Restream, founded in 2015, is a popular tool that lets you broadcast your live video to multiple platforms at once, like Twitch, YouTube, and Facebook. Maybe you signed up to get your Helldivers 2 stream in front of every possible eyeball, but now the monthly bill is a bit much. With subscriptions ranging from $19 to $49 a month, the cost can add up. This guide covers canceling on your desktop, and doing so could save you up to $588 a year. Many users cancel because they aren't streaming as often or just want to trim their monthly expenses. Let's get this sorted out.
How to Cancel Restream on Desktop or Laptop
Canceling your Restream subscription is done through their website, as they don't manage billing through mobile app stores like Apple or Google. The process involves downgrading your account to their free plan.
1 Log In to Your Restream Account
First, open your web browser and navigate to the Restream website. Enter your login credentials (email and password) to access your account dashboard. This has to be done on a computer, the mobile app doesn't have these settings.
2 Navigate to the Billing Section
Once you're logged in, look for your avatar or profile icon in the top-right corner of the screen. Click on it, and from the dropdown menu, select Billing. This is where all your subscription details are managed.
3 Find Your Current Plan
On the Billing page, you will see your current subscription plan (e.g., Standard, Professional). Look for an option that says Change Plan or Manage Subscription. It's sometimes a bit hidden, so look carefully.
4 Downgrade to the Free Plan
Restream's cancellation process is technically a downgrade. You will need to select the Free plan. Click the button to switch to the free tier. This effectively cancels your paid subscription.
5 Confirm the Cancellation
A confirmation pop-up will likely appear, asking you to confirm the change and possibly giving you reasons to stay. You might have to click through a few screens. Be persistent and confirm that you want to downgrade. Your subscription will remain active until the end of the current billing period.
Cancel by Email or Live Chat
If you're running into issues with the online process, you can contact Restream's support team directly. Honestly, sometimes it's just easier.
- Live Chat: Available 24/7 on their website. This is usually the fastest way to get a response.
- Email: You can email their support team at [email protected]. Explain that you wish to cancel your subscription and provide your account details. Response times can vary, so don't wait until the day before your renewal.
Before You Cancel: What You Should Know
Before you finalize the cancellation, keep a few things in mind:
- No Refunds: Restream has a strict no-refund policy. If you cancel, you will not receive a refund for any remaining time in your billing cycle. Your access will continue until the period you paid for ends.
- Loss of Features: Once your plan reverts to 'Free', you will lose access to all paid features. This includes multistreaming to certain platforms, storing recordings, and custom branding.
- Download Your Content: Make sure to download any saved recordings or videos you want to keep before your subscription period ends. After it expires, you may lose access to them.
Having Trouble Cancelling Your Restream Subscription?
It can be frustrating when a simple cancellation doesn't work. Here are a few common troubleshooting steps:
- Use a Desktop Computer: The cancellation process is designed for their web dashboard. Trying to do it on a mobile browser can be buggy. Switch to a laptop or desktop.
- Check Your Login: Are you sure you're logged into the correct account? If you have multiple accounts, you might be trying to cancel in the wrong one.
- Clear Browser Cache: Sometimes old data stored in your browser can cause issues. Try clearing your cache and cookies or using an incognito/private browsing window to log in and cancel.
- Contact Support Directly: If all else fails, just use their 24/7 live chat. Tell them you want to cancel. They are required to process your request. I had to do this once when the 'downgrade' button just wouldn't load.
Subscription Plans and Pricing (2025)
| Plan | Monthly Price | Annual Price (Per Month) | Details |
|---|---|---|---|
| Free | $0 | $0 | Stream to 2 channels, basic features, Restream branding. |
| Standard | $19 | $16 | Stream to 5 channels, no Restream branding, 6 hours of recording storage. |
| Professional | $49 | $41 | Stream to 8 channels, Full HD (1080p), 10 hours of recording storage. |
| Premium | $99 | $83 | Stream to 15 channels, 4 guest seats, 20 hours of recording storage. |
| Business | $299 | $249 | Stream to 30 channels, 10 guest seats, pre-recorded streaming. |
How Pine AI Can Help You Cancel Your Restream Subscription
Tired of navigating confusing menus and follow-up emails? Let Pine AI handle it. We cancel your Restream subscription for you, quickly and securely. Just connect your account, and we'll take care of the rest, saving you time and preventing any unwanted future charges. It's the easiest way to manage your subscriptions.
Frequently Asked Questions about Restream
Can I unsubscribe from Restream anytime?
Can I get a refund from Restream if I forgot to cancel?
How do I know my Restream subscription is cancelled?
How long does it take for Restream to cancel?
What else should I know before I cancel my Restream subscription?
How do I raise a complaint to Restream?
How does Pine AI work with Restream to cancel my subscription?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
