpose | Notes | |
|---|---|---|
| General Support | [email protected] | Expect a response within 24 hours, sometimes longer on weekends. |
| Partnership Inquiries | [email protected] | For business development and partnership questions only. |
💬 Live Chat or Website Bot
This is Restream's main support channel. It's available 24/7 for paying customers.
- Where to access: Log in to your Restream account. The chat bubble is in the bottom-right corner of the dashboard.
- Steps to access: Click the chat icon, and a bot will initially try to help by suggesting articles.
- Types of problems it handles: Everything from technical glitches, stream key issues, billing adjustments, and cancellation questions.
- Escalation: If the bot can't solve your problem, you can request to speak with a human agent directly through the chat window.
📱 In-App Support
Restream's mobile apps (iOS and Android) are primarily for streaming and monitoring. For support, the app will typically redirect you to the help center or the web dashboard to use the live chat. Direct in-app chat functionality is not a primary feature.
Estimated Response Times from Restream
| Method | Expected Wait Time |
|---|---|
| Live Chat | 2-15 minutes |
| Up to 24 hours | |
| Help Center | Instant (Self-Service) |
Tips to Reach Support Faster from Restream
- Use Live Chat: This is, by far, the fastest way to get a response from a human.
- Be Specific: Instead of saying "my stream isn't working," say "I'm getting error code 2001 when trying to connect to YouTube."
- Provide Screenshots: Have screenshots of the error or problem ready to upload in the chat. It saves a ton of back-and-forth.
- Contact During U.S. Business Hours: While chat is 24/7, some users report that more complex issues are resolved faster during standard U.S. business hours (9 AM to 5 PM, Pacific Time).
Before You Call: What to Have Ready
Don't waste your own time. Before you start a chat, make sure you have this stuff handy. Trust me, they will ask for it.
- The email you signed up with: This is your main account identifier.
- A clear description of the problem: Know what's wrong and when it started.
- Any error messages: Write down the exact error code or message you're seeing.
- Your streaming destination: Be ready to tell them if the issue is with Twitch, YouTube, Facebook, or another platform.
Where to Quickly Solve Problems with Restream
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error or Refund Request | Live Chat | Live agents can access your account and process billing changes or refunds (if eligible) on the spot. |
| Technical Glitches During a Live Stream | Live Chat | This is the fastest way to get real-time troubleshooting help when you're live and something breaks. |
| Resetting Your Password | Help Center (Self-Service) | Using the 'Forgot Password' link on the login page is much faster than contacting a human. |
| Canceling Your Subscription | Your Account Dashboard (Self-Service) | You can cancel directly in your billing settings. It's faster than asking an agent to do it for you. |
Additional Helpful Links for Restream
How Pine AI Can Help You Save Time Contacting Restream
Tired of navigating menus and waiting for support agents? Pine AI can help. We can manage your subscriptions, including canceling Restream, with just a few clicks. No more hunting for hidden buttons or dealing with retention offers. Let us handle the hassle so you can save time and get back to what matters. It's fast, secure, and straightforward.
Frequently Asked Questions about Restream
What's the fastest way to contact Restream?
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Where can I find my account detail number for Restream?
How long does it take for Restream to get back to me?
What's the quickest way to cancel a subscription with Restream?
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Why is my stream lagging with Restream but fine on its own?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
