Trying to get in touch with Restream can feel a bit like a maze, especially when you're dealing with frustrating issues like billing disputes or technical glitches that stop your stream from going live, which some users on Trustpilot have mentioned. With streamers making huge moves to platforms like Kick, everyone's trying to broadcast everywhere at once, and that's where Restream comes in, but you need support that works. You can generally contact them through their website's live chat (for paid plans), email support, or their social media profiles on platforms like Twitter. For official information, it's always best to visit the Restream website directly.
Different Ways to Contact Restream
Restream offers a few different paths for support, but the best one for you really depends on your issue and whether you have a paid subscription.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Live Chat | Available for paid plan users via the website dashboard. | Urgent technical issues, real-time troubleshooting. |
| Email Support | [email protected] |
Detailed billing questions, non-urgent technical problems. |
| Help Center | support.restream.io (Self-service) | Finding answers to common questions and setup guides. |
| Social Media | Twitter: @restreamio | Public feedback, general questions. |
Customer Support Channels
a. 📞 Phone Support
Restream does not offer a public phone number for customer support. All inquiries are handled online.
| Department | Phone Number | Hours (Timezone) |
|---|---|---|
| Main Support | Not Available | Not Available |
| Billing | Not Available | Not Available |
b. 📧 Email Support
This is the primary method for free users and for detailed, non-urgent issues.
| Purpose | Notes | |
|---|---|---|
| General Support | [email protected] |
Average response time is typically 1-2 business days. |
c. 💬 Live Chat or Website Bot
Live chat is a key benefit for subscribers on paid plans.
- Where to access: Log into your Restream account dashboard.
- Steps to access: Once logged in, a chat widget is usually visible in the bottom-right corner of the screen.
- Types of problems it handles: It's best for immediate technical support, connection errors, and quick billing questions.
- Escalation: The chat starts with a bot to categorize your issue but quickly escalates to a human agent for paying customers.
d. 📱 In-App Support
Restream's support is accessed through its web application on desktop or mobile browsers, not a standalone mobile app. The process is the same as using the website on a computer: log in to your dashboard to access the help center or live chat.
⏱️ Estimated Response Times from Restream
| Method | Expected Wait Time |
|---|---|
| Phone | Not Available |
| 1-2 business days | |
| Chat | Under 5 minutes (for paid users) |
| App | Not Available |
🔍 Tips to Reach Support Faster from Restream
- Upgrade your plan: The fastest way to get help is by using the live chat, which is only available to paying customers.
- Use the Help Center first: For common issues like setting up a new platform, the answer is likely already in a guide.
- Be specific in your email: Provide as much detail as possible in your first message, including screenshots, error messages, and what you've already tried.
Before You Contact Support: What to Have Ready
Look, don't waste your time going back and forth with support. Before you even open that chat window or start typing an email, make sure you have a few things handy. Trust me, it's the first thing they'll ask for.
- The email you signed up with: This is their main way of identifying your account.
- A clear description of the problem: Know what's wrong and when it started.
- Screenshots or error codes: If you have an error message, screenshot it. It saves a ton of time.
Where to Quickly Solve Problems with Restream
Here's a quick guide to getting the right help for the most common Restream headaches.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A stream not connecting to a platform | Live Chat (if you pay) or Help Center | Check the platform's status page first (e.g., Twitch, YouTube). The problem might not even be on Restream's end. |
| A billing error or unexpected charge | Email Support ([email protected]) |
Email creates a paper trail, which is perfect for money issues. Include the date and amount of the charge. |
| How to cancel your subscription | Your Account Dashboard (Self-Service) | This is much faster than contacting a human. Log in, go to Settings > Billing, and you can cancel from there. |
| Figuring out how to use a feature | Help Center or Restream's YouTube Channel | Restream has a lot of video tutorials. You'll likely find a video that walks you through the steps faster than an agent can type them. |
Additional Helpful Links for Restream
For additional resources, check out the following official links:
Frequently Asked Questions about Restream Customer Service
What's the fastest way to contact Restream?
How do I file a complaint about Restream?
Where can I find my account detail number for Restream?
How long does it take for Restream to get back to me?
What's the quickest way to cancel a subscription with Restream?
How do I escalate a complaint with Restream?
Can I get a refund from Restream?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
