Restream, founded in 2015, is a popular tool that lets you broadcast your live video to multiple platforms at once, like Twitch, YouTube, and Facebook. Maybe you signed up to get your Helldivers 2 stream in front of every possible eyeball, but now the monthly bill is a bit much. With subscriptions ranging from $19 to $49 a month, the cost can add up. This guide covers canceling on your desktop, and doing so could save you up to $588 a year. Many users cancel because they aren't streaming as often or just want to trim their monthly expenses. Let's get this sorted out.
How to Cancel Restream Subscription on Desktop (Website)
You have to cancel your Restream subscription using a web browser on a desktop or laptop. I couldn't find a way to manage the subscription through their mobile app, which seems to be a common frustration. So, grab your computer and let's get it done.
1 Log In to Your Account
Go to the Restream.io website and log into your account. This part is straightforward.
2 Navigate to Billing Settings
Once you're in, click on your profile picture or avatar in the top-right corner of the screen. A dropdown menu will appear. Select "Billing" from that list.
3 Find the Plan Management Section
On the Billing page, you'll see your current plan details. Look for a button that says "Change Plan". It's not always a giant, obvious "Cancel" button, so you might have to hunt for a second.
4 Downgrade Your Plan to Free
This is the key step. Restream handles cancellations by having you downgrade. You'll see a list of all available plans. Select the Free plan to effectively cancel your paid subscription. It's a bit of a roundabout way to do it.
5 Confirm the Downgrade
After selecting the Free plan, the system will ask you to confirm your choice. You might have to click through a survey about why you're leaving. Keep clicking until you see a final confirmation message. Honestly, I had to refresh the page once because the confirmation button didn't seem to work the first time.
Cancel Restream Subscription with Live Chat
If the website is giving you trouble, you can try their live chat. Find the chat icon on their homepage, usually in the bottom-right. Be ready for a potential wait. As one user on Trustpilot put it, 'Getting a hold of a human on chat took longer than my actual stream.' It's an option, but not always the fastest.
Cancel Restream Subscription with Email
You can also email support at support@restream.io. Make sure to send the email from the address associated with your Restream account and clearly state you want to cancel. Expect a response to take 24-48 hours, so this isn't great for a last-minute cancellation.
Before you cancel, know this: Restream does not offer refunds for partial months or if you forget to cancel before your renewal date. It's annoying, but that's their policy. When you cancel, your account simply downgrades to the Free plan at the end of your current billing cycle. This means you won't lose your settings or connected channels, which is helpful if you decide to come back. There is no 'pause' feature, but downgrading to free is basically the same thing.
Restream Plans and Pricing 2025
| Plan | Price (Billed Monthly) | Details |
|---|---|---|
| Free | $0 | Stream to 2 channels. Includes basic Restream branding on your stream. Good for just starting out. |
| Standard | $19/month | Stream to 5 channels. Removes the Restream branding. Allows for custom graphics and backgrounds. |
| Professional | $49/month | Stream to 8 channels. Unlocks Full HD (1080p) streaming quality and lets you stream pre-recorded videos. |
Frequently Asked Questions about Restream
Can I unsubscribe from Restream anytime?
Can I get a refund from Restream if I forgot to cancel?
How do I know my Restream subscription is cancelled?
How long does it take for Restream to cancel?
What else should I know before I cancel my Restream subscription?
How do I raise a complaint to Restream?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
